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The Top Regular Savers Discussion Thread

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  • jameseonline
    jameseonline Posts: 1,052 Forumite
    500 Posts First Anniversary Name Dropper
    Kim_13 said:
    I tried the online chat thing, they say they have no record of my online application, also they asked my memorable word, it didn't work so I questioned them on how many characters minimum any special characters etc, they said it's 10 minimum & no special characters so I'm like what the fudge?, I've been with them a few years, so apparently they updated things and I don't seem to have been told?.

    They've sent me a reset link by email apparently.

    Told me to keep trying the online form or I can get a postal application, I'm like can I do it over phone?, they said no
    Mine was converting an account over the phone, is your matured account still open to convert?
    Nope because I gave maturity instructions before the new one was a thing, everything moved to my easy access & I requested that money to my nominated account earlier which I'm still waiting for to arrive, apparently it will by 5pm
  • jameseonline
    jameseonline Posts: 1,052 Forumite
    500 Posts First Anniversary Name Dropper
    I seem to have completed all stages of the Saffron Members Month application online now, so hopefully things will go ok
  • Bobblehat
    Bobblehat Posts: 746 Forumite
    Seventh Anniversary 500 Posts I've been Money Tipped! Name Dropper
    IanManc said:
    Progressive login screen reads "We have sent a 6-digit access code to you by SMS or WhatsApp. It may take five minutes for your code to arrive." but the input just says to enter "6 Digit WhatsApp Code".

    It took a few minutes to arrive and I could login, wonder if it detects those without WhatsApp and falls back to SMS?
    I used to get a 2 min delayed SMS
    Today no SMS, no whatsapp either.
    Tried ''resend code'', still waiting for code to arrive, been 15 mins now
    I've got a dumbphone, so no WhatsApp. I waited ten minutes for a code by SMS, then requested another, and now 15 minutes later I've received nothing.

    How ****** useless.
    I just called them. I don't want WhatsApp or an authenticator app. It's far from ideal but they can give you the code over the phone so even without a smartphone you can still access your online account, during business hours at least.
    Progressive. I just had a call from the lady who helped me earlier. They are now offering codes by email as another alternative to SMS (which is still not coming back). They can sign you up for this if you speak to them. 
    Job done .... email passcode instead of SMS .... works fine.  Thanks BestSeagull.

    I notice it still says WhatsApp code on the screen when using online login!
  • allegro120
    allegro120 Posts: 1,843 Forumite
    1,000 Posts Second Anniversary Name Dropper
    kaMelo said:
    Saffron Members Month matured today, £626.46, so £600 funds + £26.46 interest.

    Anyone know if it's awkward to open the new Members Month?, think I had issues last year.

    Not awkward as such but long winded in that you have to fill out all details like a new customer, they also ask for an account number you currently hold.

    Probably took 5-10 minutes to do and the account was visible online immediately.
    Were you logged in when you did it? I wasn't asked any of these, they know who you are and your account numbers when you are logged in.
  • jameseonline
    jameseonline Posts: 1,052 Forumite
    500 Posts First Anniversary Name Dropper
    edited 6 June at 4:57PM
    I got my matured funds & £50 has now turned up in my new Saffron Members Month, which is the main thing ☺️.

    Now for curiosity do account/reference numbers get recycled or something?(In general, not like through product switching), I'm a little confused as to why my E Saver has a higher number than my new Members Month (& previous version) yet I've had the E Saver longer. Or is it purely just the way they allocate the numbers for certain accounts so E Savers are always going to be a higher number than a members month?
  • Section62
    Section62 Posts: 9,700 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    edited 6 June at 5:19PM
    I got my matured funds & £50 has now turned up in my new Saffron Members Month, which is the main thing ☺️.

    Now for curiosity do account/reference numbers get recycled or something?(In general, not like through product switching), I'm a little confused as to why my E Saver has a higher number than my new Members Month (& previous version) yet I've had the E Saver longer. Or is it purely just the way they allocate the numbers for certain accounts so E Savers are always going to be a higher number than a members month?
    Saffron will 'renew' regular savers keeping the same account number (/and passbook) by default if the option is available and the member wants it.

    Otherwise AFAIK the numbers are assigned in blocks to different account types rather than sequentially over time.
  • Bridlington1
    Bridlington1 Posts: 3,707 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Kim_13 said:
    Nationwide BS Flex Regular Saver (Issue 5) at 6.5% to go NLA. Replaced by Issue 6 at the same rate.
    Didn’t they launch that issue about 2 days ago? 🤣
    They launched it in early May but I didn't notice it till a few days ago. I added a comment to the listing at the time to reflect this.

    First post of this thread has now been updated.
  • Aidanmc
    Aidanmc Posts: 1,294 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    IanManc said:
    Progressive login screen reads "We have sent a 6-digit access code to you by SMS or WhatsApp. It may take five minutes for your code to arrive." but the input just says to enter "6 Digit WhatsApp Code".

    It took a few minutes to arrive and I could login, wonder if it detects those without WhatsApp and falls back to SMS?
    I used to get a 2 min delayed SMS
    Today no SMS, no whatsapp either.
    Tried ''resend code'', still waiting for code to arrive, been 15 mins now
    I've got a dumbphone, so no WhatsApp. I waited ten minutes for a code by SMS, then requested another, and now 15 minutes later I've received nothing.

    How ****** useless.
    I just called them. I don't want WhatsApp or an authenticator app. It's far from ideal but they can give you the code over the phone so even without a smartphone you can still access your online account, during business hours at least.
    Progressive. I just had a call from the lady who helped me earlier. They are now offering codes by email as another alternative to SMS (which is still not coming back). They can sign you up for this if you speak to them. 

    Thats great. Going to call them on Monday. 
  • kaMelo
    kaMelo Posts: 2,855 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    edited 6 June at 6:10PM
    kaMelo said:
    Saffron Members Month matured today, £626.46, so £600 funds + £26.46 interest.

    Anyone know if it's awkward to open the new Members Month?, think I had issues last year.

    Not awkward as such but long winded in that you have to fill out all details like a new customer, they also ask for an account number you currently hold.

    Probably took 5-10 minutes to do and the account was visible online immediately.
    Were you logged in when you did it? I wasn't asked any of these, they know who you are and your account numbers when you are logged in.
    I wasn't, no. I did it on my mobile and as I don't know the password off by heart couldn't log in and not possible to apply in the app.
     Seems like a better process then if you're logged in.online.
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