Octopus Accounts nuked by Octopus!

grn99

debitcardmayhem said:

your screen shot looks like you have tried to reset your password. have you tried a different browser, and do you have any mails from octopus to your email. address?

I have done absolutely nothing other than login. My password is unchanged and gets me to the screen shown. No I haven't tried another browser but the app fails too. Octopus acknowledged my email and phone number have been removed and may get around to sorting it at some point when it's convenient to them.

t0rt0ise

grn99 said:

debitcardmayhem said:

your screen shot looks like you have tried to reset your password. have you tried a different browser, and do you have any mails from octopus to your email. address?

I have done absolutely nothing other than login. My password is unchanged and gets me to the screen shown. No I haven't tried another browser but the app fails too. Octopus acknowledged my email and phone number have been removed and may get around to sorting it at some point when it's convenient to them.

Join Bluesky and message them on there. They are very good.

grn99

The good news is I have had an email from Octopus and my accounts are miraculously back (complete with a password reset link, that wasn't needed!) but with no explanation as to what happened. I have requested that they explain what happened....will update here as and when I get an answer. 

In other news, BG are now about to face the Ombudsman after 3 months of total farce with them trying to bill for non-existent meters... The desire to go off-grid has never been higher! 

northernstar007

thats great news, i'm seeing more and more possitive news about octopus, any issues are sorted out quickly 
i rather pay a few quid more over the year knowing of excellent CS with octopus
hope u get your BG sorted keep us updated 

grn99

Final update. An excellent outcome, with a nice long email from the Greg's SMT, explaining everything to me and checking all was now well. Very impressed by that and have said as much in my response. The key sentence in the explanation given was "However, when you were re-added as a user it did not include your email address which revoked access to the online account."...which is what I needed to understand.  

northernstar007

excellent response and explained why it happened 
sounds like another happy customer 

WBCPB

grn99 said:

Final update. An excellent outcome, with a nice long email from the Greg's SMT, explaining everything to me and checking all was now well. Very impressed by that and have said as much in my response. The key sentence in the explanation given was "However, when you were re-added as a user it did not include your email address which revoked access to the online account."...which is what I needed to understand.  

How much compensation did they award you for their total fook up?
Should`nt the key sentence have been worded: However, when WE re-added YOU as a user WE did not include YOUR email address which revoked YOUR access to YOUR online account?

grn99

Nothing asked for.... Was happy just to get accounts up and running PDQ. By comparison, BG are "up to their wotsits" in trouble with their incompetence on another account I had responsibility for...that one's ongoing.