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The Top Regular Savers Discussion Thread
Comments
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Maybe doing things out of hours is the key?🤔, also are you in Wales?, just trying to get to the bottom of what the factors might be as to why things seem to work fine for some & not othersHattie627 said:
Principality BS: Rollover of maturing 6 Month RS Issue 3 to an Issue 4janusdesign said:
no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!jameseonline said:
You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issuesjanusdesign said:
it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...janusdesign said:
same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.surreysaver said:
Maturity instructions submitted. Let's see how many Issue 4s I can accrue!gt94sss2 said:For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.
The choices include the new Issue 4 of their 6 month RS.
also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"... in the end, I just requested the entire balance to go to the EA account.Hello
Thank you for your secure message.
Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.
As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed.
so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.
next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).
Funny, I did the exact same thing this morning for my Issue 3 maturing on 13th September, that is, submitted instructions for rollover to an Issue 4 using the maturity options menu in the yellow box in the maturing account. I haven't (yet) had a secure message saying that my instructions cannot be complied with due to already having an Issue 4 (which I have). What HAS appeared is a yellow box in the maturing account saying that my maturity instructions have been received and will be implemented on 13th September. Fingers crossed that I have slipped through the net somehow.0 -
Not in Wales. I did my online instructions sometime after 9.30am this morning, within working hours if Saturday morning is treated as working hours.jameseonline said:
Maybe doing things out of hours is the key?🤔, also are you in Wales?, just trying to get to the bottom of what the factors might be as to why things seem to work fine for some & not othersHattie627 said:
Principality BS: Rollover of maturing 6 Month RS Issue 3 to an Issue 4janusdesign said:
no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!jameseonline said:
You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issuesjanusdesign said:
it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...janusdesign said:
same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.surreysaver said:
Maturity instructions submitted. Let's see how many Issue 4s I can accrue!gt94sss2 said:For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.
The choices include the new Issue 4 of their 6 month RS.
also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"... in the end, I just requested the entire balance to go to the EA account.Hello
Thank you for your secure message.
Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.
As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed.
so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.
next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).
Funny, I did the exact same thing this morning for my Issue 3 maturing on 13th September, that is, submitted instructions for rollover to an Issue 4 using the maturity options menu in the yellow box in the maturing account. I haven't (yet) had a secure message saying that my instructions cannot be complied with due to already having an Issue 4 (which I have). What HAS appeared is a yellow box in the maturing account saying that my maturity instructions have been received and will be implemented on 13th September. Fingers crossed that I have slipped through the net somehow.0 -
Here was me thinking the yellow box means I will get a new Issue 4. Looks like I will have to wait and see what happens on 13th September.janusdesign said:
I did the same method - but that yellow box is automatically shown upon just the submission of the maturity option choice - I got it too (still have)... the secure message was sent later... I hope you timed it well (she must have been on a coffee break) and got away with it!Hattie627 said:
Principality BS: Rollover of maturing 6 Month RS Issue 3 to an Issue 4janusdesign said:
no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!jameseonline said:
You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issuesjanusdesign said:
it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...janusdesign said:
same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.surreysaver said:
Maturity instructions submitted. Let's see how many Issue 4s I can accrue!gt94sss2 said:For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.
The choices include the new Issue 4 of their 6 month RS.
also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"... in the end, I just requested the entire balance to go to the EA account.Hello
Thank you for your secure message.
Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.
As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed.
so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.
next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).
Funny, I did the exact same thing this morning for my Issue 3 maturing on 13th September, that is, submitted instructions for rollover to an Issue 4 using the maturity options menu in the yellow box in the maturing account. I haven't (yet) had a secure message saying that my instructions cannot be complied with due to already having an Issue 4 (which I have). What HAS appeared is a yellow box in the maturing account saying that my maturity instructions have been received and will be implemented on 13th September. Fingers crossed that I have slipped through the net somehow.
