The Top Regular Savers Discussion Thread

francoghezzi

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

MELTON
I did, and still don't understand where the problems are. The instructions are very clear: once you have found your current account number (something that very few store safely) and followed what the website says you must just re-apply for the online version with a new password. The only not intuitive action is the way you need to follow to confirm your nominated account. I really don't see any nightmare considering what a lot of people (not me because I don't want anything to do with that company) had to cope with Monmouth recently. Never, ever, doubted a single moment to find the October payments duly registered and to be fair Melton people are between the best when it comes to assist their members. I wouldn't call a 'nightmare' 50 seconds spent outside our comfort zone: just a way to make our 'grey cells' work a bit

SFindlay

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

Read them but still trying to figure out what its got to do with The Top Regular Savers!!!!!

s71hj

SFindlay said:

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

Read them but still trying to figure out what its got to do with The Top Regular Savers!!!!!

They relased a couple of pretty good regular savers in the past year and a lot of us opened them. 

PowerSavingMode

allegro120 said:

BestSeagull said:

qsk said:

Scottish building society. Has anyone who used the freepost address (not envelop) to post your RS application heard anything back? I posted last Friday - haven't heard a thing yet.

I did use the envelope but posted at the same time as you did and have heard nothing yet so hopefully we're in the same pile together.

The same here.  Posted on Friday, collection from the post box 5pm, probably get there Monday or Tuesday and they must have a lot of applications to process.

Scottish BS

Ditto. I'll probably leave it until next Monday now, and check with them after the post arrives (if it's a post day — whittling them down, Royal Mail are; used to be M-S every day, and now 1-3x per week).

SFindlay

s71hj said:

SFindlay said:

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

Read them but still trying to figure out what its got to do with The Top Regular Savers!!!!!

They relased a couple of pretty good regular savers in the past year and a lot of us opened them. 

I'm aware of that however that was some time ago and how to access their online systems is irrelevant to Regular Savers. More likely to get support by contacting the institution ot creating a thread where a wider community who are slightly interested and be relevant to them may reply?? Save the rest of us who are able to follow instructions and access their accounts to read what we came here for? 

35har1old

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

Error message not accepting data entered contact Customer Services 01664 414141

mon3ysav3r

I just sent a note online to the Nottingham BS asking if I can open an issue 2 Reg Saver as well as my current issue 1 i.e. do they treat the Online Regular Saver (Issue) 2 and the Online Regular Saver 1 as different products.
The reply was "what is the issue that is coming up" - and they "resolved" my query!.
So does anyone here know as I don't think I will try their online private message thing again (although it is only 4.75% Variable).

Kim_13

francoghezzi said:

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

MELTON
I did, and still don't understand where the problems are. The instructions are very clear: once you have found your current account number (something that very few store safely) and followed what the website says you must just re-apply for the online version with a new password. The only not intuitive action is the way you need to follow to confirm your nominated account. I really don't see any nightmare considering what a lot of people (not me because I don't want anything to do with that company) had to cope with Monmouth recently. Never, ever, doubted a single moment to find the October payments duly registered and to be fair Melton people are between the best when it comes to assist their members. I wouldn't call a 'nightmare' 50 seconds spent outside our comfort zone: just a way to make our 'grey cells' work a bit

The problem is that these instructions weren’t provided by Melton themselves. I am up and running, but because of MSErs instructions and not Melton’s. Maybe we have jumped the gun so can’t really complain, but in my case I did not receive anything from Melton about withdrawals being suspended and only knew because I read it here. They are also 2 days late and did not keep customers updated. We only know the system is now live due to MSErs going to the website and trying to log in.

s71hj

SFindlay said:

s71hj said:

SFindlay said:

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

Read them but still trying to figure out what its got to do with The Top Regular Savers!!!!!

They relased a couple of pretty good regular savers in the past year and a lot of us opened them. 

I'm aware of that however that was some time ago and how to access their online systems is irrelevant to Regular Savers. More likely to get support by contacting the institution ot creating a thread where a wider community who are slightly interested and be relevant to them may reply?? Save the rest of us who are able to follow instructions and access their accounts to read what we came here for? 

I nust say I never mind scrolling past posts that are in the grey area and not immediately of interest to me but I know plenty feel otherwise. 

masonic

I'm glad I learned about the issues and solutions in this thread as it means I've been able to sort it out now, not further down the road where I may have less tolerance for p-poor communication and total incompetence in requiring people to munge the details that are requested with no clues on the registration form. Thanks to the kind people who took the time to share instructions here, I was able to get past all of that relatively unscathed. Although for the first time in ages I had to enable my Don't F* with Paste extension in my browser and manually edit a password to remove characters that were unsupported (hinting at insecure database storage practices).