LAPTOP currys

winforme

This is reference to a new laptop I bought a few years ago from Currys. It was always going slow and causing issues. It was for the kids to do their homework and was only used for that. We looked after it - it was kept safely on a desk and stayed there. It went back a dozen times to currys, and only when the MANUFACTURERS GUARANTEE had elapsed did I realise what Currys do. 

THEY DON'T SEND THE LAPTOP TO THE MANUFACTURER to get it repaired or replaced - they don't use the provided manufacturers warranty. They take it upon themselves 'know how/ nowt' to repair it and when I checked I was entitled to a replacement so I asked for a replacement which they refused on the grounds of "it has to fail on the SAME ISSUE more then three times to become a replacement".  They have enough clauses in the detailed document on repairs to get out of any and all responsibility to the customer.
I contacted the manufacturer of the laptop and they said it's down to currys. The laptop stopped working and their 'policy' is to self repair and even take the laptop and supply a different one to you should they deem so. This is not customer centric and was an extremely dissatisfying and frustrating experience. The laptop is gathering dust. 

Ergates

If you take an item back to a retailer for a repair, they are not in any way obliged to make use of the warranty or to send it back to the manufacturer for repair.  

There is also no real reason to think a manufacturer (who is set up to *make* things rather than fix them) would be better at repairing something than a dedicated repair place.

born_again

OP seems to have a issue with currys, as post previously was deleted & 2nd against currys.

Who are doing exactly what they say they will.

winforme

Ergates said:

If you take an item back to a retailer for a repair, they are not in any way obliged to make use of the warranty or to send it back to the manufacturer for repair.  

There is also no real reason to think a manufacturer (who is set up to *make* things rather than fix them) would be better at repairing something than a dedicated repair place.

Disagree. The original manufacturer is best equipped to know their own product. They provided warranty which the retailer ignores in order to save £ at the expense of the customer. 

Ergates

winforme said:

Ergates said:

If you take an item back to a retailer for a repair, they are not in any way obliged to make use of the warranty or to send it back to the manufacturer for repair.  

There is also no real reason to think a manufacturer (who is set up to *make* things rather than fix them) would be better at repairing something than a dedicated repair place.

Disagree. The original manufacturer is best equipped to know their own product. They provided warranty which the retailer ignores in order to save £ at the expense of the customer. 

By what stretch of the imagination would a store fixing something themselves rather than using the manufacturer warranty save them money?

How is paying your staff member to do something going to be cheaper than getting someone else to do it for free?

Explain that to me.

Penguin_

winforme said:

Ergates said:

If you take an item back to a retailer for a repair, they are not in any way obliged to make use of the warranty or to send it back to the manufacturer for repair.  

There is also no real reason to think a manufacturer (who is set up to *make* things rather than fix them) would be better at repairing something than a dedicated repair place.

Disagree. The original manufacturer is best equipped to know their own product. They provided warranty which the retailer ignores in order to save £ at the expense of the customer. 

You state that this has happened after the warranty has expired, at which point it would cost Currys to get the manufacturer to look at it.

Currys have in house repairers who already work for them that can repair items. 

born_again

winforme said:

Ergates said:

If you take an item back to a retailer for a repair, they are not in any way obliged to make use of the warranty or to send it back to the manufacturer for repair.  

There is also no real reason to think a manufacturer (who is set up to *make* things rather than fix them) would be better at repairing something than a dedicated repair place.

Disagree. The original manufacturer is best equipped to know their own product. They provided warranty which the retailer ignores in order to save £ at the expense of the customer. 

If as per deleted post, you had Know How cover then they would use that to repair the laptop.
Other than that currys repairing when a warranty is in place is going to cost them, instead of manufacture.

LightFlare

winforme said:

This is reference to a new laptop I bought a few years ago from Currys. It was always going slow and causing issues. It was for the kids to do their homework and was only used for that. We looked after it - it was kept safely on a desk and stayed there. It went back a dozen times to currys, and only when the MANUFACTURERS GUARANTEE had elapsed did I realise what Currys do. 

THEY DON'T SEND THE LAPTOP TO THE MANUFACTURER to get it repaired or replaced - they don't use the provided manufacturers warranty. They take it upon themselves 'know how/ nowt' to repair it and when I checked I was entitled to a replacement so I asked for a replacement which they refused on the grounds of "it has to fail on the SAME ISSUE more then three times to become a replacement".  They have enough clauses in the detailed document on repairs to get out of any and all responsibility to the customer.
I contacted the manufacturer of the laptop and they said it's down to currys. The laptop stopped working and their 'policy' is to self repair and even take the laptop and supply a different one to you should they deem so. This is not customer centric and was an extremely dissatisfying and frustrating experience. The laptop is gathering dust. 

How many years ?
What exactly is the issue ?