The Top Regular Savers Discussion Thread

Slinky

allegro120 said:

Slinky said:

Slinky said:

Hanley, my attempt to validate the application failed, currently number 2 in the queue on their phoneline, where I've been for about 15 minutes. If you're ahead of me, please hurry up!

Having spoken with Hanley, they've raised a ticket with their IT people as I'm not the only one who is getting an error message when trying to validate the application, and they can't work out why at the moment.

I get this after each application attempt:

"You have successfully saved the progress on your application for our 1Yr Online Smart Saver.

Access to complete your application will expire on 05/11/2025.

To retrieve and complete your application please click the link below."

The link leads to a "Sorry...." page.

I phoned this morning, The CS person said "I think I know what the problem is, let's go through application process together".  The process was exactly the same as the previous.  He said that I will receive the email confirming the opening of this account within 24 hours... I have a feeling that tomorrow I'll be calling Hanley again.

Have you previously been a HEBS customer? I've got the feeling my failed attempt may be due to having closed an account in January but still having a login.  I tried to apply via my old login, where I can still see the details of my old closed account, but when I tried to open the new account, it fell over with an error message at that point, so I tried as a new customer (using same security info), and got the same error message as you.

roked

fuzzzzy said:

roked said:

WillPS said:

fuzzzzy said:

Hanley RS online account

Just opened this account today with a £300 debit card payment. They have just emailed me to say I need to e-mail ID - documents and a selfie holding the ID documents. I usually pass the electronic verification with account openings and rarely get asked for ID so not a process I am familiar with. I'm not keen on supplying ID by e-mail. The e-mail is encrypted. Is it a secure way to supply ID by replying and attaching to an encrypted e-mail?

Replying to the email directly - not secure.

Replying via a trusted third party messaging portal, i.e. Mimecast - secure.

I have had the same request. If you hit reply within the message itself (after signing in with passcode), it states it is still encrypted and you can attach your documents

I use free outlook, not office 365. I did not have to sign into anything with a password to read the message. No option to encrypt when I hit reply.

That's strange. Its not do with you having office, this is (or should be) what hanley redirect you to when you click 'view the message' in the email itself. While I have office365 on my PC (which I took the screenshot from), I don't have it on my phone and it does the same thing. My email is like this :

PowerSavingMode

PixelPound said:

Bridlington1 said:

clairec666 said:

flaneurs_lobster said:

Hal17 said:

Clairec666 add a Pending Receipt cell to your spreadsheet. 

...or colour the cell, I use grey until the deposit is confirmed.

Done. Nice to see my balance restored to yesterday's levels (plus interest).

I spend far too much of my time on my spreadsheet

I'm a bit lazier with my spreadsheet than you are it seems so don't have that issue, mine's updated less frequently than yours. I certainly don't go checking account balances as frequently as that.

I just have a tab with a list of all my accounts on it in the form of a table, all that's on this list is account, interest rate, date interest is paid and balance. This list gets copied/pasted and updated once every few months or so (whenever I get round to it). I don't bother to include the interest rates for a lot of the accounts either, the ones that are opened with a minimal balance at a low interest rate don't have the rates updated.

I've then got another tab with all my regular savers listed, a new list is created monthly with Bank/building society, Name, Interest rate, Paid from, Balance prior to deposit, Day of Month it can be paid, Matures, Interest paid, Withdrawals/early closure, Min deposit and Max deposit columns.

For the regular savers tab I just highlight them red if they're not getting funded and are getting closed this month, put them in orange if they're getting minimal/no funding but are to be kept and then green the regular savers off when I fund them. I never bother to check if the funds have arrived unless it's the first time I'm paying them, so far as I'm concerned as soon as it's green it's done.

I've then another tab which contains a list of interest earned to date (updated whenever I update the first tab) and another tab with a list of my nominated accounts (updated as and when).

Most of my other records (e.g. interest rate cuts, Ts&Cs for regular savers etc) are kept on this forum so I don't bother to keep a separate record of them.

You should use Conditional Formatting. I have the maturity date and the cell changes colour if it's less than 30 days into the future and again if if it's on or in the past. Means at a glance I can see which accounts I need to start considering what to do with the cash or replacement / renewal options and also when I need to act. 

