Clean install of Windows 10 best and easiest option?

tedted

have you ever tried to use hirens boot cd

Olinda99

delete it you don't need it

Heedtheadvice

I agree with Olinda99. I responded too slowly...

Delete C/Users/name/Downloads/HBCD_PE_x64.iso i.e. the iso file. Cannot see why you have it! 

But maybe copy your photos, docs, videos to a backup first just in case of problems.

Then re-run Defender and see if all is OK.

debitcardmayhem

Hirens includes Nirsoft produkey which defender classifies as a hack tool, because it was in the iso defender cannot quarantine it as an entity. As suggested delete the downloaded HBCD.iso.
Sorry didn’t get back to your other thread between away from PC due to health issues with a relative.

ih8stress

Thanks, tedted, olinda, heedtheadvice, dcm 🙂

I deleted the file after olinda's post and checked the downloads afterwards.
Did a malwarebytes scan, nothing.
Started Defender full scan about 9.30pm - Just finished about 20 minutes ago!  BackRoom thingy still active.
Performed the actions again. 
It shows it in the $Recycle.Bin now. I DId check the recycle bin afterwards but saw nothing.
Just trying to find it in the recycle bin on the C Drive now.

Am going to create a install usb and do a fresh install, maybe after Xmas now as I need to move stuff off it first.
Do I download it via safe mode with networking or just normal mode?
Is it safe to transfer stuff to an external hard drive without compromising it?
Will be screenprints, notepad, photos, video clips, documents.

Tried searching the C Drive for the affected files - no items match your search.

ih8stress

debitcardmayhem said:

Hirens includes Nirsoft produkey which defender classifies as a hack tool, because it was in the iso defender cannot quarantine it as an entity. As suggested delete the downloaded HBCD.iso.
Sorry didn’t get back to your other thread between away from PC due to health issues with a relative.

Hi dcm, sorry to hear about your relative having health issues.  I hope they are okay now.  It is not very nice at any time but always worse near Christmas, birthdays etc.
Of course you need to concentrate on family and friends, they Always come first.
Hope you have a peaceful Christmas and New Year 🙂

Olinda99

there is no need to do a reinstall.

to empty recycle bin right click on bin icon

the trojan was detected on your F drive which I think you said was an old win XP drive you will be better off copying all your photos and videos off there, formatting the drive to get rid of XP etc and then copying the photos and videos back on

If you still want to do a reinstall then you don't need a USB stick you can just go to settings / system / recovery and reset the PC which will download and reinstall Windows afresh

Heedtheadvice

If Malwarebytes and Defender say all is now ok.....

Just sort out the F drive (backup copy off the data photos etc.) format it and copy the data back on. - as writ above!

If you do or have to Reset then not only will you reinstall windows ( to it's original state ) but you will loose any programs/apps and then have to reinstall them. You can select to keep personal data as an option but you will still loose the progs/apps and anything such as their settings that are not in your personal data areas. Reset can also take a long time and involve several auto re- boots etc.

ih8stress

Olinda99 said:

there is no need to do a reinstall.

to empty recycle bin right click on bin icon

the trojan was detected on your F drive which I think you said was an old win XP drive you will be better off copying all your photos and videos off there, formatting the drive to get rid of XP etc and then copying the photos and videos back on

If you still want to do a reinstall then you don't need a USB stick you can just go to settings / system / recovery and reset the PC which will download and reinstall Windows afresh

Hi, I had checked the wrong Recycle Bin on the SSD Drive before, which is why I couldn't find the hacktool thingy and  Defender was probably still finding it.
I have now emptied the correct bin 😄

Hopefully they are both now off the computer.  I have also deleted the files they were both found in by Defender.

I will copy everything off the F Drive, format it, then copy them back as suggested, thanks. Will do it after Christmas now but will continue quick scans to try and keep on top of it.
I have malwarebytes always on free trial at the moment too, which should help.

I will see how it goes now before attempting to reinstall.

Many thanks for your help and advice. 🙂

ih8stress

Heedtheadvice said:

If Malwarebytes and Defender say all is now ok.....

Just sort out the F drive (backup copy off the data photos etc.) format it and copy the data back on. - as writ above!

If you do or have to Reset then not only will you reinstall windows ( to it's original state ) but you will loose any programs/apps and then have to reinstall them. You can select to keep personal data as an option but you will still loose the progs/apps and anything such as their settings that are not in your personal data areas. Reset can also take a long time and involve several auto re- boots etc.

Defender was still finding the hacktool thingy but I've now found the correct recycle bin it was lurking in and emptied it, as well as deleting the offending files, so fingers crossed they are both now gone.

Thank you for the advice on resetting, which I have taken on board.

Thank you too for your time and advice on this. 🙂