The Top Regular Savers Discussion Thread

shirley999

MELTON

I then also had to manually add the new login credentials on my ipad as they weren't collected automatically, not sure if that's something I did incorrectly though.

Kim_13

flaneurs_lobster said:

figgyc said:

flaneurs_lobster said:

Hattie627 said:

Anyone know when Melton BS online will be back up and running? I sent payments to two accounts on 1st October but haven't been able to check that they have been credited. Don't want to phone and bother the staff at a difficult time for them 

Back online, needs existing users to reactivate their access.

I've tried and failed.

Anyone able to get access? If it's just me I'll give them a call.

It's worked for me.

For "account number" they don't mean the account number you send money to, they mean the number in the reference.

i.e I had Melton on my spreadsheet as xx-xx-xx xxxxxxx ARGyyyyyyyXXX. And to register I typed 0yyyyyyy as my "account number". That was the only bit I found confusing.

"Confusing" is not the term I'd use. Well done for deducing what was actually required, would have been nice if the same instructions had been forthcoming from Melton.

Indeed, I would have entered yyyyyyy had it been an 8 digit number, but it was only 7 (and I was slightly worried about getting blocked for too many incorrect entries given my phone number issue.) Customers shouldn’t be left to guess a need to add or omit characters, though perhaps they will communicate that when they (presumably) contact customers to say that the new platform is ready.

I haven’t filled all of my 7% capacity yet so Adcock will be funded later in the month, by which time deposits will hopefully be being credited in the normal timescales.

The button to click to view more accounts is a downgrade from the previous version, and nominated account details appear to have been lost. Hopefully they don’t start asking for proof of account ownership to re-add it, as they had it when the account was opened (a cheque.) 

BestSeagull

Kim_13 said:

flaneurs_lobster said:

figgyc said:

flaneurs_lobster said:

Hattie627 said:

Anyone know when Melton BS online will be back up and running? I sent payments to two accounts on 1st October but haven't been able to check that they have been credited. Don't want to phone and bother the staff at a difficult time for them 

Back online, needs existing users to reactivate their access.

I've tried and failed.

Anyone able to get access? If it's just me I'll give them a call.

It's worked for me.

For "account number" they don't mean the account number you send money to, they mean the number in the reference.

i.e I had Melton on my spreadsheet as xx-xx-xx xxxxxxx ARGyyyyyyyXXX. And to register I typed 0yyyyyyy as my "account number". That was the only bit I found confusing.

"Confusing" is not the term I'd use. Well done for deducing what was actually required, would have been nice if the same instructions had been forthcoming from Melton.

The button to click to view more accounts is a downgrade from the previous version, and nominated account details appear to have been lost. Hopefully they don’t start asking for proof of account ownership to re-add it, as they had it when the account was opened (a cheque.) 

I did manage to find my nominated account. If you look under "faster payments" instead of "transfers", it's available there. 

You might have to scroll up, the faster payments tab is hidden under the "about" tab on my computer unless I do that.

subjecttocontract

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

Ch1ll1Phlakes

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

qbadger

Melton

Anyone else having issue with receiving the 6 digit OTP code at step 6 of registration? Not getting anything in my email inbox.

Ch1ll1Phlakes

qbadger said:

Melton

Anyone else having issue with receiving the 6 digit OTP code at step 6 of registration? Not getting anything in my email inbox.

May come to your phone so make sure you have signal with it and it may take a few minutes to arrive. 

OrangeBlueGreen

qbadger said:

Melton

Anyone else having issue with receiving the 6 digit OTP code at step 6 of registration? Not getting anything in my email inbox.

My first OTP was a little odd, I think it was phone and then email but don't quote me on which order (when registering). Once all setup, they're all coming through on both: email and text.

I started a separate thread here yesterday (just saying this so it doesn't take over the RS thread) https://forums.moneysavingexpert.com/discussion/6632919/melton-building-society-migrating-computer-systems/p1 

nomorekids

qbadger said:

Melton

Anyone else having issue with receiving the 6 digit OTP code at step 6 of registration? Not getting anything in my email inbox.

yep nothing arrives, ever 

PowerSavingMode

qbadger said:

Melton

Anyone else having issue with receiving the 6 digit OTP code at step 6 of registration? Not getting anything in my email inbox.

Melton 

No, I received both a text and an email.