Eon.Next statements

mrsyardbroom

I seem to have endless trouble trying to get Eon.next to give me any statements. It took months for them to generate a statement earlier this year. I finally got a statement in September. When October came I had to ring up and ask for them to generate a statement. Now my November statement is due and I have had to contact them again for a statement..I tried to join their forum, but a message said I had to email them as there was a problem.  I thought customers with smart meters would get a statement every month automatically. Does anyone else have this problem? I really don't want to have to keep chasing them all the time.

Rodders53

Mine are all available on the web account page.  https://www.eonnext.com/dashboard/login

They always mail them to me as well.  Check spam filters / junk mail?

Swipe

Not getting a regular monthly bill is normally a symptom of there being something wrong with your account or meter readings.

mrsyardbroom

Rodders53 said:

Mine are all available on the web account page.  https://www.eonnext.com/dashboard/login

They always mail them to me as well.  Check spam filters / junk mail?

They are available only if they've generated the statement, and they only mail them if they've generated the statement. I have to contact them every time in order to get them to generate the statement on the website.

mrsyardbroom

Swipe said:

Not getting a regular monthly bill is normally a symptom of there being something wrong with your account or meter readings.

As soon as I ring them them up they apologise and generate the statement. Last month they said it was because the prices changed. I don't know what this month's excuse will be. The readings are on the website but not the statement.

matelodave

Rodders53 said:

Mine are all available on the web account page.  https://www.eonnext.com/dashboard/login

They always mail them to me as well.  Check spam filters / junk mail?

Same here,

One every month via E-mail as well as a reminder of what they'll be taking for my DD a couple of days before its taken.

They even produce extra ones in between if I give them an extra reading over and above the normal monthly auto billing from the smart meter 

molerat

Do they generate the account debits against the meter reads ?

Reed_Richards

I switched to an EV tariff with Eon Next last year.  It took them several months to generate the first statement and after that they came erratically and with no obvious pattern but eventually they settled down to producing a statement once a month.  So perhaps you need to give it time?

mrsyardbroom

molerat said:

Do they generate the account debits against the meter reads ?

No. They just read the meter and don't do anything else.

mrsyardbroom

Reed_Richards said:

I switched to an EV tariff with Eon Next last year.  It took them several months to generate the first statement and after that they came erratically and with no obvious pattern but eventually they settled down to producing a statement once a month.  So perhaps you need to give it time?

I want to know how much my electricity is costing. I have all electric heating.

Alnat1

I had a similar problem with Octopus earlier this year. The 3rd month I had to chase up I spoke to someone who said there was a glitch and asked if it was ok to change my statement date. They changed it from 20th to 22nd and it's been fine since. You could ring and ask for a different date and see if it helps.