Eon - Incorrect bill / Credit Transfer / Rebill - advice

Social_Hazard

Hi,

Hoping someone can offer me some advice on the following situation, first time post in a difficult situation.

I left property 'X' in June 2022, final bill sorted and paid by direct debit, smart meters installed Dec '21 to ensure bills are correct.

Next property 'Y' issue with Gas meter not sending reads correctly ongoing for months, Jan 2023 whilst complaint is open, Eon advisor transfers an apparent credit from property 'X' account to property 'Y'.

Fast forward Oct 2024, i've moved again, and am now told due to this credit transfer from X > Y, i have to pay the balance as there was a never a credit to transfer, the agent apparently did this erroensouly because charges were reversed on the account at property 'X'.

Eon have claimed back billing doesn't apply as it was due to a credit transfer and not a rebill.

My argument is that they didn't bill me correctly in the first instance, now that i've reviewed the bills i can see they were reversing charges which i probably should have looked at closer or queried, but i had a direct debit with smart meters, and paid my final bill.

Eon have offered just less than half the amount, i'm now over 8 weeks and can go to the ombudsman.

On the 'technicality' that this is a credit transfer they have sticking to this not being a 'back billing issue'.

I on the other hand disagree, because had they billed me correctly this would never have happened, they incorrectly transferred me credit as well.

Now the risk i face is going to the ombudsman and losing what Eon have offered on the off chance logic prevails and they agree with me, and either say it's on them or offer me £20 and it's all for nothing.

any help or advice is greatly appreciated

Brie

Was Eon the provider at the first property?  If so they are correcting a bill from over 2 years previously if they say the credit on the account was not correct.  

If Eon was not the provider on the first property then I'd say it's that provider that you need to submit a complaint for back billing.