The Top Regular Savers Discussion Thread

saverkev

brucefan_2 said:

Stolas said:

The app is still unusable for me - it’s been updated to the latest version and reinstalled numerous times. I had to phone Monmouth to open the new app only saver. 

Bob2000 said:

Are anybody else having problems with the Monbs app please.
Been just stuck on the intro screen since 8ish last night.

I am in the exact same position. It took some persuading but I did manage to get an app only RS opened with a  phone call.

Despite numerous un- and re-installs, trying to persuade it I was registering a new number etc., the app still refuses to play nice.

Practical upshot is that I have an open app-only account which I can't check because of a completely non-functioning app.

Last person I spoke to told me that the tech team were 'aware' of the issues and were working on a fix. In the meantime Ihave been advised to 'sit tight and wait'

Monmouth App only RS 

You can add it onto online banking

clairec666

Andystriker said:

Hi there

Pricipality 6 month Regular Saver's 

As we are opening multiple 6-month Regular Savers, I just wondered what Principality could do about this, if they so choose? 

I ask because I wonder if it is worth it, and if it could cause problems further down the line. 

I now have 3 of the Issue 3 accounts, and will have 2 of the issue 4 later this month, which will reduce my Issue 3 holding to 2 accounts, so one extra of each. 

Now when I opened these extra accounts, I was told that they are subject to the terms and conditions. 

Could Principality do what Lloyds did to Briddlington1 and close all accounts and ban me as a customer?  Bit dramatic I know, but I have fixed rate ISAs with them and a little niggling thought in the back of my mind says to me, is it worth this risk, or, do you think there no risk that they would or could do this. 

I was told by our previously named but now anonymous friend by message on 2 occasions that I could not have extra regular savers, “it’s against the terms and conditions”, but still I managed to open them later.

 

Just wondered what your thoughts are?

Could they? Yes, I assume they can.

Would they? Possibly not as they're not as big an institution as Lloyds banking group and might be keener to retain their customers... Unless someone has been fraudulently opening accounts they shouldn't have (which is possible by manipulating the URL, their IT system has some significant flaws in my opinion), they are likely to just close any accounts you shouldn't have and warn you not to do it again. Another infringement may result in a ban. Possibly in time they will tweak their IT system so that you aren't offered invalid maturity options, which would be a sensible course of action even though some of us will lose out on extra accounts!

Just my speculation though, they may take a stricter course of action.

surreysaver

clairec666 said:

Andystriker said:

Hi there

Pricipality 6 month Regular Saver's 

As we are opening multiple 6-month Regular Savers, I just wondered what Principality could do about this, if they so choose? 

I ask because I wonder if it is worth it, and if it could cause problems further down the line. 

I now have 3 of the Issue 3 accounts, and will have 2 of the issue 4 later this month, which will reduce my Issue 3 holding to 2 accounts, so one extra of each. 

Now when I opened these extra accounts, I was told that they are subject to the terms and conditions. 

Could Principality do what Lloyds did to Briddlington1 and close all accounts and ban me as a customer?  Bit dramatic I know, but I have fixed rate ISAs with them and a little niggling thought in the back of my mind says to me, is it worth this risk, or, do you think there no risk that they would or could do this. 

I was told by our previously named but now anonymous friend by message on 2 occasions that I could not have extra regular savers, “it’s against the terms and conditions”, but still I managed to open them later.

 

Just wondered what your thoughts are?

Could they? Yes, I assume they can.

Would they? Possibly not as they're not as big an institution as Lloyds banking group and might be keener to retain their customers... Unless someone has been fraudulently opening accounts they shouldn't have (which is possible by manipulating the URL, their IT system has some significant flaws in my opinion), they are likely to just close any accounts you shouldn't have and warn you not to do it again. Another infringement may result in a ban. Possibly in time they will tweak their IT system so that you aren't offered invalid maturity options, which would be a sensible course of action even though some of us will lose out on extra accounts!

Just my speculation though, they may take a stricter course of action.

