The Top Regular Savers Discussion Thread

Andystriker

Section62 said:

janusdesign said:

if this has only happened to me, then i'll assume it's likely just a newer member of staff who doesn't know about the maturity options..
it's all good and i've sent them a message about it - though with it being a long weekend, I guess I might not get a reply until the middle of next week... annoying that I can't edit the maturity choice and choose another option, but there's plenty of time before maturity so we'll see what the reply is next week - i'll let you know what happens.

Not just you.  I've had a very similar (but not identical) message also signed by 'Lisa'.  The minor difference in wording suggests these aren't automated responses.

Hopefully it is just 'Lisa' following the wrong process.

And really daft the chosen maturity option has been rejected, but the account list still shows the instruction will be completed with no option to select a different one.

I also will be attempting to renew into another Principality RS3 on renewal date of 5th June 2025. It will be my third if successful.

Suppose it depends if I bump into Lisa on the way.

Gers

Andystriker said:

Section62 said:

janusdesign said:

if this has only happened to me, then i'll assume it's likely just a newer member of staff who doesn't know about the maturity options..
it's all good and i've sent them a message about it - though with it being a long weekend, I guess I might not get a reply until the middle of next week... annoying that I can't edit the maturity choice and choose another option, but there's plenty of time before maturity so we'll see what the reply is next week - i'll let you know what happens.

Not just you.  I've had a very similar (but not identical) message also signed by 'Lisa'.  The minor difference in wording suggests these aren't automated responses.

Hopefully it is just 'Lisa' following the wrong process.

And really daft the chosen maturity option has been rejected, but the account list still shows the instruction will be completed with no option to select a different one.

I also will be attempting to renew into another Principality RS3 on renewal date of 5th June 2025. It will be my third if successful.

Suppose it depends if I bump into Lisa on the way.

I have two RS3 accounts and one RS2 which matures on 05 June. Yesterday I phoned the BS and the lovely agent set in motion the maturity of the RS2 into a new RS3 (which will give me three). £200 into new account with same number with the remainder plus interest into my nominated current account.

Yes, the website is laggy but the customer service can't be faulted.

UKX69

mhoc said:

Following on from 3 maturity letters that arrived from the Principality at the weekend 3 more arrived today - 6 month savers issue 1 and 2 and regular saver issue 34 - six accounts between the two of us. 
Confirmation letters regarding the weekend ones and also confirmed on the accounts.
I think in the excitement of getting 7.85% six months ago I don't think we contemplated that we would also be doing multiple sets of maturity instructions and alterations to standing orders 6 months later!
To be repeated all over again in the run up to Christmas!
As some of these mature on June 5th I suspect I've set up the standing orders to go through on June 1st (actually the 2nd because of the bank holiday) but Principality will bounce any extra £200 payments back in due course. 

Does anyone find the Principality website a nightmare for freezing and being unable to move back to the accounts page? Also randomly logging out as its detected no movements because the page has frozen. I often have to re log in 3 or 4 times - working on the main computer, wifi speed is good and only have issues with this website.  

Funny you should ask that, The Principality is the only BS I have had problems with site wise. I’ve opened accounts online in the past no problem, but recently when in the process of opening an account, like you, kicked back to login. When I have managed to open one, my bank will not recognise the transfer details. Been on to them but just fobbed off with explanation of system ok and contact your bank regarding transfers! Funny, worked ok in the past! 🤔
On 2 year old desktop mac with OS up to date.

PS - Had emails thanking me for opening the accounts I hadn’t been able to open.

judexx

Andystriker said:

Section62 said:

janusdesign said:

if this has only happened to me, then i'll assume it's likely just a newer member of staff who doesn't know about the maturity options..
it's all good and i've sent them a message about it - though with it being a long weekend, I guess I might not get a reply until the middle of next week... annoying that I can't edit the maturity choice and choose another option, but there's plenty of time before maturity so we'll see what the reply is next week - i'll let you know what happens.

