Chase rejecting refunds

Slinky

Has anybody else had Chase rejecting refunds to their account? 

I had to cancel train tickets booked on TicketySplit and rebook. I was given partial refunds on the cancelled tickets, but the first time that TS tried to credit them back to my card Chase rejected them. They appeared in my account a couple of days later.  OH has also had this happen. Why would they reject credits?

 I've had to cancel tickets booked on Chase debit cards before and they've not rejected the credit in the past.  Seems very odd.

Nasqueron

What did Chase say when you asked them about this problem?

Slinky

I haven't asked

Nasqueron

Slinky said:

I haven't asked

Then that is your answer

Slinky

I was asking if anybody else had experienced this?

wiseonesomeofthetime

It's @Nasqueron normal response to a question in here.

Tbh, I wonder the same, when I see similar enquiries/issues, but just don't post the question 🤷‍♂️ After all, another's experience won't resolve your personal issue.

In answer to your actual question though, yes. I had that issue a few months after Chase launched in the UK.

I did ask Chase about it, however, I won't pretend to remember their response, only that I had to arrange with the train company for the refund to be sent to Monzo instead. 

Haven't had the same occur again as, on the occasion I did need a refund this year, Chase wasn't the card used.

surreysaver

I wonder if it's because Chase does all this virtual card nonsense, so the number they're trying to refund to is different to the real number 

Slinky

surreysaver said:

I wonder if it's because Chase does all this virtual card nonsense, so the number they're trying to refund to is different to the real number 

Unlikely I would have thought as I'm seeing the credit coming onto the account, but being struck through as rejected. Then appears as an accepted credit a couple of days later. If there was a discrepancy in the card details, surely I wouldn't see it on my account?

Nasqueron

wiseonesomeofthetime said:

It's @Nasqueron normal response to a question in here.

Tbh, I wonder the same, when I see similar enquiries/issues, but just don't post the question 🤷‍♂️ After all, another's experience won't resolve your personal issue.

In answer to your actual question though, yes. I had that issue a few months after Chase launched in the UK.

I did ask Chase about it, however, I won't pretend to remember their response, only that I had to arrange with the train company for the refund to be sent to Monzo instead. 

Haven't had the same occur again as, on the occasion I did need a refund this year, Chase wasn't the card used.

It's not a standard or normal response thank you, it's the only response to this specific sort of question. A bank is rejecting a refund and then processing it, they are the only ones who can answer this. I don't understand why people come on a forum and ask random people on the internet when no-one here can give an answer as none of us work for a bank and/or have access to that client's account and could discuss private information on a public site.

The only people who can answer this are Chase, any other approach is a pointless waste of time as it will not resolve the issue even if someone had a seemingly identical situation as their circumstances will be different.

Q:Chase are rejecting my refunds, I don't know why?
A: Ask Chase why they are rejecting your refunds.

p.s. I have alerts turned off so rudely @ people doesn't work.

born_again

Refunds for card payments do not go for authorization.
So it would be strange for them to reject them, as the 1st they know is when it hits your account. 

surreysaver

Nasqueron said:

wiseonesomeofthetime said:

It's @Nasqueron normal response to a question in here.

Tbh, I wonder the same, when I see similar enquiries/issues, but just don't post the question 🤷‍♂️ After all, another's experience won't resolve your personal issue.

In answer to your actual question though, yes. I had that issue a few months after Chase launched in the UK.

I did ask Chase about it, however, I won't pretend to remember their response, only that I had to arrange with the train company for the refund to be sent to Monzo instead. 

Haven't had the same occur again as, on the occasion I did need a refund this year, Chase wasn't the card used.

It's not a standard or normal response thank you, it's the only response to this specific sort of question. A bank is rejecting a refund and then processing it, they are the only ones who can answer this. I don't understand why people come on a forum and ask random people on the internet when no-one here can give an answer as none of us work for a bank and/or have access to that client's account and could discuss private information on a public site.

The only people who can answer this are Chase, any other approach is a pointless waste of time as it will not resolve the issue even if someone had a seemingly identical situation as their circumstances will be different.

Q:Chase are rejecting my refunds, I don't know why?
A: Ask Chase why they are rejecting your refunds.

p.s. I have alerts turned off so rudely @ people doesn't work.

I've said this before, but its pot luck you get someone who knows what they're talking about if you contact the bank. On here you get people with previous experience of the same issue, or can offer sensible suggestions