Conditional Formatting - RS spreadsheet

Thank you SO much — I never knew this was possible! I have just proudly worked out how to do set a rule so that the cell changes colour if it's less than 30 days into the future, using Numbers (not as sophisticated as Excel, i guess, but, still, I like it)! I'm far too excited by this achievement and new feature!

masonic

roked said:

fuzzzzy said:

roked said:

WillPS said:

fuzzzzy said:

Hanley RS online account

Just opened this account today with a £300 debit card payment. They have just emailed me to say I need to e-mail ID - documents and a selfie holding the ID documents. I usually pass the electronic verification with account openings and rarely get asked for ID so not a process I am familiar with. I'm not keen on supplying ID by e-mail. The e-mail is encrypted. Is it a secure way to supply ID by replying and attaching to an encrypted e-mail?

Replying to the email directly - not secure.

Replying via a trusted third party messaging portal, i.e. Mimecast - secure.

I have had the same request. If you hit reply within the message itself (after signing in with passcode), it states it is still encrypted and you can attach your documents

I use free outlook, not office 365. I did not have to sign into anything with a password to read the message. No option to encrypt when I hit reply.

That's strange. Its not do with you having office, this is (or should be) what hanley redirect you to when you click 'view the message' in the email itself. While I have office365 on my PC (which I took the screenshot from), I don't have it on my phone and it does the same thing. My email is like this :

This is their own private encrypted email service, powered by office365. Not a reply from your personal email account. Which is where fuzzzzy is probably going wrong.

fuzzzzy

masonic said:

fuzzzzy said:

roked said:

WillPS said:

fuzzzzy said:

Hanley RS online account

Just opened this account today with a £300 debit card payment. They have just emailed me to say I need to e-mail ID - documents and a selfie holding the ID documents. I usually pass the electronic verification with account openings and rarely get asked for ID so not a process I am familiar with. I'm not keen on supplying ID by e-mail. The e-mail is encrypted. Is it a secure way to supply ID by replying and attaching to an encrypted e-mail?

Replying to the email directly - not secure.

Replying via a trusted third party messaging portal, i.e. Mimecast - secure.

I have had the same request. If you hit reply within the message itself (after signing in with passcode), it states it is still encrypted and you can attach your documents

I use free outlook, not office 365. I did not have to sign into anything with a password to read the message. No option to encrypt when I hit reply.

To receive an encrypted message (and consequently send an encrypted reply), you'd need to have a digital ID set up on your email account. There might be an option to do this even in the free version, but S/MIME encryption is not widely supported in general. Evidently HEBS have set it up.

Thanks for your reply but I'm afraid I'm a bit of a luddite when it comes to stuff like this. I'll reply to them tomorrow and ask if there is any other methods to upload documents. If not I'll probably just not bother. Might try re-applying at the end of the month using an older nominated account and see If I pass the electronic verification.

nigelholl2

Conditional Formatting - RS spreadsheet

Thank you SO much — I never knew this was possible! I have just proudly worked out how to do set a rule so that the cell changes colour if it's less than 30 days into the future, using Numbers (not as sophisticated as Excel, i guess, but, still, I like it)! I'm far too excited by this achievement and new feature!

This made me smile, I too have moments in the day when you learn something so simple, that makes life easier, enjoy.

fuzzzzy

roked said:

fuzzzzy said:

roked said:

WillPS said:

fuzzzzy said:

Hanley RS online account

Just opened this account today with a £300 debit card payment. They have just emailed me to say I need to e-mail ID - documents and a selfie holding the ID documents. I usually pass the electronic verification with account openings and rarely get asked for ID so not a process I am familiar with. I'm not keen on supplying ID by e-mail. The e-mail is encrypted. Is it a secure way to supply ID by replying and attaching to an encrypted e-mail?

Replying to the email directly - not secure.

Replying via a trusted third party messaging portal, i.e. Mimecast - secure.

I have had the same request. If you hit reply within the message itself (after signing in with passcode), it states it is still encrypted and you can attach your documents

I use free outlook, not office 365. I did not have to sign into anything with a password to read the message. No option to encrypt when I hit reply.

That's strange. Its not do with you having office, this is (or should be) what hanley redirect you to when you click 'view the message' in the email itself. While I have office365 on my PC (which I took the screenshot from), I don't have it on my phone and it does the same thing. My email is like this :

Thanks for replying. I don't have a "view the message" link. I can just see the message. There is a banner across the top saying "This message is encrypted" but it does not appear to be. I will give them a ring tomorrow.

allegro120

Slinky said:

allegro120 said:

Slinky said:

Slinky said:

Hanley, my attempt to validate the application failed, currently number 2 in the queue on their phoneline, where I've been for about 15 minutes. If you're ahead of me, please hurry up!

