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Chase rejecting refunds

Slinky · 2024-11-25 10:55:18

Has anybody else had Chase rejecting refunds to their account? I had to cancel train tickets booked on TicketySplit and rebook. I was given partial refunds on the cancelled tickets, but the first time that TS tried to credit them back to my card Chase rejected them. They appeared in my account a couple of days later. OH…

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Slinky Posts: 11,021 Forumite

26 November 2024 at 3:54PM

I have raised this with Chase, and they have said that the merchant's acquirer (STRIPE) is processing refunds incorrectly and that they have raised this issue with them. When STRIPE processed them correctly they have been accepted.

Make £2025 in 2025
Prolific £229.82, Octopoints £4.27, Topcashback £290.85, Tesco Clubcard challenges £60, Misc Sales £321, Airtime £10.
Total £915.94/£2025 45.2%

Make £2024 in 2024
Prolific £907.37, Chase Intt £59.97, Chase roundup int £3.55, Chase CB £122.88, Roadkill £1.30, Octopus referral reward £50, Octopoints £70.46, Topcashback £112.03, Shopmium referral £3, Iceland bonus £4, Ipsos survey £20, Misc Sales £55.44
Total £1410/£2024 70%

Make £2023 in 2023 Total: £2606.33/£2023 128.8%

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Chase rejecting refunds

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