Paid c£500 to Currys and goods given to someone else, Currys refusing to help

WorkHealth

Thanks - interesting about the non existent checks, that's also a possibility though every time we have been to this store have asked for a few details but all are available to internal staff and on the e-mail so not very high security but no issues before and no issues elsewhere. 

Thanks - would love to see the CCTV. I really want to know what happened. 

WorkHealth

And finally have a resolution. Currys have reviewed the CCTV and found that a customer who they have the details of went into Currys to collect an identical coffee machine to one I had ordered, they had paid for the same but were given my coffee machine in error. Later that day and again on CCTV they go back to Currys and collect the coffee machine they paid for but don't return mine. 

Currys are refunding me and said they will give me £50 extra. I have informed the police, doubt they will do anything, but its all on CCTV and Currys have their details. And its been a month when they could have returned the machine. I ordered a different machine from elsewhere and it has arrived fine. Thanks for everyone's help. Still to receive the money but think it will be fine now. 

born_again

WorkHealth said:

And finally have a resolution. Currys have reviewed the CCTV and found that a customer who they have the details of went into Currys to collect an identical coffee machine to one I had ordered, they had paid for the same but were given my coffee machine in error. Later that day and again on CCTV they go back to Currys and collect the coffee machine they paid for but don't return mine. 

Currys are refunding me and said they will give me £50 extra. I have informed the police, doubt they will do anything, but its all on CCTV and Currys have their details. And its been a month when they could have returned the machine. I ordered a different machine from elsewhere and it has arrived fine. Thanks for everyone's help. Still to receive the money but think it will be fine now. 

That would be for currys to do. As they have suffered the loss.

Clearly whoever picked yours up, knew what they were doing, given they went back for theirs. Currys will have their details, so may chase via other means.

WorkHealth

Yes its up to Currys now but I had a crime reference number from before when it was us expecting the loss so sent an update through.