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APCOA Parking at South Eastern Train Station on New Years Day
NewPieman
Posts: 38 Forumite
I am waiting for a response from APCOA who manage the car park, but they are currently running on 5 "working days" for a response.......
I thought I would go to Maidstone on New Years Day, I decided to check the parking charge for the station car part and saw that on Public Holidays it was £3.50. I checked on the App from home and noted that it was saying £6.90 which is the normal charge. I went to APCOA website clicked on Live Chat but this was not available so I submitted a question, which is what I am awaiting a response for.
When I arrived I checked the app (again) and it was still showing as £6.90. So that I was not in breach of any parking rules, I paid and went on my way, knowing that I had an open enquiry with them.
I did check out of interest a couple of other Kent stations and they were all showing normal weekday pricing.........
I did today contact APCOA on live chat, the agent just said I should wait for the response, "it is 5 working days and with New Years Day being a Public Holiday and Saturday and Sunday there will be a delay........"
My thinking is that APCOA has basically over charged everybody who has paid on New Years Day, and should be doing a refund of those overpayments.........
The Forum Member formally known as Pieman1972 (but failed to sort his account out!!)
1
Comments
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I think you are right.PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
CLICK at the top or bottom of any page where it says:
Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD1 -
Sorry for the delay in coming back - I have just been on live chat with Apcoa again as I've had no response to my inittial enquiry on 01/01/2025. The agent today advised I submit my question to : csc.refunds@apcoa.com
I have done this with explanation and my receipt, I have also expressed my surprise that no-one their end has realised the mistake and issued some comms to motorists that had parked on New Years Day and offered refunds to the correct, advertised rate.
The Forum Member formally known as Pieman1972 (but failed to sort his account out!!)2 -
Update - submitted my refund request - this has been actioned.......no further comment about mass refundsThe Forum Member formally known as Pieman1972 (but failed to sort his account out!!)2
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If you're local to the station, your local press hack might be interested in running a story.NewPieman said:Update - submitted my refund request - this has been actioned.......no further comment about mass refundsPlease note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .
I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.
Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.Private Parking Firms - Killing the High Street2
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