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Who is my warranty with?

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  • Okell
    Okell Posts: 2,644 Forumite
    1,000 Posts Second Anniversary Name Dropper
    benjii1 said:
    I don't know the specifics of the warranty. It's whatever a standard warranty is that comes with PC hardware, I didn't pay for anything extra. My experience with that in the past is if something goes wrong, they take it back and fix it/replace it while the warranty is valid...
    There isn't really any such thing as a "standard warranty".

    What a warranty does and does not cover and what rights you have as a consumer are defined by the terms and conditions of each warranty.

    When you see something advertised as having a "Three year warranty" you really need to find out what the details of the warranty are and who is providing it if the warranty is going to play a part in your decision to buy.
  • Okell said:
    benjii1 said:
    I don't know the specifics of the warranty. It's whatever a standard warranty is that comes with PC hardware, I didn't pay for anything extra. My experience with that in the past is if something goes wrong, they take it back and fix it/replace it while the warranty is valid...
    There isn't really any such thing as a "standard warranty".

    What a warranty does and does not cover and what rights you have as a consumer are defined by the terms and conditions of each warranty.

    When you see something advertised as having a "Three year warranty" you really need to find out what the details of the warranty are and who is providing it if the warranty is going to play a part in your decision to buy.

    That's fair enough. I guess I just meant standard as in, what usually comes with PC hardware. It's true that I don't check the specific details of warranties for items I purchase. However, in the times I've had to RMA faulty hardware over the years, I'm yet to see the process change.

    If it's faulty, they will repair it. If they can't repair it, they'll replace it with an equivelent peforming product. In the very unlikely scenario they can't do that, they'll offer a refund.
  • eskbanker
    eskbanker Posts: 37,079 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    benjii1 said:
    I don't know the specifics of the warranty. It's whatever a standard warranty is that comes with PC hardware, I didn't pay for anything extra. My experience with that in the past is if something goes wrong, they take it back and fix it/replace it while the warranty is valid.

    I wanted to deal with Currys because I was getting radio silence from Gigabyte. They just responded to me today, 9 days later, and told me to contact the retailer. I got absoultely nowhere with Currys on the phone and they just state their system shows 3 years and I should contact the manufacturer.

    I have responded to Gigabyte and told them that Currys said to talk to them, I guess I just have to wait and see where that goes.
    https://www.gigabyte.com/Support/Consumer/Warranty explains their warranty arrangement, so that defines the rights and obligations of both parties (rather than expecting these to be 'standard'), and unsurprisingly it makes no mention of expecting purchasers to deal with the retailer....
  • Now I'm at an impass. As eskbanker has kindly pointed out, there's no mention of having to go through the retailer. However, Gigabyte just responded to me saying they can make an exception and let me send it to the repair centre if I agree to the following terms:

    1. You are responsible for to-and-from freight charge to our UK service center.
    2. The item will only be repaired if there is no customer induced damage and repairable. 
    3. If the damage is not covered by warranty or not repairable, the service center will return the device as it is (without repair). 
    4. Swap/credit/refund can only proceed through your retailer.


    As the item is end of life, it's highly likely it can't be repaired due to lack of parts, which means they'll just send it back still broken.

    I've asked for clarification on point 4. Either way, I'm not sure what to do now.


  • I think, as this is a general consumer rights board not a technical board, there’s been a bit of confusion. 

    In the case of computer components - a lot of the manufacturers don’t deal with end-users (some do, but most don’t) and want people to go through the retailer. The warranty is often through the retailer. Computer shops (the dying breed!) often honour the extended warranty period if it was registered, but big box appliance stores don’t because the normal warranty process for almost everything else requires you to go to the manufacturer as the end user. 

    This is why OP has been trying to get the warranty through the retailer (but has been unsuccessful). 

    OP - as to the next steps the warranty is nearly up anyway. The time it would take the retailer to honour that warranty (I’m not entirely sure they have a legal obligation to honour that so you’re likely relying on goodwill) would likely mean you’d be up at the end of the warranty period. Personally I would see how much it would cost to ship vs how high-end the card is. If it was a high-end card costing £700-800 then I think it may be worth it but if it’s a mid-range/entry level card then probably not worth it. 
  • Olinda99
    Olinda99 Posts: 2,042 Forumite
    1,000 Posts Third Anniversary Name Dropper
    your 4 year warranty is with Gigabyte not Currys

    Gigabyte say points 1-4 apply to the warranty so do what it says ie send it to the repair centre.

    You have no reason to think they won't have spare parts or whatever
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