Manipulating URLs isn't fraudulent 

clairec666

surreysaver said:

clairec666 said:

Andystriker said:

Hi there

Pricipality 6 month Regular Saver's 

As we are opening multiple 6-month Regular Savers, I just wondered what Principality could do about this, if they so choose? 

I ask because I wonder if it is worth it, and if it could cause problems further down the line. 

I now have 3 of the Issue 3 accounts, and will have 2 of the issue 4 later this month, which will reduce my Issue 3 holding to 2 accounts, so one extra of each. 

Now when I opened these extra accounts, I was told that they are subject to the terms and conditions. 

Could Principality do what Lloyds did to Briddlington1 and close all accounts and ban me as a customer?  Bit dramatic I know, but I have fixed rate ISAs with them and a little niggling thought in the back of my mind says to me, is it worth this risk, or, do you think there no risk that they would or could do this. 

I was told by our previously named but now anonymous friend by message on 2 occasions that I could not have extra regular savers, “it’s against the terms and conditions”, but still I managed to open them later.

 

Just wondered what your thoughts are?

Could they? Yes, I assume they can.

Would they? Possibly not as they're not as big an institution as Lloyds banking group and might be keener to retain their customers... Unless someone has been fraudulently opening accounts they shouldn't have (which is possible by manipulating the URL, their IT system has some significant flaws in my opinion), they are likely to just close any accounts you shouldn't have and warn you not to do it again. Another infringement may result in a ban. Possibly in time they will tweak their IT system so that you aren't offered invalid maturity options, which would be a sensible course of action even though some of us will lose out on extra accounts!

Just my speculation though, they may take a stricter course of action.

Manipulating URLs isn't fraudulent 

Well, not fraudulent but a back-door way of getting an account which you shouldn't be opening. I think the onus is on Principality to improve their IT systems to prevent this happening, but at the same time they may not look too kindly on people who do it.

UKX69

ThePirates said:

brucefan_2 said:

Stolas said:

The app is still unusable for me - it’s been updated to the latest version and reinstalled numerous times. I had to phone Monmouth to open the new app only saver. 

Bob2000 said:

Are anybody else having problems with the Monbs app please.
Been just stuck on the intro screen since 8ish last night.

I am in the exact same position. It took some persuading but I did manage to get an app only RS opened with a  phone call.

Despite numerous un- and re-installs, trying to persuade it I was registering a new number etc., the app still refuses to play nice.

Practical upshot is that I have an open app-only account which I can't check because of a completely non-functioning app.

Last person I spoke to told me that the tech team were 'aware' of the issues and were working on a fix. In the meantime Ihave been advised to 'sit tight and wait'

A few of us had that same issue, it looks like your number is blocked after a few unsuccessful attempts at getting through security. For me it just wouldn't display the SMS or email options. 

You need to ring them and ask them to action unlocking your phone number.

Downloaded the app a week ago and opened a R/S no problem. Just that my txt option has disappeared!

masonic

clairec666 said:

surreysaver said:

clairec666 said:

Andystriker said:

Hi there

Pricipality 6 month Regular Saver's 

As we are opening multiple 6-month Regular Savers, I just wondered what Principality could do about this, if they so choose? 

I ask because I wonder if it is worth it, and if it could cause problems further down the line. 

I now have 3 of the Issue 3 accounts, and will have 2 of the issue 4 later this month, which will reduce my Issue 3 holding to 2 accounts, so one extra of each. 

Now when I opened these extra accounts, I was told that they are subject to the terms and conditions. 

Could Principality do what Lloyds did to Briddlington1 and close all accounts and ban me as a customer?  Bit dramatic I know, but I have fixed rate ISAs with them and a little niggling thought in the back of my mind says to me, is it worth this risk, or, do you think there no risk that they would or could do this. 

I was told by our previously named but now anonymous friend by message on 2 occasions that I could not have extra regular savers, “it’s against the terms and conditions”, but still I managed to open them later.

