Returning a vehicle within 30 days Please help!!

Benjamin_thewhippet77

Hi there, we purchased a used car via distance selling for my disabled son just over a week ago. The vehicle has developed a serious mechanical fault. We have written to the dealer advising that we wish to reject the vehicle under the 30-day rule (we also included a copy of an independent report we had done on the vehicle). My question is that the dealer is stalling, and we believe he is trying to push us out of the 30-day return window What are our rights if he does succeed in not assisting us? .  Sorry I hope this makes sense I am so tearful about this because of my son who was so excited about getting the car.

born_again

Once you raise the issue the clock stops. So any delay makes no difference.

Was the car delivered to you, or did you pick it up?

Benjamin_thewhippet77

Thank you so much for your reply it was delivered.  We do not live close to our son and the dealer was over 150 miles from him 

sheslookinhot

Read the CRA 2015, and appraises the dealer of the relevant section. They may by playing with your “ignorance”. Not saying you have any.

Sending him the CRA applicable section will let him know you are deadly serious. Did yo have the letter signed for ?

Jenni_D

How did you pay?

Benjamin_thewhippet77

Paid by bank transfer x

Benjamin_thewhippet77

Jenni_D said:

How did you pay?

By bank transfer

Benjamin_thewhippet77

sheslookinhot said:

Read the CRA 2015, and appraises the dealer of the relevant section. They may by playing with your “ignorance”. Not saying you have any.

Sending him the CRA applicable section will let him know you are deadly serious. Did yo have the letter signed for ?

Thank you. Yes it was signed for 

Jenni_D

Benjamin_thewhippet77 said:

Jenni_D said:

How did you pay?

By bank transfer

All of it? None of it (e.g. deposit) was by credit card?

If it was all by bank transfer then you're pretty much on your own in your battle with the seller ... if you'd paid even a small part by credit card you'd have had Section 75 protection for the whole amount, so would have been able to get the credit card provider involved.

It might be worth looking up this company (and the main director names) on Companies House to see how long-standing the company is, and whether these directors have a history of folding companies and starting again. That might help tell you how much of a battle you're in for, and your chances of recovery even if/when you win.

https://find-and-update.company-information.service.gov.uk/