Santander banking app Magic Link

suecoo66

Both me and my husband have changed phones and can't get the Santander app to function because their magic link system doesn't appear to work. He's on Gmail & I use Hotmail and neither work. I've had to keep my old phone just to use the banking app. It's annoying if you are shopping online and need to verify something via the app. 
I've raised the issue on chat, spoke to the digital team who were meant to escalate it to tech support and not heard back from them. Tried chat again and told to call digital team again. I also tried the old fashioned going to the bank and was fobbed off that if must be my settings. I'm paying £5 mth for an account that's not functioning for me so thinking of leaving after many years. Been with them since I'd was Abbey National.
Has anyone else had this issue? 

glennevis

I installed the Santander app on my new phone recently. Like you I still had my old phone (both android). Process seemed logical:

Opened the app on the old phone then installed the app on the new phone. I opened it and entered credentials and was warned that I couldn't have it running on two phones. I seem to recall the app simply asked me if I wanted to use the new phone and as soon as I confirmed that, the app stopped working on the old phone. At which point I uninstalled the app on the old phone.

Rob5342

I installed it on a new phone recently and there was no mention of a magic link. I just put in my user id, security number, they sent a text message that the app picked up automatically and that was it.