 

Just wondered what your thoughts are?

Could they? Yes, I assume they can.

Would they? Possibly not as they're not as big an institution as Lloyds banking group and might be keener to retain their customers... Unless someone has been fraudulently opening accounts they shouldn't have (which is possible by manipulating the URL, their IT system has some significant flaws in my opinion), they are likely to just close any accounts you shouldn't have and warn you not to do it again. Another infringement may result in a ban. Possibly in time they will tweak their IT system so that you aren't offered invalid maturity options, which would be a sensible course of action even though some of us will lose out on extra accounts!

Just my speculation though, they may take a stricter course of action.

Manipulating URLs isn't fraudulent 

Well, not fraudulent but a back-door way of getting an account which you shouldn't be opening. I think the onus is on Principality to improve their IT systems to prevent this happening, but at the same time they may not look too kindly on people who do it.

I suppose it is notionally equivalent to retaining a copy of a paper application form and posting it after the account has been pulled. Except they can know for sure when the electronic form was submitted, so should be much easier to reject than something arriving in the post a few days late.

Velvet_Monkey

saverkev said:

brucefan_2 said:

Stolas said:

The app is still unusable for me - it’s been updated to the latest version and reinstalled numerous times. I had to phone Monmouth to open the new app only saver. 

Bob2000 said:

Are anybody else having problems with the Monbs app please.
Been just stuck on the intro screen since 8ish last night.

I am in the exact same position. It took some persuading but I did manage to get an app only RS opened with a  phone call.

Despite numerous un- and re-installs, trying to persuade it I was registering a new number etc., the app still refuses to play nice.

Practical upshot is that I have an open app-only account which I can't check because of a completely non-functioning app.

Last person I spoke to told me that the tech team were 'aware' of the issues and were working on a fix. In the meantime Ihave been advised to 'sit tight and wait'

Monmouth App only RS 

You can add it onto online banking

How can you add the AppOnly RS onto online banking?

Bridlington1

Velvet_Monkey said:

saverkev said:

brucefan_2 said:

Stolas said:

The app is still unusable for me - it’s been updated to the latest version and reinstalled numerous times. I had to phone Monmouth to open the new app only saver. 

Bob2000 said:

Are anybody else having problems with the Monbs app please.
Been just stuck on the intro screen since 8ish last night.

I am in the exact same position. It took some persuading but I did manage to get an app only RS opened with a  phone call.

Despite numerous un- and re-installs, trying to persuade it I was registering a new number etc., the app still refuses to play nice.

Practical upshot is that I have an open app-only account which I can't check because of a completely non-functioning app.

Last person I spoke to told me that the tech team were 'aware' of the issues and were working on a fix. In the meantime Ihave been advised to 'sit tight and wait'

Monmouth App only RS 

You can add it onto online banking

How can you add the AppOnly RS onto online banking?

Log into online banking, click ``Add Account" and type in the account number. It should then show in online banking a couple of days later.

Joseph1215

Just type in the account number where it says “Add an account”.

gt94sss2

Velvet_Monkey said:

saverkev said:

brucefan_2 said:

Stolas said:

The app is still unusable for me - it’s been updated to the latest version and reinstalled numerous times. I had to phone Monmouth to open the new app only saver. 

Bob2000 said:

Are anybody else having problems with the Monbs app please.
Been just stuck on the intro screen since 8ish last night.

I am in the exact same position. It took some persuading but I did manage to get an app only RS opened with a  phone call.

Despite numerous un- and re-installs, trying to persuade it I was registering a new number etc., the app still refuses to play nice.

Practical upshot is that I have an open app-only account which I can't check because of a completely non-functioning app.

Last person I spoke to told me that the tech team were 'aware' of the issues and were working on a fix. In the meantime Ihave been advised to 'sit tight and wait'

Monmouth App only RS 

You can add it onto online banking

How can you add the AppOnly RS onto online banking?

Near the top right hand corner in online banking you will see an option to "add account"