Online Sales using discount codes

steve12375

I recently ordered a new Samsung Laptop direct from Samsung UK shop. There was an added incentive to use their App to receive an additional 5% discount for your first purchase using the App. When I logged in there was also an automatic £600 discount on the Laptop I chose, plus another £750 discount code. This added up to a great saving, so I purchased the laptop. The order was acknowledged and payment taken in full. It was dispatched the following day using DPD. I received a tracking email, so thought all was well. I then noticed that the tracking showed “Return to consignor requested”. The parcel reached the final delivery dept but then showed as being returned to Samsung. I contacted Samsung and they said they could not see any reason why that happened and would request delivery to myself again.  

I have a feeling they do not want to honour the discount codes. So my question is, do they have to sell me the laptop for the price I paid using their own discount codes?

TheSpectator

What does the T&C's of the discount code say. Fairly normal that you can't use a discount code on an already discounted product or use multiples.

Ergates

steve12375 said:

I recently ordered a new Samsung Laptop direct from Samsung UK shop. There was an added incentive to use their App to receive an additional 5% discount for your first purchase using the App. When I logged in there was also an automatic £600 discount on the Laptop I chose, plus another £750 discount code. This added up to a great saving, so I purchased the laptop. The order was acknowledged and payment taken in full. It was dispatched the following day using DPD. I received a tracking email, so thought all was well. I then noticed that the tracking showed “Return to consignor requested”. The parcel reached the final delivery dept but then showed as being returned to Samsung. I contacted Samsung and they said they could not see any reason why that happened and would request delivery to myself again.  

I have a feeling they do not want to honour the discount codes. So my question is, do they have to sell me the laptop for the price I paid using their own discount codes?

As a general rule - retailers do not have to honour an advertised price that is an obvious mistake.  Exactly what constitutes obvious is somewhat open to interpretation.

How much was the laptop with all discounts applied?

steve12375

The codes are no longer on the website/app so cannot check the T&C’s. Codes on all other websites I’ve used do flag as not valid if others have been used. So I assumed Samsungs site would be the same. But it accepted them all. They were shown at the checkout process, not anywhere else on the website. So I thought all was well. 

GDB2222

steve12375 said:

The codes are no longer on the website/app so cannot check the T&C’s. Codes on all other websites I’ve used do flag as not valid if others have been used. So I assumed Samsungs site would be the same. But it accepted them all. They were shown at the checkout process, not anywhere else on the website. So I thought all was well. 

I think we all appreciate that you are disappointed, but if you ended up paying a stupidly low price for the laptop then you can see why they might not want to fulfil the order. Their T&Cs probably give them several legs to stand on. 

the_lunatic_is_in_my_head

I would assume acceptance occurs when they dispatch at the latest so most likely a contract has been formed.

A contract can be void due to a unilateral mistake which is where one party knew, or ought to have known, there was an error, so a brand new car for £10 on the paperwork instead off £10,000, that's unilateral mistake and there would be no obligation for the dealer to sell the car for a tenner. 

steve12375 said:

 When I logged in there was also an automatic £600 discount on the Laptop I chose

Was the £600 marketing fluff or actually £600 cheaper?

steve12375 said:

plus another £750 discount code. 

If they offer this and accept it then it's likely fair the average person would assume it's valid but as above depends on the figures, if you ended up paying £1 for a laptop that (they claim) is usually £1350 then it's a unilateral mistake but if the laptop claims to be £3500 marked down to £2900 with a £750 code that's far less likely to be viewed as a unilateral mistake. 

steve12375

Thank you all for your comments, I can see each point of view. 

The laptop would have been around half price after Samsungs discount codes were used. I know the model I purchased is due to be replaced in early 2025, so thought it was Samsung getting rid of old stock. 

Samsung have taken the payment (it is no longer pending on my credit card) and I have received no order cancellation email. The order is still showing”live” and showing as “on its way” on my order page. I’ll let you all know what the final outcome is. 

Ergates

1/2 price is a big discount, but not absurdly so.   Hopefully it was just a delivery issue.

visidigi

thing is Samsung is offering 50% one of the high ends laptops right now - I suspect the OP might have bought the higher end one of the one that's current 50% off (as that one looks sold out)....

So I am not sure this is such a huge discount - if the remainder paid was +£1000 for example...

Grumpy_chap

steve12375 said:

The laptop would have been around half price after Samsungs discount codes were used. 

So, this is a laptop with an original "full" price of £2,700.
Less £600.
Less £750 voucher.
Meaning your price was £1,350

How does that price compare to other laptops of similar specification to the one you ordered?
£1,350 is not a cheap laptop, but could still be something Samsung are trying to claim as "unilateral mistake".

Did the voucher have any terms that prevented use together with other offers?

visidigi

https://www.samsung.com/uk/computers/galaxy-book/galaxy-book3-pro/buy/?modelCode=NP965QFG-KA1UK

I think this is a mistake by DPD, I am sure there was a thread fairly recently about recall to shipper and it was a mistake but i am struggling to find it on the search