Lycamobile Debt Collection Email

Birdman2015

I’m with Lycamobile and have received the following email. Has anyone else received similar? Obviously worried it may affect my credit rating but doesnt inspire confidence on this company. 

Please accept our sincere apologies for the debt collection agent correspondence sent to you in error. It must have come as quite a surprise since your payments have always been on time. Your account should reflect your most recent payment as up to date. We are sorry for any inconvenience this may have caused you and appreciate your continued business as one of our valued customers. Kind regards, The Lyca Family

marcia_

Birdman2015 said:

I’m with Lycamobile and have received the following email. Has anyone else received similar? Obviously worried it may affect my credit rating but doesnt inspire confidence on this company. 

Please accept our sincere apologies for the debt collection agent correspondence sent to you in error. It must have come as quite a surprise since your payments have always been on time. Your account should reflect your most recent payment as up to date. We are sorry for any inconvenience this may have caused you and appreciate your continued business as one of our valued customers. Kind regards, The Lyca Family

Have you received a debt collection letter from them? 

Have you checked your free credit reference files?

flaneurs_lobster

Birdman2015 said:

I’m with Lycamobile and have received the following email. Has anyone else received similar? Obviously worried it may affect my credit rating but doesnt inspire confidence on this company. 

"doesn't inspire confidence"?

Have you not seen the various news stories about "The Lyca Family"?

MSE rules rightly ban members from calling for boycotts of particular companies, but it seems some have decided that perhaps their mobile communication needs might be better met elsewhere.

Birdman2015

flaneurs_lobster said:

Birdman2015 said:

I’m with Lycamobile and have received the following email. Has anyone else received similar? Obviously worried it may affect my credit rating but doesnt inspire confidence on this company. 

"doesn't inspire confidence"?

Have you not seen the various news stories about "The Lyca Family"?

MSE rules rightly ban members from calling for boycotts of particular companies, but it seems some have decided that perhaps their mobile communication needs might be better met elsewhere.

I hadn’t heard about their troubles till I searched after receiving this email, pity I committed to a 24 month contract 🙄 

Birdman2015

marcia_ said:

Birdman2015 said:

I’m with Lycamobile and have received the following email. Has anyone else received similar? Obviously worried it may affect my credit rating but doesnt inspire confidence on this company. 

Please accept our sincere apologies for the debt collection agent correspondence sent to you in error. It must have come as quite a surprise since your payments have always been on time. Your account should reflect your most recent payment as up to date. We are sorry for any inconvenience this may have caused you and appreciate your continued business as one of our valued customers. Kind regards, The Lyca Family

Have you received a debt collection letter from them? 

Have you checked your free credit reference files?

No, I’ve not received any letter and yes, I have checked a couple of credit reference files and they seem all clear at the moment.

flaneurs_lobster

Birdman2015 said:

flaneurs_lobster said:

Birdman2015 said:

I’m with Lycamobile and have received the following email. Has anyone else received similar? Obviously worried it may affect my credit rating but doesnt inspire confidence on this company. 

"doesn't inspire confidence"?

Have you not seen the various news stories about "The Lyca Family"?

MSE rules rightly ban members from calling for boycotts of particular companies, but it seems some have decided that perhaps their mobile communication needs might be better met elsewhere.

I hadn’t heard about their troubles till I searched after receiving this email, pity I committed to a 24 month contract 🙄 

Fair enough, I hope it's very cheap!

Brie

Well if you received this email and there was no "click on this link" type thing in it then it at least sounds legit.  But also incompetent if they are apologising for something that hasn't happened.  Makes me wonder if their data is secure or even well managed.  

You might respond to them and say that given the situation they either need to release you from your contract with them and/or pay for you to have enhanced credit reporting for the next 2 years.

Birdman2015

Brie said:

Well if you received this email and there was no "click on this link" type thing in it then it at least sounds legit.  But also incompetent if they are apologising for something that hasn't happened.  Makes me wonder if their data is secure or even well managed.  

You might respond to them and say that given the situation they either need to release you from your contract with them and/or pay for you to have enhanced credit reporting for the next 2 years.

I did ask but they are insisting I’ll need to pay a cancellation charge. With 18 months left of a £13 a month contract it’s not a price I’d want to pay.

PHK

Brie said:

Well if you received this email and there was no "click on this link" type thing in it then it at least sounds legit.  But also incompetent if they are apologising for something that hasn't happened.  Makes me wonder if their data is secure or even well managed.  

You might respond to them and say that given the situation they either need to release you from your contract with them and/or pay for you to have enhanced credit reporting for the next 2 years.

Given the two data breaches and the still unresolved issue of people’s cards being charged by related companies then in my opinion they aren’t a secure service to use. 

flaneurs_lobster

PHK said:

Brie said:

Well if you received this email and there was no "click on this link" type thing in it then it at least sounds legit.  But also incompetent if they are apologising for something that hasn't happened.  Makes me wonder if their data is secure or even well managed.  

You might respond to them and say that given the situation they either need to release you from your contract with them and/or pay for you to have enhanced credit reporting for the next 2 years.

Given the two data breaches and the still unresolved issue of people’s cards being charged by related companies then in my opinion they aren’t a secure service to use. 

Totally agree with you. And sending out "we're sorry for the debt collector letters we sent you" emails to people who haven't been sent debt collection letters is another indicator of just how pisspoor they are.

Unfortunately it does seem that just being a crap company to do business with is not sufficient grounds to break a contract without penalty.

Frozen_up_north

flaneurs_lobster said:

Have you not seen the various news stories about "The Lyca Family"?

Lyca are looking to shed most of the UK staff and appear to be in dispute with HMRC over huge unpaid bills.

Unfortunately that doesn’t mean they will be likely to allow customers to leave early, penalty free… more likely the opposite as they need the money!