Chase bank, 1 trillion pounds error!

mouseclick

I looked through my old Chase bank standing orders and saw one that had expired a year ago. It correctly stated that I had made eight payments (£200 each) but rather worryingly it showed the total of those eight payments as being £1,016,563,893,934.56. I chatted online with Chase bank. They avoided mentioning the obvious error, asking me if I was talking about the amount of the direct debit. After 20 minutes I gave up. I said they need to contact their software engineer and find out where the figure came from. The response was "thank you for your concern we really appreciate it".

I don't know if anyone else wants to look through their Chase standing orders to check the figures. I wonder if they have software glitches and don't want to admit it. The total amount shown is about 1/3 of the UK GDP!

Hoenir

Software glitches happen. Reporting the matter should only have taken a matter of a couple of minutes. Nothing the Customer Service Agent can do other than relay the information on. 

PRAISETHESUN

If they actually took £1 trillion from your account then you'd have cause for complaint. I'm sure they'd pay very well to stop you from telling that story to the paper!

Does remind me of the time Admiral messed up one of my insurance insurance renewals several years back. They somehow transcribed the renewal date into the price field, which led to a very shocking figure. Needless to say I didn't stick with them...

Brie

PRAISETHESUN said:

If they actually took £1 trillion from your account then you'd have cause for complaint. I'm sure they'd pay very well to stop you from telling that story to the paper!

Does remind me of the time Admiral messed up one of my insurance insurance renewals several years back. They somehow transcribed the renewal date into the price field, which led to a very shocking figure. Needless to say I didn't stick with them...

Reminds me of the discussions I used to have with my team of finance boffins.  Their number juggling was great.  Their spelling often was not.  I said that if people kept spotting spelling mistakes they are likely to assume there are mistakes in the numbers as well.  I know I would think that!

But now I'm wondering what would have happened if you hit the renew button......

Ergates

mouseclick said:

I looked through my old Chase bank standing orders and saw one that had expired a year ago. It correctly stated that I had made eight payments (£200 each) but rather worryingly it showed the total of those eight payments as being £1,016,563,893,934.56. I chatted online with Chase bank. They avoided mentioning the obvious error, asking me if I was talking about the amount of the direct debit. After 20 minutes I gave up. I said they need to contact their software engineer and find out where the figure came from. The response was "thank you for your concern we really appreciate it".

I don't know if anyone else wants to look through their Chase standing orders to check the figures. I wonder if they have software glitches and don't want to admit it. The total amount shown is about 1/3 of the UK GDP!

Depending on where the fault occurred, the customer service person may not have been able to see it.  They generally don't use the same software that the customer is using.

Ergates

PRAISETHESUN said:

If they actually took £1 trillion from your account then you'd have cause for complaint. I'm sure they'd pay very well to stop you from telling that story to the paper!

Does remind me of the time Admiral messed up one of my insurance insurance renewals several years back. They somehow transcribed the renewal date into the price field, which led to a very shocking figure. Needless to say I didn't stick with them...

I used to support IT systems for HMRC, who get extracts of details for all tax-bearing financial products held in the UK.   One bank (I forget which) sent us details of a PEP (showing my age!) with 23 billion trillion pounds in it.