Charged for using PAC code within 14 day cool off period

Superrob5

But why can't the PAC code request serve as a cancellation of contract notice if thats what it does? I would expect it would be as simple as Three seeing the contract is only 3 days old, then it's been cancelled by default when the PAC was used. End of. 

I appreciate the responses here. But it's all speculation so no need for further comment.

I'll post the outcome as soon as I can for future reference 

eDicky

The request for a PAC cannot serve as notice of cancellation because it may never be used during its 30-day validity. Only when it's used for a number port is the original service terminated. But that's not the same as a customer's cancellation of contract within the 'cooling off' period - I think your not waiting for that to be fully processed has caused the issue.

TheSpectator

Superrob5 said:

But why can't the PAC code request serve as a cancellation of contract notice if thats what it does? I would expect it would be as simple as Three seeing the contract is only 3 days old, then it's been cancelled by default when the PAC was used. End of. 

I appreciate the responses here. But it's all speculation so no need for further comment.

I'll post the outcome as soon as I can for future reference 

Because you have went about cancelling the contract under the 14 day cooling off period totally the wrong way. You cancel the contract with whichever 3rd party you bought it through. They should take care of the rest through the network provider. You jumped the gun requesting a PAC code. What what happen with your ported number I'm not sure.

tinker411

Superrob5 said:

When I signed up with Affordable Mobiles I transfered my number from my last provider. It's a number I've had for years. I'm still totally perplexed as to how a company can charge £460 for termination of a contract after 3 days of signing up, regardless of whether the termination came from my PAC Code request or Affordable Mobiles. Isn't the end result the same for them? From Thee's perspective it a cancellation within 14 days. How on earth can thrh justify £460? 

I'll hold out hope that Three waiver the fee with the understanding it's an honest mistake 

I know the thread has moved on since my last post but I will answer the questions posted for reference:

You're right, the end result is ultimately the same, however the process is not.

If you'd done it all via Affordable Mobiles then it would have gone through as a 14 day return, you'd have your number back, and you'd have been charged £0. As you cancelled via Three by using a PAC, while you got your number back quickly, it went through as cancelling a 2 year contract 3 days after signing up which is where the £460 came from (early termination charge for 2 years service minus early payment discount).

Best of luck with Three, you're probably not the first person to have done this and you probably won't be the last either. Anything they do will likely be a goodwill gesture though, so be ready for them to mention the g word.

Superrob5

Three has agreed to cancel the contract within the 14 day cool off period. No charges to pay whatsoever. 

missile

Great news. I hope I am as fortunate. Three overcharged me on my first bill. On chat they told me zero charge for cancelation within 14 days, then sent me a confirmation stating I would be charged. Chat said this was a mistake, I would not be charged cancellation fee. I wait to see.

missile

Just received a bill with cancellation charge. I have cancelled my direct debit and registered a complaint.