The Top Regular Savers Discussion Thread

janusd

jameseonline said:

janusdesign said:

janusdesign said:

surreysaver said:

gt94sss2 said:

For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.

The choices include the new Issue 4 of their 6 month RS.

Maturity instructions submitted. Let's see how many Issue 4s I can accrue!

same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.

also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.

it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...

Hello

Thank you for your secure message.

Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.

As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed. 

no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"...  in the end, I just requested the entire balance to go to the EA account.

so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.

next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).

You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issues 

no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!

jameseonline

janusdesign said:

jameseonline said:

janusdesign said:

janusdesign said:

surreysaver said:

gt94sss2 said:

For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.

The choices include the new Issue 4 of their 6 month RS.

Maturity instructions submitted. Let's see how many Issue 4s I can accrue!

same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.

also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.

it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...

Hello

Thank you for your secure message.

Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.

As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed. 

no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"...  in the end, I just requested the entire balance to go to the EA account.

so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.

next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).

You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issues 

no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!

Oh I don't know then because the way you put things earlier made out you already sent them a secure message.

Maybe they found a way to close the loophole?

saverkev

ChewyyBacca said:

Bridlington1 said:

s71hj said:

Kazza242 said:

Bridlington1 said:

Monmouthshire BS Branch Exclusive RS Issue 1:

I sent off a postal application for the account on Thursday with a cheque for £500 just on the off-chance. I can now see the account in the app alongside the app version so it seems in my case at least they have accepted a postal application.

I also sent off a postal application for the Monmouthshire Branch Exclusive RS with a cheque for £500 last Thursday evening (21st Aug) and I'm pleased to say that the Monmouthshire opened the account for me this morning - they sent me an e-mail to confirm this and I can see the account in the app. 

I now have all three of their recent regular savers (6.00% iss8, app 7.00% and branch 7.00%).  Hopefully, the Mon RS interest rates hold up better than the previous 6.00% 2024 regular saver edition, which is now paying only 4.90%.

So as this is a branch or agency account did you send the forms off to a specific otoc branch? Or if not what address? 

I just used one of my MBS prepaid envelopes that I had lying around, IIRC it had their head office address on it.

Is the cheque mandatory for the Monmouth Branch Excl Reg Saver? Will they accept my postal application & let me fund electronically later? 
I will be sending the appl today

Monmouth Branch Excl Reg Saver 

I posted mine on Thursday direct to branch in Monmouth (1st Class) without cheque - appeared on app today and have funded electronically from HSBC (who allow nicknames for multiple accounts from same society) - am hoping will be credited today in order to make next payment Monday but doubt it as payment sent in afternoon after branch closure.

Bridlington1

ChewyyBacca said:

Bridlington1 said:

s71hj said:

Kazza242 said:

Bridlington1 said:

Monmouthshire BS Branch Exclusive RS Issue 1:

I sent off a postal application for the account on Thursday with a cheque for £500 just on the off-chance. I can now see the account in the app alongside the app version so it seems in my case at least they have accepted a postal application.

I also sent off a postal application for the Monmouthshire Branch Exclusive RS with a cheque for £500 last Thursday evening (21st Aug) and I'm pleased to say that the Monmouthshire opened the account for me this morning - they sent me an e-mail to confirm this and I can see the account in the app. 

I now have all three of their recent regular savers (6.00% iss8, app 7.00% and branch 7.00%).  Hopefully, the Mon RS interest rates hold up better than the previous 6.00% 2024 regular saver edition, which is now paying only 4.90%.

So as this is a branch or agency account did you send the forms off to a specific otoc branch? Or if not what address? 

I just used one of my MBS prepaid envelopes that I had lying around, IIRC it had their head office address on it.

Is the cheque mandatory for the Monmouth Branch Excl Reg Saver? Will they accept my postal application & let me fund electronically later? 
I will be sending the appl today

You don't need to send a cheque, I just sent a cheque as I thought it might be a bit tight trying to get the account opened and funded by the end of the month so enclosed a cheque to try and avoid the situation of getting the account opened before the end of August but not knowing my account number and thus not being able to fund it till September. Also I paid the cheque from a current account with a £2.5k arranged OD facility so didn't need to leave money in a current account earning little/no interest whilst waiting for the cheque to be taken.

Hattie627

janusdesign said:

jameseonline said:

janusdesign said:

janusdesign said:

surreysaver said:

gt94sss2 said:

For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.

The choices include the new Issue 4 of their 6 month RS.

Maturity instructions submitted. Let's see how many Issue 4s I can accrue!

same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.

also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.

it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...

Hello

Thank you for your secure message.

Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.

As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed. 

no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"...  in the end, I just requested the entire balance to go to the EA account.

so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.

next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).

You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issues 

no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!

Principality BS: Rollover of maturing 6 Month RS Issue 3 to an Issue 4

Funny, I did the exact same thing this morning for my Issue 3 maturing on 13th September, that is, submitted instructions for rollover to an Issue 4 using the maturity options menu in the yellow box in the maturing account. I haven't (yet) had a secure message saying that my instructions cannot be complied with due to already having an Issue 4 (which I have). What HAS appeared is a yellow box in the maturing account saying that my maturity instructions have been received and will be implemented on 13th September. Fingers crossed that I have slipped through the net somehow. 

jameseonline

My 1st £1000 is showing up in my Monmouthshire App for the 7% app exclusive account today ☺️

janusd

Hattie627 said:

janusdesign said:

jameseonline said:

janusdesign said:

janusdesign said:

surreysaver said:

gt94sss2 said:

For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.