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They clearly have staff working on a Saturday, that much we seem to knowHattie627 said:
Not in Wales. I did my online instructions sometime after 9.30am this morning, within working hours if Saturday morning is treated as working hours.jameseonline said:
Maybe doing things out of hours is the key?🤔, also are you in Wales?, just trying to get to the bottom of what the factors might be as to why things seem to work fine for some & not othersHattie627 said:
Principality BS: Rollover of maturing 6 Month RS Issue 3 to an Issue 4janusdesign said:
no this wasn't my first rodeo - I submitted the instructions via the maturity option forms yellow box in the maturing account itself... the one that gives you a list of maturity options... completed all the steps, submitted and it was our friend in the digital team that sent me a secure message (not the other way around)... I didn't call them for the sheer fun or someone to talk to - there was a purpose behind it, ie my submitted maturity choice being rejected!jameseonline said:
You submitted instructions by secure message then you called them?, maybe that's the problem, I've always submitted my instructions via the website forms without any issuesjanusdesign said:
it seems that the unidentifiable member of the digital team staff works on a Saturday morning - I received a secure message about 20 minutes after submitting the maturity options...janusdesign said:
same here - though I noticed the link that opens the account terms pdf fails (as it did originally when I opened one a couple of days ago - they fixed that link, but not this one)... it just occurred to me that I haven't received anything about this maturity in the post yet - pretty sure last time, I got the letter weeks before the maturity options were available online.surreysaver said:
Maturity instructions submitted. Let's see how many Issue 4s I can accrue!gt94sss2 said:For those who have a Principality Account maturing on the 13/09/25, the maturity options are now showing on their website.
The choices include the new Issue 4 of their 6 month RS.
also, if anyone gets the dreaded secure message, from the unidentified member of staff, rejecting multiple Issue 4 accounts, then you should still be able to call them and do it over the phone without any hassle.no problem I thought, i'll just give them a call - spoke to a nice lady with a lovely Welsh accent, requested £200 into a new RS4 and the rest of the balance into an Easy Access account with them (as I have previously)... she checks my account.... "oh i'm sorry", she says, "you seem to already have an Issue 4 and you can only have one of these accounts"... then she jokes, "how have you managed to get 3 x Issue 3 accounts?" - I explained they were maturity options for previous accounts and she says "i'm surprised we haven't closed them down!"... in the end, I just requested the entire balance to go to the EA account.Hello
Thank you for your secure message.
Regrettably we are unable to complete your maturity instructions as you already hold the 6 Month Regular Saver issue 4.
As stated in the terms and conditions for this account you are only able to hold one account of the same issue. Please confirm how you would like to proceed.
so perhaps there has been some staff training and they, or at least some of them, are now on the ball with regards to this... or i've just been unlucky.
next maturity options for me are in 6 weeks time - perhaps if I get postal maturity details for that account, i'll apply the maturity choice by post - but I don't see online or telephone options as viable now (or at least pot luck as to who you get dealing with it).
Funny, I did the exact same thing this morning for my Issue 3 maturing on 13th September, that is, submitted instructions for rollover to an Issue 4 using the maturity options menu in the yellow box in the maturing account. I haven't (yet) had a secure message saying that my instructions cannot be complied with due to already having an Issue 4 (which I have). What HAS appeared is a yellow box in the maturing account saying that my maturity instructions have been received and will be implemented on 13th September. Fingers crossed that I have slipped through the net somehow.0 -
My Progressive BS Online Regular Rainy-Day Saver Account matured today to Online Instant Access Saver Account 2.
Does the BS allow withdrawal on weekends or should I be expecting the credit on Monday?0 -
I updated the Principality maturity option on line and requested the New Iss 4 regular saver. I got the yellow box showing the Maturity Instructions will be completed on the 13th September.
My wife did the same as me but she got a secure message telling her she cannot have two Issue 4 Regular Savers. I will need to wait and see if mine gets bounced. Fingers crossed.
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Prinky Issue 3 maturity
I definitely submitted maturity instructions about 5am this morning to open a new Issue 4, however no secure message but gone into my online banking and its asked me to submit my maturity instructions again. So asked it to open an Issue 4 again....
I consider myself to be a male feminist. Is that allowed?0 -
Seems all very random.Hal17 said:I updated the Principality maturity option on line and requested the New Iss 4 regular saver. I got the yellow box showing the Maturity Instructions will be completed on the 13th September.
My wife did the same as me but she got a secure message telling her she cannot have two Issue 4 Regular Savers. I will need to wait and see if mine gets bounced. Fingers crossed.
I haven't received any notification yet of my maturity instruction been rejected0 -
I havent received notification that my maturity instruction has been rejected either.
But, I couldn't care less one way or the other. For the sake of £26 in interest I really can't get overly excited about it. It does seem a bit of a lottery and adds a bit of fun to the game.4 -
Principal - Iss 3 (one of) matures 13/9. Tried to open Iss 4 - refused (2.pm) Now 5.30pm (knockingoff time for whatshername?) This time istead of all maturity monies to me - refused - £200 to new Iss 4 (same account No), balance to me... All OK ! (so far)0
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