Three overcharging

missile

I signed up for Three mobile via SIM Only Deals: Compare our best in December 2024 - Uswitch when it was £6 per month for 40GB unlimited.

Now it is £8.00/ month plus an additional set up fee i.e. £9.93, I feel cheated

missile

Wasted an hour on their help line. Agent says deals are always changing and he cannot back date

_Dolly_Rocker_

When did you sign up and when did it change? 

I'm sure they do increase their prices every April.

flaneurs_lobster

If you don't like the deal then you can cancel within 14 days of signing up. If you've moved your mobile number to them then that makes it more complicated.

missile

_Dolly_Rocker_ said:

When did you sign up and when did it change? 

I'm sure they do increase their prices every April.

19th November. I was not aware of price increase until I received my first bill today. Fortunately I am within 14 day cancellation period.

missile

Joined 19th November. I was not aware of price increase until I received my first bill today. Fortunately I am within 14 day cancellation period. Cancelled Three and signed new contract with Talkmobile 40GB for £5.99 / month. Hopefully not jumping from frying pan into the fire

missile

Three overcharged me on my first bill. On chat they told me zero charge for cancelation within 14 days, then sent me a confirmation stating I would be charged. Chat said this was a mistake, I would not be charged cancellation fee. I wait to see. Just received a bill with cancellation charge. I have cancelled my direct debit and registered a complaint.

missile

I am pleased to confirm Three have responded to my complaint >

From: customer_complaints <customer_complaints@contact.three.co.uk>
Sent: 30 December 2024 08:59
To: XXX
Subject: Re: New complaints form submission XXX

 

Reference Number:XXX

Dear Robert,

Thank you for your email.

We understand your concern regarding the bill.

Robert, we can confirm that the Early Termination Fee has been waived. We can confirm that you do not have to pay £84.22.

If you’re happy to accept the above as full and final resolution to your complaint, please confirm by reply to this email. If we don’t hear from you within 28 days, we’ll take no further action.  

You can find out more about our complaints procedure in our Customer Complaints Code.

https://www.three.co.uk/terms-conditions/code-of-practice/customer-complaints-code 
Kind Regards,

XXX
Customer Relations Team
Three UK