The Top Regular Savers Discussion Thread

allegro120

BestSeagull said:

qsk said:

Scottish building society. Has anyone who used the freepost address (not envelop) to post your RS application heard anything back? I posted last Friday - haven't heard a thing yet.

I did use the envelope but posted at the same time as you did and have heard nothing yet so hopefully we're in the same pile together.

The same here.  Posted on Friday, collection from the post box 5pm, probably get there Monday or Tuesday and they must have a lot of applications to process.

subjecttocontract

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

Ch1ll1Phlakes

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

I think they've managed the changes quite well. About a week to migrate all accounts and launch the new portal is pretty good for a relatively small building society. Some people have had issues with setup but that's to be expected. I had no issues with setup at all.

If you're referring to the account number changes I referred to, again this is only my interpretation of things. They probably won't be making any changes until the kinks of the new system are worked out but in the long run I would appreciate 8 digit account numbers and no need for reference numbers. Again this hasn't happened it's only my imagining of why these changes may have been made.

kermchem

BestSeagull said:

qsk said:

Scottish building society. Has anyone who used the freepost address (not envelop) to post your RS application heard anything back? I posted last Friday - haven't heard a thing yet.

I did use the envelope but posted at the same time as you did and have heard nothing yet so hopefully we're in the same pile together.

I posted form, photo of driving licence and cheque first class (yes it was part of a plan to beat the rush!) on Thursday last week. Nothing so far. No e-mail (spam checked), and no shiny passbook. 

francoghezzi

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

MELTON
I did, and still don't understand where the problems are. The instructions are very clear: once you have found your current account number (something that very few store safely) and followed what the website says you must just re-apply for the online version with a new password. The only not intuitive action is the way you need to follow to confirm your nominated account. I really don't see any nightmare considering what a lot of people (not me because I don't want anything to do with that company) had to cope with Monmouth recently. Never, ever, doubted a single moment to find the October payments duly registered and to be fair Melton people are between the best when it comes to assist their members. I wouldn't call a 'nightmare' 50 seconds spent outside our comfort zone: just a way to make our 'grey cells' work a bit

SFindlay

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

Read them but still trying to figure out what its got to do with The Top Regular Savers!!!!!

s71hj

SFindlay said:

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

Read them but still trying to figure out what its got to do with The Top Regular Savers!!!!!

They relased a couple of pretty good regular savers in the past year and a lot of us opened them. 

PowerSavingMode

allegro120 said:

BestSeagull said:

qsk said:

Scottish building society. Has anyone who used the freepost address (not envelop) to post your RS application heard anything back? I posted last Friday - haven't heard a thing yet.

I did use the envelope but posted at the same time as you did and have heard nothing yet so hopefully we're in the same pile together.

The same here.  Posted on Friday, collection from the post box 5pm, probably get there Monday or Tuesday and they must have a lot of applications to process.

Scottish BS

Ditto. I'll probably leave it until next Monday now, and check with them after the post arrives (if it's a post day — whittling them down, Royal Mail are; used to be M-S every day, and now 1-3x per week).

SFindlay

s71hj said:

SFindlay said:

subjecttocontract said:

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

It seems others are having all sorts of problems. Have you read earlier posts on this thread ? 

Read them but still trying to figure out what its got to do with The Top Regular Savers!!!!!

They relased a couple of pretty good regular savers in the past year and a lot of us opened them. 

I'm aware of that however that was some time ago and how to access their online systems is irrelevant to Regular Savers. More likely to get support by contacting the institution ot creating a thread where a wider community who are slightly interested and be relevant to them may reply?? Save the rest of us who are able to follow instructions and access their accounts to read what we came here for? 

35har1old

francoghezzi said:

subjecttocontract said:

Ch1ll1Phlakes said:

subjecttocontract said:

Perhaps they're just getting to many regular saver applications and want to cool things down so, change the system, make it confusing, let people struggle (I bet the people on here having problems are just the tip of the iceburg) and all is fine.

From their email at the end of September they're trying to make improvements on the whole to their online site and account offerings. See below



They're using a brand new platform meaning everyone has to now set up brand new log in details. From what I've seen on the new platform, this change also seems to have affected the actual account number. As discussed previously, the account number for the old system was XXX1234567XXX where the first three letters denoted the account name (i.e. ARG for Adcock Regular), 7 digits of your account number and the three last letters denoted the first three letters of your surname (i.e. PHL for Phlakes).

The new system is using the 7 digits of the previous with a preceding 0 to update the account number to the standard form of 8 digits. With this change in mind I imagine any new accounts released by Melton from this point onward may only require a sort code and the new account number, instead of requiring the reference as before. Though please do not try changing your payment details unless advised to do so by Melton themselves.

I have a couple of Melton BS accounts. They haven't contacted me about any changes so I'm currently doing nothing. Payments are being made by standing order. If they muck up they can sort it out. I'll just wait until I get the official communication telling me what to do/change/reset etc. Sounds like a nightmare......Im staying well away from it.

What nightmare? It took 1 minute to go back on line following the instructions.

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