NS&I OTC (One Time Code) Problems Anyone ?

IanManc

Bebe1980 said:

@wmb194



Do you know what's really annoying about this (in a funny way)... I've been skint for the past 10 years but I recently inherited a fairly large chunk of money that I transferred to my direct saver account.

I'd just like to check it arrived!

Why not ring NS&I and ask them?

Bebe1980

IanManc said:

Bebe1980 said:

@wmb194



Do you know what's really annoying about this (in a funny way)... I've been skint for the past 10 years but I recently inherited a fairly large chunk of money that I transferred to my direct saver account.

I'd just like to check it arrived!

Why not ring NS&I and ask them?

I did - it hasn't yet!

friolento

Could it be they disabled your online access because of the fairly large chunk having been sent to your Direct Saver and they are investigating it? Is it time to raise a formal complaint?

https://www.nsandi.com/files/asset/pdf/complaints-brochure-print-friendly.pdf

Have you tried the NS&I app? AFAIK, it doesn’t need any OTC and doesn’t support withdrawals but at least you can see your balances.

Bebe1980

friolento said:

Could it be they disabled your online access because of the fairly large chunk having been sent to your Direct Saver and they are investigating it? Is it time to raise a formal complaint?

https://www.nsandi.com/files/asset/pdf/complaints-brochure-print-friendly.pdf

Have you tried the NS&I app? AFAIK, it doesn’t need any OTC and doesn’t support withdrawals but at least you can see your balances.

I tried the app last night, after a lot of fiddling around as I'm not in the UK and it's geo-restricted... cut a long story short... it does need an OTC the first time you use it... and it does require me to push the star button before I can hear the OTC... so I'll give the NS&I a call and try and add another number with a different service provider (again).

youth_leader

So sorry you've had this problem, I hope you can resolve it.

I'm just about to move my savings, I do not trust their software.  I've been with them for six years and the 'secret' questions are different every time I move money.  

friolento

Bebe1980 said:

…….. as I'm not in the UK and it's geo-restricted... .

When you call them, make sure you tell them you are not in the UK. This might well be the root cause of your problems. 

May be using a VPN could solve your problems? Though it could also introduce new ones.

Bebe1980

@friolento I just installed the VPN so as I could install the NS&I app... it didn't help so I'm back to where I was before now - still not working.

And I've been receiving OTC's from NS&I for many years in this location using the same number without any problems... I'll call NS&I later tomorrow, hopefully they'll be able to confirm receipt of my funds - sadly I won't be able to ogle my account balance myself

Bebe1980

Good News:

The problem has been fixed. Today when I pushed the star key to hear the code, it worked fine and I can finally access my account again.

Whether it's working because my service provider changed their system or NS&I fixed their system (that appears to fail regularly) we can only guess.  

And my inheritance is safe

peter021072

I've remember having extensive login problems with NS&I a year or so back, but I can't remember if it was exactly the same as this.  They need to sort themselves out.

claire07

I too had this problem a year ago and was locked out of my account but thinking they would have sorted it out by now I tried to access my account to renew for 3 years my index linked account and it failed again on the hash button going round in a loop.  I vaguely remember there was a work around last year (either pressing the hash several times or holding it down for a few seconds) but I can't try that until I get my account unlocked!  As I'm running out of time I've resorted to sending the renewal by post.