Not just you.  I've had a very similar (but not identical) message also signed by 'Lisa'.  The minor difference in wording suggests these aren't automated responses.

Hopefully it is just 'Lisa' following the wrong process.

And really daft the chosen maturity option has been rejected, but the account list still shows the instruction will be completed with no option to select a different one.

I also will be attempting to renew into another Principality RS3 on renewal date of 5th June 2025. It will be my third if successful.

Suppose it depends if I bump into Lisa on the way.

Lifetime ISA's - surely wrong thread  🤣🤣🤣

Hattie627

Not meaning to be pedantic, but I thought there was a rule about not identifying staff working in financial institutions in discussions on here. Lisa from Halifax probably wouldn't be identifiable (there will be many Lisa's there) but there is probably only one Lisa at Principality.

I have two pending RS maturities with Principality, 30th May and 5th June. The online system offered me, in both cases, a rollover to a 6 month RS Issue 3, which I opted for in both cases. My options were acknowledged without issue. I will be disappointed if it turns out that such an option is not allowed.

IanManc

Hattie627 said:

Not meaning to be pedantic, but I thought there was a rule about not identifying staff working in financial institutions in discussions on here. Lisa from Halifax probably wouldn't be identifiable (there will be many Lisa's there) but there is probably only one Lisa at Principality.

A quick bit of Googling shows that Principality has 1157 employees, and that 0.3479% of the UK population is called Lisa, which means that statistically there's probably 4 of them.

Hope this helps.  

HHUK

Hattie627 said:

Lisa from Halifax probably wouldn't be identifiable (there will be many Lisa's there) but there is probably only one Lisa at Principality.

I have two pending RS maturities with Principality, 30th May and 5th June. The online system offered me, in both cases, a rollover to a 6 month RS Issue 3, which I opted for in both cases. My options were acknowledged without issue. I will be disappointed if it turns out that such an option is not allowed.

Yes probably more likely to find oneself speaking with Aled, Angharad, Ffion or Gethin there! 

I've also opted to rollover a maturing Principality Regular Saver into another Issue 3 on 5 June. I believe i'm right in saying the number of the maturing account will be retained, thus obviating the need to change my existing standing order?

surreysaver

Hattie627 said:

Not meaning to be pedantic, but I thought there was a rule about not identifying staff working in financial institutions in discussions on here. Lisa from Halifax probably wouldn't be identifiable (there will be many Lisa's there) but there is probably only one Lisa at Principality.

I have two pending RS maturities with Principality, 30th May and 5th June. The online system offered me, in both cases, a rollover to a 6 month RS Issue 3, which I opted for in both cases. My options were acknowledged without issue. I will be disappointed if it turns out that such an option is not allowed.

It could well be a pseudonym, and their real name may not be Lisa

janusdesign

HHUK said:

Hattie627 said:

Lisa from Halifax probably wouldn't be identifiable (there will be many Lisa's there) but there is probably only one Lisa at Principality.

I have two pending RS maturities with Principality, 30th May and 5th June. The online system offered me, in both cases, a rollover to a 6 month RS Issue 3, which I opted for in both cases. My options were acknowledged without issue. I will be disappointed if it turns out that such an option is not allowed.

Yes probably more likely to find oneself speaking with Aled, Angharad, Ffion or Gethin there! 

I've also opted to rollover a maturing Principality Regular Saver into another Issue 3 on 5 June. I believe i'm right in saying the number of the maturing account will be retained, thus obviating the need to change my existing standing order?

that's correct, the account details remains the same when maturing into another RS Issue 3.

SJMALBA

Just given my instructions for 6 Month RS issue 2 maturity, choosing another issue 3 (which will be my fourth) - thus far, no run-ins with Lisa...

Also today, received an email regarding the end date for my '1 Year Triple Access Regular Saver (Online)', in which it states - 'You’re able to review your options and let us know your preference on or after 31 May 2025'.