Nectar to Avios manual conversion failing

simonsmithsays

My question is based on the following:

The manual conversion for points to Avios is still failing for me - this is after a day of trying and exhausting Nectar colleagues, by chat, this morning.

I do this manual conversion probably twice a month without issues normally.

AFTER the stage when I have successfully used the SMS code to login into my Avios account you then select the amount of points to transfer.

At this stage (the Nectar confirmation stage) you are supposed to be sent another SMS code to confirm. However without even entering a code the error message ‘The code provided was invalid’ is displayed.

The last few digits of the telephone number (which the sms is to be sent to) is nonsense and doesn't contain any numeric characters at all.

I'd expect the last few digits of my telephone number to be shown on the screenshot and not ‘%1$s’.

Hence the SMS code never arrives to a phone I've had for years and used for multiple Nectar to Avios transfers and instead errors without entering any code!

Is anyone else experiencing this issue? (I get the same issue if I try to set up auto conversion)

Mark_d

Looks like an issue on your phone.  Perhaps try clearing the cache of the app..  Maybe it's worth checking you are using the latest versions of the apps.

simonsmithsays

Mark_d said:

Looks like an issue on your phone.  Perhaps try clearing the cache of the app..  Maybe it's worth checking you are using the latest versions of the apps.

Appreciate the response.

I've already deleted and reinstated the App and it's the same result 

Mark_d

I'm not sure whether deleting and reinstalling the app clears out all the cache.  If you haven't tried clearing all cache and data for the app then it's worth trying.  If this doesn't work then the next step would be to do a factory reset of the phone...which would be much more inconvenient.

hello_there_555

Hey - I'm receiving an identical glitch - the same is happening across both my mobile and laptop so its not a cache issue.

Spoken to nectar support and they supposedly reset it and sent me a 'dummy' code but when i tried to then convert the same thing happened - its been like this for a few days now.

If you figure it out let me know! 

simonsmithsays

hello_there_555 said:

Hey - I'm receiving an identical glitch - the same is happening across both my mobile and laptop so its not a cache issue.

Spoken to nectar support and they supposedly reset it and sent me a 'dummy' code but when i tried to then convert the same thing happened - its been like this for a few days now.

If you figure it out let me know! 

In the end I used a laptop and was successful.

In parrellel I raised a case with Nectar and they resolved it on my mobile too.

Good luck