The choices include the new Issue 4 of their 6 month RS.

Maturity instructions submitted. Let's see how many Issue 4s I can accrue!

same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.

also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.

it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...

Hello

Thank you for your secure message.

Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.

As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed. 

no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"...  in the end, I just requested the entire balance to go to the EA account.

so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.

next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).

You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issues 

no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!

Principality BS: Rollover of maturing 6 Month RS Issue 3 to an Issue 4

Funny, I did the exact same thing this morning for my Issue 3 maturing on 13th September, that is, submitted instructions for rollover to an Issue 4 using the maturity options menu in the yellow box in the maturing account. I haven't (yet) had a secure message saying that my instructions cannot be complied with due to already having an Issue 4 (which I have). What HAS appeared is a yellow box in the maturing account saying that my maturity instructions have been received and will be implemented on 13th September. Fingers crossed that I have slipped through the net somehow. 

I did the same method - but that yellow box is automatically shown upon just the submission of the maturity option choice - I got it too (still have)... the secure message was sent later... I hope you timed it well (she must have been on a coffee break) and got away with it!

jameseonline

Hattie627 said:

janusdesign said:

jameseonline said:

janusdesign said:

janusdesign said:

surreysaver said:

gt94sss2 said:

For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.

The choices include the new Issue 4 of their 6 month RS.

Maturity instructions submitted. Let's see how many Issue 4s I can accrue!

same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.

also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.

it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...

Hello

Thank you for your secure message.

Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.

As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed. 

no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"...  in the end, I just requested the entire balance to go to the EA account.

so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.

next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).

You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issues 

no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!

Principality BS: Rollover of maturing 6 Month RS Issue 3 to an Issue 4

Funny, I did the exact same thing this morning for my Issue 3 maturing on 13th September, that is, submitted instructions for rollover to an Issue 4 using the maturity options menu in the yellow box in the maturing account. I haven't (yet) had a secure message saying that my instructions cannot be complied with due to already having an Issue 4 (which I have). What HAS appeared is a yellow box in the maturing account saying that my maturity instructions have been received and will be implemented on 13th September. Fingers crossed that I have slipped through the net somehow. 

Maybe doing things out of hours is the key?🤔, also are you in Wales?, just trying to get to the bottom of what the factors might be as to why things seem to work fine for some & not others

Hattie627

jameseonline said:

Hattie627 said:

janusdesign said:

jameseonline said:

janusdesign said:

janusdesign said:

surreysaver said:

gt94sss2 said:

For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.

The choices include the new Issue 4 of their 6 month RS.

Maturity instructions submitted. Let's see how many Issue 4s I can accrue!

same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.

also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.

it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...

Hello

Thank you for your secure message.

Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.

As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed. 

no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"...  in the end, I just requested the entire balance to go to the EA account.

so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.

next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).

You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issues 

no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!

Principality BS: Rollover of maturing 6 Month RS Issue 3 to an Issue 4

Funny, I did the exact same thing this morning for my Issue 3 maturing on 13th September, that is, submitted instructions for rollover to an Issue 4 using the maturity options menu in the yellow box in the maturing account. I haven't (yet) had a secure message saying that my instructions cannot be complied with due to already having an Issue 4 (which I have). What HAS appeared is a yellow box in the maturing account saying that my maturity instructions have been received and will be implemented on 13th September. Fingers crossed that I have slipped through the net somehow. 

Maybe doing things out of hours is the key?🤔, also are you in Wales?, just trying to get to the bottom of what the factors might be as to why things seem to work fine for some & not others

Not in Wales. I did my online instructions sometime after 9.30am this morning, within working hours if Saturday morning is treated as working hours.

Hattie627

janusdesign said:

Hattie627 said:

janusdesign said:

jameseonline said:

janusdesign said:

janusdesign said:

surreysaver said:

gt94sss2 said:

For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.

The choices include the new Issue 4 of their 6 month RS.

Maturity instructions submitted. Let's see how many Issue 4s I can accrue!

same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.

also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.

it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...

Hello

Thank you for your secure message.

Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.

As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed. 

no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"...  in the end, I just requested the entire balance to go to the EA account.

so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.

next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).

You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issues 

no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!

Principality BS: Rollover of maturing 6 Month RS Issue 3 to an Issue 4

Funny, I did the exact same thing this morning for my Issue 3 maturing on 13th September, that is, submitted instructions for rollover to an Issue 4 using the maturity options menu in the yellow box in the maturing account. I haven't (yet) had a secure message saying that my instructions cannot be complied with due to already having an Issue 4 (which I have). What HAS appeared is a yellow box in the maturing account saying that my maturity instructions have been received and will be implemented on 13th September. Fingers crossed that I have slipped through the net somehow. 

I did the same method - but that yellow box is automatically shown upon just the submission of the maturity option choice - I got it too (still have)... the secure message was sent later... I hope you timed it well (she must have been on a coffee break) and got away with it!

Here was me thinking the yellow box means I will get a new Issue 4. Looks like I will have to wait and see what happens on 13th September.