First Direct App

DasTechniker

I read somewhere recently that you can only have the First Direct app working on one device due to the fingerprint technology. Is this true?

flaneurs_lobster

DasTechniker said:

I read somewhere recently that you can only have the First Direct app working on one device due to the fingerprint technology. Is this true?

Well that took 5 seconds of Googling

Set up our App on a new phone

New phone? Nice. If you need to move our App (including your Digital Secure Key) to your shiny new device, here's how to do it.

You can access our App on up to 3 devices. If you want to set up an additional device or switch device, you'll need to:

https://www.firstdirect.com/help/secure-key/restart/

DasTechniker

Thank you for that.

oldernonethewiser

You definitely don't need to involve fingerprints to use the app either

DasTechniker

oldernonethewiser said:

You definitely don't need to involve fingerprints to use the app either

Thanks, must have been duff info I saw!

double_dutchy

Until recently you could only have the First Direct app on one device at a time (for security reasons, I think)

I'm assuming that First Direct realised that almost all other banks let you use the app on multiple devices, so changed accordingly. From March 2024 (for me, at least) they changed the login procedure to accommodate this

DasTechniker

double_dutchy said:

Until recently you could only have the First Direct app on one device at a time (for security reasons, I think)

I'm assuming that First Direct realised that almost all other banks let you use the app on multiple devices, so changed accordingly. From March 2024 (for me, at least) they changed the login procedure to accommodate this

Thanks, that first paragraph is probably what I read.

DasTechniker

double_dutchy said:

Until recently you could only have the First Direct app on one device at a time (for security reasons, I think)

I'm assuming that First Direct realised that almost all other banks let you use the app on multiple devices, so changed accordingly. From March 2024 (for me, at least) they changed the login procedure to accommodate this

I had an account with them about 25 years ago. Things have moved on since then. How do you rate them presently?

ZeroSum

DasTechniker said:

double_dutchy said:

Until recently you could only have the First Direct app on one device at a time (for security reasons, I think)

I'm assuming that First Direct realised that almost all other banks let you use the app on multiple devices, so changed accordingly. From March 2024 (for me, at least) they changed the login procedure to accommodate this

I had an account with them about 25 years ago. Things have moved on since then. How do you rate them presently?

I might in a minority as there does appear to be a bit of a cultish thing with FD, but I think they're rubbish. There's so many things that just don't work as simple & effective as other banks. Only worth it for switching bribe & regular saver. But I wouldn't use them as a main bank.

gsmh

It’s a strange one. I did a second switch to them, the first a couple of years ago, perfectly aware there would be no incentive for me. It has only been days since my switch completed but I can honestly say I don’t like them. I have to have an emotional connection with a bank, and its online banking and app. First Direct just doesn’t do it for me. There’s a certain sterility to it, especially knowing HSBC is behind it. Maybe it’s that monochromatic paradigm. I switched from a Drummonds (RBS) account, I kept my Child & Co account so am now switching into that. I don’t know why I switched to First Direct for the second time - I feel exactly the same as I did the first time. Its USP is that you can call them and talk to someone easily - but using the RBS/NatWest over 60s helpline I can do that with RBS too.

ZeroSum

gsmh said:

It’s USP is that you can call them and talk to someone easily - but using the RBS/NatWest over 60s helpline I can do that with RBS too.

It's the Apple paradox. Their fans claim that they 'just work' and great customer service. But if they just work, you'd never use the CS & never know what it was like

Similarly, FD claim they have great CS, but if they just worked as effectively as other banks, you'd never need to use their CS. I've had to complain to them numerous times about how poor their systems are, and each time it was, well we're not fixing it as it's just the way we roll but here's £25 to shut you up.