Having spoken with Hanley, they've raised a ticket with their IT people as I'm not the only one who is getting an error message when trying to validate the application, and they can't work out why at the moment.

I get this after each application attempt:

"You have successfully saved the progress on your application for our 1Yr Online Smart Saver.

Access to complete your application will expire on 05/11/2025.

To retrieve and complete your application please click the link below."

The link leads to a "Sorry...." page.

I phoned this morning, The CS person said "I think I know what the problem is, let's go through application process together".  The process was exactly the same as the previous.  He said that I will receive the email confirming the opening of this account within 24 hours... I have a feeling that tomorrow I'll be calling Hanley again.

Have you previously been a HEBS customer? I've got the feeling my failed attempt may be due to having closed an account in January but still having a login.  I tried to apply via my old login, where I can still see the details of my old closed account, but when I tried to open the new account, it fell over with an error message at that point, so I tried as a new customer (using same security info), and got the same error message as you.

Yes, exactly the same pattern.  I closed my account in March, can login and see my closed account and the app is working as normal too.

tiptoe_mouse

allegro120 said:

tiptoe_mouse said:

I've had a Halifax Regular Saver for years, and every year on maturity the balance has been transferred to my Instant Saver account, and the regular saver has renewed automatically. However, I've logged into the Halifax app today and the following message popped up:

Your Regular Saver

Your Regular Saver account term ends soon. Your account will then change into an Everyday Saver.

Check out our range of products and best rates we have available for you.

I've just been on the phone with them, and spoken to someone who seems to think that this won't happen, but that an Everyday Saver account will be opened instead for the maturity balance, with the Regular Saver renewing automatically. She didn't instill me with great confidence as she appeared to be reading from this webpage https://www.halifax.co.uk/savings/fixed-term/regular-saver.html which says something slightly different.

Has anyone else had this message, and if so, what actually happened to your account(s)? I'd pop into my local branch to ask, but it's now closed down 😔.

Halifax
My last renewal was in March, so I'm not up to date, but can say that I've never received such messages in my app.  I always get a letter that explains what's going to happen (i.e money transfered to EA account and RS will roll over), and that's what always happen.  I suspect whoever composed this message aren't familiar with this product.

I've never seen this message before either! I'm not sure if I've had a paper letter this year - I imagine if I had I would have thought "I know what happens on maturity" and so maybe not read it properly. It was really frustrating talking to the customer service person on the phone - I'm not sure she understood everything I was saying. I'm tempted to try the secure messaging service so at least I have the response in writing.

masonic

tiptoe_mouse said:

allegro120 said:

tiptoe_mouse said:

I've had a Halifax Regular Saver for years, and every year on maturity the balance has been transferred to my Instant Saver account, and the regular saver has renewed automatically. However, I've logged into the Halifax app today and the following message popped up:

Your Regular Saver

Your Regular Saver account term ends soon. Your account will then change into an Everyday Saver.

Check out our range of products and best rates we have available for you.

I've just been on the phone with them, and spoken to someone who seems to think that this won't happen, but that an Everyday Saver account will be opened instead for the maturity balance, with the Regular Saver renewing automatically. She didn't instill me with great confidence as she appeared to be reading from this webpage https://www.halifax.co.uk/savings/fixed-term/regular-saver.html which says something slightly different.

Has anyone else had this message, and if so, what actually happened to your account(s)? I'd pop into my local branch to ask, but it's now closed down 😔.

Halifax
My last renewal was in March, so I'm not up to date, but can say that I've never received such messages in my app.  I always get a letter that explains what's going to happen (i.e money transfered to EA account and RS will roll over), and that's what always happen.  I suspect whoever composed this message aren't familiar with this product.

I've never seen this message before either! I'm not sure if I've had a paper letter this year - I imagine if I had I would have thought "I know what happens on maturity" and so maybe not read it properly. It was really frustrating talking to the customer service person on the phone - I'm not sure she understood everything I was saying. I'm tempted to try the secure messaging service so at least I have the response in writing.

After receiving contradictory information, you can never really be sure, so it may be easiest just to see what happens and react accordingly. I strongly suspect it will empty and roll over for another year just like it has in the past. If not, a new one can be opened very quickly.