I can't get broadband but next door can

iniltous

A  tree in an underground box ‘  ? , not sure who told you this but I suspect they were taking the mick , also I’m not sure what this nonsense has to do with the  problem of the FTTC cabinet apparently at capacity and instead of Onestream offering ADSL ,( which may or may not be an acceptable solution for the OP ) they are simply after the OP paying early termination charges.
BT have nothing to do with the access network, Openreach are responsible for that , they are not interchangeable terms

330d

richgm said:

If this isn't the right place to ask this, then I apologise.

My problem is exactly what the tittle said. I'm moving into a new property this week and OneStream want to charge me £286 early termination fee because they can't supply broadband to the new address (Not a new build). Neither can BT, EE, Vodafone or anyone else who use the Openreach system. But ALL of them say that they can supply the houses either side of me. If I check on the Openreach Web site then they show I can have Fiber to the Box Broadband. OneStream won't raise the issue and just tell me I have pay the £286. I can't contact Openreach directly and nobody else is interested unless I sign with them first. I cant ask anyone who lives there as the house is vacant, so I seem to be stuck.

Does anyone know how the *beep* I get this sorted?

I had this exact same problem when we moved into our house a few years ago. I was told the cabinet was full.

All the compare websites said no fibre broadband to my house but my neighbours had the option.

I then ignored the comparison sites and went direct to every internet provider website and checked again. They all said no except SSE and Shell Energy who said I could get fibre. It was very strange.

In the end I placed an order with Shell and it all went through fine. Open reach came out a few weeks later and did the installation and has been working fine ever since.

I read somewhere that the slots in the cabinet are allocated to certain ISP's. I'm not sure if this is true though.

Anyway I have stayed with Shell (now Talk talk) ever since as I don't want to cause any issues with slots again.

iniltous

Slots in a cabinet are not pre allocated to ISP’s that would be ridiculous, and how could that even work , give 20 to BT , Sky and TT , if they all are in use they have to turn customers away but other ISP’s ( that you may never have heard of  ) also have 20 ports and can offer service, but because no one knows they exist the ports never get used , and who decides which ISPs get ports ,  there are hundreds of ISPs they all can’t be allocated ports , it’s not and has never been the case of pre allocation, all slots are available equally to every provider, they use a common ordering system, so if the cabinet is full , it’s full for every provider, if there are spare ports , every provider has an equal shot at using the spare slots .

330d

iniltous said:

Slots in a cabinet are not pre allocated to ISP’s that would be ridiculous, and how could that even work , give 20 to BT , Sky and TT , if they all are in use they have to turn customers away but other ISP’s ( that you may never have heard of  ) also have 20 ports and can offer service, but because no one knows they exist the ports never get used , and who decides which ISPs get ports ,  there are hundreds of ISPs they all can’t be allocated ports , it’s not and has never been the case of pre allocation, all slots are available equally to every provider, they use a common ordering system, so if the cabinet is full , it’s full for every provider, if there are spare ports , every provider has an equal shot at using the spare slots .

Yes your probably right, I wasn't convinced they were allocated.

But in my case, only two provides offered me fibre when the rest only offered 12mb copper broadband.

400ixl

Shell were a white label of TalkTalk. If the Exchange was unbundled and TT had equipment in the exchange then there could have been capacity that was not usable by other ISP's.

Obviously without more knowledge, it may not have been the case.

iniltous

Some more unscrupulous providers ( it seems ) would take an order for FTTC ( so speeds over 24Mb ) even though the FTTC cab was ‘full’ ( and as stated it’s full for every ISP ) they would then provide the customer with ADSL from the exchange with the promise to upgrade as soon as possible once the cab had capacity, this arguably wasn’t too much of an issue if the customer was on ADSL anyway ( they aren’t disadvantaged speed wise just being in a new minimum term ) obviously if the were already on FTTC they basically were degraded to a slower speed , the local loop unbundling ( LLU ) is a red herring, although LLU providers do  have their own ‘broadband’ equipment it’s ADSL2+ so 24Mb absolute maximum ( so address next door to exchange ) typically 17Mb on average , so they can’t magic up a Openreach FTTC port if the cab is full and LLU kit doesn’t offer FTTC speeds