The Top Regular Savers Discussion Thread

Kim_13

You’d have thought they would add an ETA message to the app screen, to get most customers off of the line. Only those hoping that the CS will process an application for them due to the app being unavailable would then hold the line (or those with other issues, as it should be.)

masonic

Stolas said:

I really wonder why Monmouth chose to offer this when they already knew the app had unresolved issues. If the deal ends before the app is fixed they’re not doing themselves any favours.

I have a lot of sympathy for their customer service team 😅 who have consistently been polite and helpful when I’ve needed to call them in the past.

They were probably told by the app developer that the issues were fixed in the latest update. And they seemed to be until it was put under load yesterday afternoon.

Bridlington1

Monmouthshire app working again, application successful.

OrangeBlueGreen

The app asks for all my details (existing customer that hasn't used the app before), I've gone through creating my passcode.
I go onto the app, type in my phone password, but then it just searches for my accounts and after 20 seconds goes to "Our system is currently under maintenance".

Edit 10.09: now just back to the "We are undergoing system maintenance" message that was up since last night.

clowning

I just got on (finally) and clicked to open the account and now have the maintenance message

apt

App broken again.

Bobblehat

apt said:

App broken again.

Bridlington1 did it 

OrangeBlueGreen

apt said:

App broken again.

Can it not cope with more than one customer using it at once? 

clowning

OrangeBlueGreen said:

apt said:

App broken again.

Can it not cope with more than one customer using it at once? 

It would appear not!

flaneurs_lobster

Monmouthshire BS

I'm in.

No sign of my new £1k RS opened yesterday in the account list (think they warned it might be a day or so). Want to see that my £50 arrived OK before loading it up.

Wonder if they would let me open a second.......