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Returning an order - no reply from retailer

chicacherrycola
Posts: 68 Forumite


Hi,
i ordered a pool cue from an online retailer. Their website advised that accepted returns.
item arrived but my husband changed his mind about it.
I requested a refund with the retailer and received no response. They don’t have a phone number only an online contact form and email address. I have sent multiple messages using both methods to try and get next steps regarding returning this for a refund but they have gone unanswered for over three weeks.
normally I would suck this up and put it down to bad experience but the cue was £98 which is a lot of money.
is there anything else I can do?
thanks
nadine
i ordered a pool cue from an online retailer. Their website advised that accepted returns.
item arrived but my husband changed his mind about it.
I requested a refund with the retailer and received no response. They don’t have a phone number only an online contact form and email address. I have sent multiple messages using both methods to try and get next steps regarding returning this for a refund but they have gone unanswered for over three weeks.
normally I would suck this up and put it down to bad experience but the cue was £98 which is a lot of money.
is there anything else I can do?
thanks
nadine
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Comments
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What is the website? How did you pay?0
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No T/C.
No phone no or physical address.
Looking on Amazon. There is a co selling nothing but their goods See below link.
Life in the slow lane0 -
shall I try and contact them through Amazon?
I do wish I had bought it via there in the first place now.0 -
You can try, but be prepared to get a not us reply.
Also it is a residential property.Life in the slow lane0 -
I have also tried direct messages via their social media with no joy.Is this a lost cause? Am I going to have to try and resell the thing myself?0
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They aren't registered under that name with Companies House.I can find no record of them or reviews.I tried to track the address from the Amazon seller but just came up with a new build estate that didn't look too affluent.Wonder if they are imported and sold through that site you used? I see there are many sites selling them. Ali Express and suchThe site actually saysAnd there was One Piece Cue. Place of Origin: Zhejiang, China. Brand Name: Omin. Model Number: Cue King. Length: 145. Name: Omin Pool Snooker & Billiard Cues Handmade Snooker ...Business Type: Manufacturer/Factory, Trading Company. Ningbo, Zhejiang, China. Rating. 5.0/5 · Visit Showroom. Product Details. Cue King Omin 3/4 One Piece .So it's interesting to know just where that email form goes to.
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It is super frustrating.
i assume my credit card won’t be interested because i have received the item I just no longer want it.0 -
chicacherrycola said:It is super frustrating.
i assume my credit card won’t be interested because i have received the item I just no longer want it.Is this a return within 14 days under the Distance Selling regulations? Did the seller supply all the information the Regulations require?https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling
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So this is their returns policy as per shopify. I initiated a return well within the designated period and have had radio silence from them.
The returns request hasn’t been approved, no shipping label, nothing.0
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