Moonpod, Typkur vacuum cleaner

Mhariolah

So I had been looking for a cordless vacuum cleaner for a while and I saw this review on topguaidance.co.uk by David Brown. It looked legit to me so I proceeded with the purchase as the website seemed to be based in the UK and British company. After they had sent me a tracking number I noticed the vacuum was shipped from China. I went online and searched for  more information. So the reviews on their website claiming to be trustpilot were fake or just good ones being showed. Apparently the hoover is rubbish doest look like on pictures and doest have the features that were stated on the website. Basically Typkur is a former Moonpod company who scammed thousands of people claiming that the vacuum is excellent in fact they sell cheap fake product that is manufactured in China. 
So I do not want this item anymore. It is a misleading advertisment claiming to be a British product and does not come with the promoses like battery life and suction. What should I do. Refuse the order when it comes to my door or collect it and then claim the money through my CC company as not as described? The company has a strict return policy so the shipment to China has to be paid by the buyer. In that case could be around 60 pounds when the hoover was 170
Should I inform my bank that I have been scammed? 

the_lunatic_is_in_my_head

Hello OP

Sadly it would seem similar to this:

https://forums.moneysavingexpert.com/discussion/6574361/scammed-in-to-ordering-rubbish#latest

only you've spent more than the other poster. If you purchased from https://typkur.co.uk/ they do appear to be a UK Limited Company but I assuming you are going to have very little recourse here unfortunately. 

born_again

Mhariolah said:

So I had been looking for a cordless vacuum cleaner for a while and I saw this review on topguaidance.co.uk by David Brown. It looked legit to me so I proceeded with the purchase as the website seemed to be based in the UK and British company. After they had sent me a tracking number I noticed the vacuum was shipped from China. I went online and searched for  more information. So the reviews on their website claiming to be trustpilot were fake or just good ones being showed. Apparently the hoover is rubbish doest look like on pictures and doest have the features that were stated on the website. Basically Typkur is a former Moonpod company who scammed thousands of people claiming that the vacuum is excellent in fact they sell cheap fake product that is manufactured in China. 
So I do not want this item anymore. It is a misleading advertisment claiming to be a British product and does not come with the promoses like battery life and suction. What should I do. Refuse the order when it comes to my door or collect it and then claim the money through my CC company as not as described? The company has a strict return policy so the shipment to China has to be paid by the buyer. In that case could be around 60 pounds when the hoover was 170
Should I inform my bank that I have been scammed? 

You will get nowhere if you do that, as you can not prove anything. Online reports will not count.

Your bank will do nothing, as you engaged in the sale. 
Scam is a far to over used word.

ThumbRemote

born_again said:

Mhariolah said:

So I had been looking for a cordless vacuum cleaner for a while and I saw this review on topguaidance.co.uk by David Brown. It looked legit to me so I proceeded with the purchase as the website seemed to be based in the UK and British company. After they had sent me a tracking number I noticed the vacuum was shipped from China. I went online and searched for  more information. So the reviews on their website claiming to be trustpilot were fake or just good ones being showed. Apparently the hoover is rubbish doest look like on pictures and doest have the features that were stated on the website. Basically Typkur is a former Moonpod company who scammed thousands of people claiming that the vacuum is excellent in fact they sell cheap fake product that is manufactured in China. 
So I do not want this item anymore. It is a misleading advertisment claiming to be a British product and does not come with the promoses like battery life and suction. What should I do. Refuse the order when it comes to my door or collect it and then claim the money through my CC company as not as described? The company has a strict return policy so the shipment to China has to be paid by the buyer. In that case could be around 60 pounds when the hoover was 170
Should I inform my bank that I have been scammed? 

You will get nowhere if you do that, as you can not prove anything. Online reports will not count.

Your bank will do nothing, as you engaged in the sale. 
Scam is a far to over used word.

Why do you think it's not a scam when they are shipping a different product (both in appearance and features) to the one shown on the website?

Scam definition: a dishonest scheme; a fraud.

Sounds like the exact definition of a scam to me. 

born_again

ThumbRemote said:

born_again said:

Mhariolah said:

So I had been looking for a cordless vacuum cleaner for a while and I saw this review on topguaidance.co.uk by David Brown. It looked legit to me so I proceeded with the purchase as the website seemed to be based in the UK and British company. After they had sent me a tracking number I noticed the vacuum was shipped from China. I went online and searched for  more information. So the reviews on their website claiming to be trustpilot were fake or just good ones being showed. Apparently the hoover is rubbish doest look like on pictures and doest have the features that were stated on the website. Basically Typkur is a former Moonpod company who scammed thousands of people claiming that the vacuum is excellent in fact they sell cheap fake product that is manufactured in China. 
So I do not want this item anymore. It is a misleading advertisment claiming to be a British product and does not come with the promoses like battery life and suction. What should I do. Refuse the order when it comes to my door or collect it and then claim the money through my CC company as not as described? The company has a strict return policy so the shipment to China has to be paid by the buyer. In that case could be around 60 pounds when the hoover was 170
Should I inform my bank that I have been scammed? 

You will get nowhere if you do that, as you can not prove anything. Online reports will not count.

Your bank will do nothing, as you engaged in the sale. 
Scam is a far to over used word.

