"Keep your Apple Account safe and secure." email

J_B

Myself and Mrs B both had these emails yesterday afternoon from appleaccount@insideapple.apple.com

Google results are inconclusive - links go to https://c.apple.com with a whole string of characters after  ... which then loads https://support.apple.com/en-gb etc

Spam? Rubbish? Genuine?

Any thoughts?

booneruk

This one?

I don't know - you'd have thought they would have included your name, a device used or something personal. It looks generic enough to be a phish but also has some authentic feel - it's not pleading for urgent action and the links within look genuine enough. By default I ignored and forgot about it until I just read your post.

Others have received it: https://discussions.apple.com/thread/255879362?sortBy=rank

400ixl

It is a genuine email if it is the same as the ones we have had in the last day or so.

Apple appear to be on a campaign to get people to update their details. As with all these things, if you are not sure then don't click on the links and go directly to the company website.

flaneurs_lobster

Not by any means conclusive but,

real emails of this type will say "log into your Apple account and do x,y,z..."

spam etc emails will have links and say "click on this link to go to your Apple account and do x,y,z..."

Is it a specific warning about a particular threat or a more general "check your password isn't set to 'passw0rd' type of mail?

TadleyBaggie

It's 100% a genuine Apple email.

J_B

booneruk said:

This one?

I don't know - you'd have thought they would have included your name, a device used or something personal. It looks generic enough to be a phish but also has some authentic feel - it's not pleading for urgent action and the links within look genuine enough. By default I ignored and forgot about it until I just read your post.

Others have received it: https://discussions.apple.com/thread/255879362?sortBy=rank

Yes, that's the one - as you say, you would have thought they would have tried to make it look less dodgy!

teaselMay

It pinged my phishing radar too. But does appear genuine and went to an email that I'd recently changed my apple account to and not to to my other email addresses. Still not clicking anything on it though, you'd think apple would do better

A_G

I personally believe that it is a phishing message as it has no solid signs that it is genuine.
If it is genuine, it demonstrates the outrageous incompetency of some Apple employees that are responsible for communications with customers and complete absence of QA for content used in such communications.
If it is genuine, I would expect Apple to send apologies with corrected content to all the customers who received this communication, as otherwise we can't trust Apple communications anymore...
Apple customers shouldn't need to guess, are the communications genuine or not, there are good practices that must be adopted by such a huge company.  

outofworksch

We both received this email yesterday and reported as spam to Apple.  

debitcardmayhem

It’s from Apple 

Desmond_Hume

I left it sitting in my inbox for a few days then decided it wasn't worth finding out if it was real. So deleted it. 

It is an odd thing to be sent if real.