EE Cancelling our pre-2016 Contract

derdle

We've benefitted from free EU roaming for quite a few years now because our contracts have rolled over since before Brexit. EE is cancelling this as of 17 December 2024.
Are they allowed to do this?

mjm3346

Very likely yes (possibly with a months notice)

eDicky

Find an alternative network plan that suits you, but don't sign up yet, then request your PAC from EE. When they call to try and retain you by offering a discounted tariff similar to the alternative you found, specify that you want free EU roaming included.

Last time I did this in May, as an example, the cheapest they could offer was 12GB for £6, 12mth contract, EU roaming included.

simax

derdle said:

We've benefitted from free EU roaming for quite a few years now because our contracts have rolled over since before Brexit. EE is cancelling this as of 17 December 2024.
Are they allowed to do this?

Basically if you’re out of your minimum term, they can pretty much do what they want with 30 days notice… however as others have said, find a deal from another network and then ask EE for a PAC and see if they’ll match the deal.

nyermen

eDicky said:

Find an alternative network plan that suits you, but don't sign up yet, then request your PAC from EE. When they call to try and retain you by offering a discounted tariff similar to the alternative you found, specify that you want free EU roaming included.

Last time I did this in May, as an example, the cheapest they could offer was 12GB for £6, 12mth contract, EU roaming included.

Seconding this, I got a very similar deal 18 months ago or so.  I pay £9.xx (after the last price increase) but get more data, and the EU roaming as well.

400ixl

No company is going to want to have to keep old products alive indefinitely as it is additional cost to them.

Not uncommon for them the remove them, usually they offer to roll people onto the closest matching ongoing product rather than just leave the customer with no service.