broken chair

larouts

new to this so here goes
at the end of august I bought a new fishing chair from angling direct instore. it was fine until three weeks ago I was setting up for a days fishing when for no apparent reason the welds holding the 2 front legs on gave way. cheesed off I took it back to the store that day and was told they can't replace it as I have had it more than 30 days. but would get in touch with the manufacture korum and let them decide wether to replace or refund. and that that could take 8 weeks. 3 weeks in not heard anything. what are my rights cheers.

eskbanker

You have consumer rights against the retailer, despite their attempts to palm you off onto the manufacturer - faults exhibited by goods within the first six months are assumed to have been present at the time of sale, so the retailer is liable to repair, replace or refund, under the provisions of the Consumer Rights Act:

https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met

DullGreyGuy

Sounds like the retailer is dealing with it but is deferring to the manufacturer themselves (rather than telling the OP to go to the manufacturer). In principle there is nothing wrong with that.

So the question really turns to the timescales; the law states:

the trader must do so within a reasonable time and without significant inconvenience to the consumer

"Up to 8 weeks" doesn't sound very reasonable to me but in principle 2 weeks is reasonable (appreciate this has been exceeded already) but would fall within the definition. Unfortunately this is just a gut reaction and it would take a decent amount of research into case law on what "reasonable time" is being interpreted as and similarly "significant inconvenience". 

Ultimately I'd be reminding them of their obligations under the Consumer Rights Act Section 23(2)(a) (as above) and ask that they get a wiggle on.