UKCPS Moorside alleged overstay.

timdiecast

Hello

  I got a NtK from UKCPS after overstaying in a retail park in Skegness. I've enacted Plan A to the site owner and retailers. I've also tried to appeal (blue template) as the RK to the PPC via the website on the back of the NtK but it doesn't work. There's no way to select 'reason' so it appears to have defaulted to 'my car has been nicked' and is asking for, amongst other things, my card details.

  Naturally, if I were a little old lady I'd be concerned that this is some kind of scam, especially since my first attempts to visit the appeals page resulted in 'this site is not secure' warnings.

   Am I expected to post my appeal to them like in the olden days, or is there someone I can complain to about the lack of a functioning online appeals process?

Thanks in advance.

Grizebeck

It will lose anyway 
Try again. It is a quirk with the zat park system

Car1980

I'm confused. How would the company remain in business if it ripped up an invoice every time the recipient "appealed" it?

Coupon-mad

Car1980 said:

I'm confused. How would the company remain in business if it ripped up an invoice every time the recipient "appealed" it?

Who cares? It's nasty old ex-clampers UKCPS and the sooner the worst operators go out of business the better, IMHO.

timdiecast

Plan A didn't work, Aldi were the most helpful but I couldn't provide a receipt. All the other shops fobbed me off with a 'it's not our car park'. 

   Anyway, I received a few letters from Trace Debt Recovery in March and a few from Moorside Legal culminating in a 'respond within 30 days' Letter of Claim in mid May.

  I've not heard anything since.

Coupon-mad

timdiecast said:

Plan A didn't work, Aldi were the most helpful but I couldn't provide a receipt. All the other shops fobbed me off with a 'it's not our car park'. 

   Anyway, I received a few letters from Trace Debt Recovery in March and a few from Moorside Legal culminating in a 'respond within 30 days' Letter of Claim in mid May.

  I've not heard anything since.

But plan A in a mixed store retail park isn't asking the retailers.

It's complaining to the retail park agents whose name either appears at the entrance on a post/sign (NOT THE PARKING FIRM'S SIGN) or can be found when googling the place.

timdiecast

Coupon-mad said:

timdiecast said:

Plan A didn't work, Aldi were the most helpful but I couldn't provide a receipt. All the other shops fobbed me off with a 'it's not our car park'. 

   Anyway, I received a few letters from Trace Debt Recovery in March and a few from Moorside Legal culminating in a 'respond within 30 days' Letter of Claim in mid May.

  I've not heard anything since.

But plan A in a mixed store retail park isn't asking the retailers.

It's complaining to the retail park agents whose name either appears at the entrance on a post/sign (NOT THE PARKING FIRM'S SIGN) or can be found when googling the place.

I thought it was worth a try, and it lets the retailers know about my displeasure. I also phoned and emailed the retail park owners* but there has been no answer. My next plan is to write to their office as well as the director's of the said company.

  Thanks again for all your hard work.

*Update- One of the directors got back to me saying they sold it shortly after building it. It's now owned by a local council, whose Chief Executive I've emailed. There's no signage showing the owners/operators/agents on the site. 

  

timdiecast

After not hearing anything for over a year. I received an email from Moorcrofts saying that the PCN debt had been passed to them, (it's been with them for 16 months) with a reference number not used before. It has a link to pay and says I will receive full details in a letter.

Obviously I won't be taking up their offer to pay.

Coupon-mad

Moorside Legal not Moorcrofts!

The ref is simply their ref, nothing odd there.

timdiecast

Thanks. This is the first time I've got an email off them so I was a bit suspicious that it had no information about the "fine".

timdiecast

The site is now owned by Newham Council. I emailed the Chief Executive who logged a complaint, and then I received the following from the complaints department. It seems that they don't know who they are employing to look after their site.

Dear Mr. ——,

Thank you for reaching out with your concerns regarding the parking charge notice issued at Quora Retail Park.

Your case passed to the Complaints Team for review, however, as the site is managed independently despite being purchased by Newham Council, we are unable to raise this matter as a formal Stage 1 complaint on your behalf.

To address your concerns, you would need to first escalate the issue through the appeals process provided by the parking management company at *https://appeals.retailparkuk.co.uk/.

If you remain dissatisfied after that, you may then contact the managing agents directly via **https://quoradevelopments.com/skegness/.

I hope this information helps you in resolving the matter.

Sincerely,

Corporate Complaints

*I've got no idea who these lot are. I've always understood that UKCPS are the parking management company.

**One of the MDs of Quora (the site's builder) have confirmed the site is no longer anything to do with them.

Has anyone any suggestions on a reply? I was hoping to cause them so much effort it would be less hassle for them to cancel the charge.

Thanks in advance.