Refusing to sell at sale price

born_again

https://www.next.co.uk/

Online from 24-12 from 4 PM
Instore 27-12 from 6 AM (subject to local store opening times)

Jengau11

Thanks all, it’s a complaint more about the items being marked at a sale price, but then charging full price. Just seems wrong by a big retailer, but sounds like not much can be done about it. Thanks anyway! 

born_again

Jengau11 said:

Thanks all, it’s a complaint more about the items being marked at a sale price, but then charging full price. Just seems wrong by a big retailer, but sounds like not much can be done about it. Thanks anyway! 

Trouble is they start the sale so early that unless they mark them up now, it would never get done, or store would be bare with them sat at the back out of public view.

Staff at least deserve Christmas day off.

MeteredOut

born_again said:

Jengau11 said:

Thanks all, it’s a complaint more about the items being marked at a sale price, but then charging full price. Just seems wrong by a big retailer, but sounds like not much can be done about it. Thanks anyway! 

Trouble is they start the sale so early that unless they mark them up now, it would never get done, or store would be bare with them sat at the back out of public view.

Staff at least deserve Christmas day off.

That sounds like a them problem. Mis-pricing items that are inviting customers to purchase is misleading, simple as that. 

I'm 100% confident that if they offered enough £s, they could easily hire the staff to price on boxing day when the shops are closed.

Grumpy_chap

MeteredOut said:

I'm 100% confident that if they offered enough £s, they could easily hire the staff to price on boxing day when the shops are closed.

If they offer more £s to staff to do the price adjustments on Boxing Day, then the customers, ultimately, won't get as low prices.  Each £ spent on higher staff costs cannot also be spent on lower customer prices.  Which do the collective pool of customers value most?

photome

prowla said:

photome said:

Complain about what ?

Complain about the shop having signs saying "Sale now on" but the staff saying it doesn't start til Friday.

That would be my  guess.

Sale sign was for a concession according to staff

donnac2558

A few weeks ago, walking past Clarks big Sale sign in the window and I walked in.  Rails with Sale on them, so tried on shoes I liked £30 off in the sale. At the till they came up at full price, the SA said oh the sale is not supposed to start until the next day.  So she just put the shoes through the till manually at the sale price.

MeteredOut

Grumpy_chap said:

MeteredOut said:

I'm 100% confident that if they offered enough £s, they could easily hire the staff to price on boxing day when the shops are closed.

If they offer more £s to staff to do the price adjustments on Boxing Day, then the customers, ultimately, won't get as low prices.  Each £ spent on higher staff costs cannot also be spent on lower customer prices.  Which do the collective pool of customers value most?

Dare I say, prices on items that reflect the price said item is being sold for?

OP, you could also complain to head office. I suspect this was just a lazy store manager who was bypassing standard pricing processes in order to make their job easier.

powerful_Rogue

MeteredOut said:

Grumpy_chap said:

MeteredOut said:

I'm 100% confident that if they offered enough £s, they could easily hire the staff to price on boxing day when the shops are closed.

If they offer more £s to staff to do the price adjustments on Boxing Day, then the customers, ultimately, won't get as low prices.  Each £ spent on higher staff costs cannot also be spent on lower customer prices.  Which do the collective pool of customers value most?

Dare I say, prices on items that reflect the price said item is being sold for?

OP, you could also complain to head office. I suspect this was just a lazy store manager who was bypassing standard pricing processes in order to make their job easier.

Or maybe it could have been as the manager told the OP:

I spoke to the manager who basically said the sale sign in the window was for a concession in the store only

ThumbRemote

powerful_Rogue said:

MeteredOut said:

Grumpy_chap said:

MeteredOut said:

I'm 100% confident that if they offered enough £s, they could easily hire the staff to price on boxing day when the shops are closed.

If they offer more £s to staff to do the price adjustments on Boxing Day, then the customers, ultimately, won't get as low prices.  Each £ spent on higher staff costs cannot also be spent on lower customer prices.  Which do the collective pool of customers value most?

Dare I say, prices on items that reflect the price said item is being sold for?

OP, you could also complain to head office. I suspect this was just a lazy store manager who was bypassing standard pricing processes in order to make their job easier.

Or maybe it could have been as the manager told the OP:

I spoke to the manager who basically said the sale sign in the window was for a concession in the store only

Eh? The items themselves had a sale price written on them too.