Why do you think it's not a scam when they are shipping a different product (both in appearance and features) to the one shown on the website?

Scam definition: a dishonest scheme; a fraud.

Sounds like the exact definition of a scam to me. 

OP has not received anything. Is purely basing this on reviews.

the_lunatic_is_in_my_head

ThumbRemote said:

Why do you think it's not a scam when they are shipping a different product (both in appearance and features) to the one shown on the website?

Scam definition: a dishonest scheme; a fraud.

Sounds like the exact definition of a scam to me. 

I think born_again is saying this isn't fraud by the banks definition, chargeback would cover non-receipt or SNAD but with SNAD require return which is to China. Fraud would be things like unauthorised payments or Authorised Push Payments. 

Just noticed OP mentions CC, OP did you pay with a credit card? If so at £170 you'll have S75 cover and as there is a UK LTD mentioned in the terms UK consumer law should apply.

It would be wise to screenshot whatever you can from the website and if when it arrives there is something you can say doesn't match the advert speak to the card provider about a S75 claim. 

Pollycat

Which website did you order from?
The website you name seems to be a review website.

Did you check out any reviews of this review website?

I noticed this on their website:

Everything has beauty, but not everyone sees it

The customer is very important, the customer will be followed by the customer. As the land of the land, the mourning nor the corporal of the land, the pillow of the lion.

And this:

We use Pure & natural ingredients

The customer is very important, the customer will be followed by the customer. Maecenas is not the biggest fan. Live financing for the airline.

What a load of incomprehensible tosh!

Mhariolah

the_lunatic_is_in_my_head said:

ThumbRemote said:

Why do you think it's not a scam when they are shipping a different product (both in appearance and features) to the one shown on the website?

Scam definition: a dishonest scheme; a fraud.

Sounds like the exact definition of a scam to me. 

I think born_again is saying this isn't fraud by the banks definition, chargeback would cover non-receipt or SNAD but with SNAD require return which is to China. Fraud would be things like unauthorised payments or Authorised Push Payments. 

Just noticed OP mentions CC, OP did you pay with a credit card? If so at £170 you'll have S75 cover and as there is a UK LTD mentioned in the terms UK consumer law should apply.

It would be wise to screenshot whatever you can from the website and if when it arrives there is something you can say doesn't match the advert speak to the card provider about a S75 claim. 

I have got all the screenshots saying it is based in the UK. I have screenshots of all the features it had promised. I am not saying that the vacuum cleaner is a piece of rubbish beforehand but after carefully going through a lot of other websites (other than tewvied by D. Brown) people claim it is not what it had been promised in terms of battery life, section, noise etc...I will check it myself and if the product is not as described I will use the S75. Thank you

Mhariolah

the_lunatic_is_in_my_head said:

ThumbRemote said:

Why do you think it's not a scam when they are shipping a different product (both in appearance and features) to the one shown on the website?

Scam definition: a dishonest scheme; a fraud.

Sounds like the exact definition of a scam to me. 

I think born_again is saying this isn't fraud by the banks definition, chargeback would cover non-receipt or SNAD but with SNAD require return which is to China. Fraud would be things like unauthorised payments or Authorised Push Payments. 

Just noticed OP mentions CC, OP did you pay with a credit card? If so at £170 you'll have S75 cover and as there is a UK LTD mentioned in the terms UK consumer law should apply.

It would be wise to screenshot whatever you can from the website and if when it arrives there is something you can say doesn't match the advert speak to the card provider about a S75 claim. 

I have got all the screenshots saying it is based in the UK. I have screenshots of all the features it had promised. I am not saying that the vacuum cleaner is a piece of rubbish beforehand but after carefully going through a lot of other websites (other than tewvied by D. Brown) people claim it is not what it had been promised in terms of battery life, section, noise etc...I will check it myself and if the product is not as described I will use the S75. Thank you

Mhariolah

Pollycat said:

Which website did you order from?
The website you name seems to be a review website.

Did you check out any reviews of this review website?

I noticed this on their website:

Everything has beauty, but not everyone sees it

The customer is very important, the customer will be followed by the customer. As the land of the land, the mourning nor the corporal of the land, the pillow of the lion.

And this:

We use Pure & natural ingredients

The customer is very important, the customer will be followed by the customer. Maecenas is not the biggest fan. Live financing for the airline.

What a load of incomprehensible tosh!

Typkur.co.uk website which also uses false information about the promotion, countdown deal etc.. For me it is a scam 

Penguin_

Mhariolah said:

Pollycat said:

Which website did you order from?
The website you name seems to be a review website.

Did you check out any reviews of this review website?

I noticed this on their website:

Everything has beauty, but not everyone sees it

The customer is very important, the customer will be followed by the customer. As the land of the land, the mourning nor the corporal of the land, the pillow of the lion.

And this:

We use Pure & natural ingredients

The customer is very important, the customer will be followed by the customer. Maecenas is not the biggest fan. Live financing for the airline.

What a load of incomprehensible tosh!

Typkur.co.uk website which also uses false information about the promotion, countdown deal etc.. For me it is a scam 

I mean the first thing thew website screams to me is that the hoover is a Dyson knock off.