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BA delayed flight of more than 3 hours.

Flying BA Manchester to Heathrow. Flight kept being put back, no explanation and the information desk at Manchester airport had none. Eventually boarded and arrived at Heathrow over 3 hours late. I submitted a claim with BA online giving all the details and they offered a 50 Euro voucher for my next flight with them (This was a one off flight with BA to get me to Heathrow for a flight the next day). I submitted another online claim pointing out that EU rules entitled me to compensation and a 50 Euro voucher was unacceptable and of no use to me. I received no reply and on checking on my 2nd claim saw that they had tagged it settled. I then sent a letter containing all the details of flight, flight number and tickets to their complaints department posted first class 31st October 2024. I have had no response from them at all. As they have offered me a voucher I would presume they accept their is a basis for a claim. Any ideas how to proceed, another letter???

Comments

  • Newfie217 said:
    Flying BA Manchester to Heathrow. Flight kept being put back, no explanation and the information desk at Manchester airport had none. Eventually boarded and arrived at Heathrow over 3 hours late. I submitted a claim with BA online giving all the details and they offered a 50 Euro voucher for my next flight with them (This was a one off flight with BA to get me to Heathrow for a flight the next day). I submitted another online claim pointing out that EU rules entitled me to compensation and a 50 Euro voucher was unacceptable and of no use to me. I received no reply and on checking on my 2nd claim saw that they had tagged it settled. I then sent a letter containing all the details of flight, flight number and tickets to their complaints department posted first class 31st October 2024. I have had no response from them at all. As they have offered me a voucher I would presume they accept their is a basis for a claim. Any ideas how to proceed, another letter???
    Have you established why the flight was delayed? I suspect you are not entitled to compensation based on the reason for the delay and so they treated it as a complaint and offered the £50 as a gesture of good will.
  • saajan_12
    saajan_12 Posts: 4,472 Forumite
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    Newfie217 said:
    As they have offered me a voucher I would presume they accept their is a basis for a claim. Any ideas how to proceed, another letter???
    Not necessarily - it may just be goodwill to apologise given there was a delay and to encourage you to fly with them again. A 50 voucher probably doesn't cost them a ton as few flights will be covered fully so you'll likely have to pay more to use it. 

    Ultimately it depends on the cause of the delay and whether it was out of their control. 

  • Newfie217
    Newfie217 Posts: 6 Forumite
    First Post
    If it was out of their control I think they would just say so and not offer anything, which would be fair enough, but at least reply and let me know, still haven't had any reply from BA, despite two E mails and a formal letter to their headquarters. Any suggestions on what next?
  • eskbanker
    eskbanker Posts: 35,283 Forumite
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    Newfie217 said:
    If it was out of their control I think they would just say so and not offer anything, which would be fair enough, but at least reply and let me know, still haven't had any reply from BA, despite two E mails and a formal letter to their headquarters. Any suggestions on what next?
    You can escalate to their nominated ADR provider, CEDR, or, if you're confident that the reason was within their control, small claims.
  • jimi_man
    jimi_man Posts: 1,289 Forumite
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    Newfie217 said:
    If it was out of their control I think they would just say so and not offer anything, which would be fair enough, but at least reply and let me know, still haven't had any reply from BA, despite two E mails and a formal letter to their headquarters. Any suggestions on what next?
    Not necessarily. I’ve been given 5000 Avios before for a delayed flight by weather. Similar to 50 euros. What was the date and time of the flight and we might be able to look back?
  • Newfie217
    Newfie217 Posts: 6 Forumite
    First Post

    Flight Number BA1399 flying from Manchester T3 to Heathrow London T5 on 23rd September 2024.

    Departing Manchester T3 @ 16.50 Arriving London Heathrow T5 @ 17.50.


  • jimi_man
    jimi_man Posts: 1,289 Forumite
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    Newfie217 said:

    Flight Number BA1399 flying from Manchester T3 to Heathrow London T5 on 23rd September 2024.

    Departing Manchester T3 @ 16.50 Arriving London Heathrow T5 @ 17.50.


    Hi. Several things going on that day, weather related issues but potentially more important was a runway closure at LHR in the afternoon for about 45 mins. (A loose light fitting). This affected flights such that there were cancellations and delays  and being a domestic with loads of alternatives you were in prime position for either. 

    Neither of which are eligible for compensation but if you want to claim via CEDR then feel free. 


  • Westin
    Westin Posts: 6,211 Forumite
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    Looking back on Flight Radar, records the aircraft (G-EUUX) started its day in Amsterdam (AMS) with first flight AMS-LHR. Then LHR to Barcelona (BCN) and back to LHR.  Inbound to LHR a very slight delay of under 40 minutes.  Next sector was LHR MAN and this is where the delay started to pick up.  STD ex LHR 1500 STA MAN 1600, ATD ex LHR 1850 ATA MAN 1923.  This delay could easily fit in with the information that @jimi_man provided above.  Your flight then continued with the delay.  The turn at MAN was also quite long which could possible be more LHR congestion and ATC slot delay.

    29SEP BA1399 MAN LHR. STD 1650 STA 1750. ATD 2056 ATA 2132.

    STD / scheduled time of departure
    STA / scheduled time of arrival
    ATD / actual time of departure 
    ATA / actual time of arrival

  • Newfie217
    Newfie217 Posts: 6 Forumite
    First Post
    Many thanks, fair enough, at least I know which is more than BA were able to do. I'll forget the compensation. Thanks again.
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