Wwyd - irate with o2

ele_91

A summary of my predicament is:

Monday - placed an order for a new mobile with o2. Was told me order had been sent to their credit team for further check and they would reply within 24 hours.

Weds - still heard nothing so called o2. Was told they couldn’t get through to the credit team and to wait for an update.

Thurs - get a text saying I’ve been accepted and to log on to complete the order.

Ive logged on to complete the order and I can’t, it says my order has now expired and I need to start a new one with a new credit check.

I called o2 and was told it was because some mandatory information is missing (if it’s mandatory why let me complete the order)! The guy says I have to cancel and make a new order. He says he can do it for me but they can’t get close to the price I was quoted online (through uswitch). So I have to cancel and reorder.

The reordering will place a new search on my credit file, it warns me of this when I log on to make another order.

My old order is still there but it says ‘expired ’. 

I’m irate as it’s their process taking so long to get back to me that means it ‘expired’. Wwyd? Risk making a new order or take my business elsewhere?

Ive never had issues getting credit before. I’ve made a formal complaint and I’ll take it further.

Brie

I'd be going to a different company.

voluted

ele_91 said:

A summary of my predicament is:

Monday - placed an order for a new mobile with o2. Was told me order had been sent to their credit team for further check and they would reply within 24 hours.

Weds - still heard nothing so called o2. Was told they couldn’t get through to the credit team and to wait for an update.

Thurs - get a text saying I’ve been accepted and to log on to complete the order.

Ive logged on to complete the order and I can’t, it says my order has now expired and I need to start a new one with a new credit check.

I called o2 and was told it was because some mandatory information is missing (if it’s mandatory why let me complete the order)! The guy says I have to cancel and make a new order. He says he can do it for me but they can’t get close to the price I was quoted online (through uswitch). So I have to cancel and reorder.

The reordering will place a new search on my credit file, it warns me of this when I log on to make another order.

My old order is still there but it says ‘expired ’. 

I’m irate as it’s their process taking so long to get back to me that means it ‘expired’. Wwyd? Risk making a new order or take my business elsewhere?

Ive never had issues getting credit before. I’ve made a formal complaint and I’ll take it further.

Two searches won't make the blindest bit of difference.

Whether you choose to go elsewhere would be a matter of whether you feel you can trust them in future or not.

sourcrates

Just take your business elsewhere, its the simplest thing to do, can`t see what harm two searches will do to be honest??

MattMattMattUK

ele_91 said:

A summary of my predicament is:

Monday - placed an order for a new mobile with o2. Was told me order had been sent to their credit team for further check and they would reply within 24 hours.

Weds - still heard nothing so called o2. Was told they couldn’t get through to the credit team and to wait for an update.

Thurs - get a text saying I’ve been accepted and to log on to complete the order.

Ive logged on to complete the order and I can’t, it says my order has now expired and I need to start a new one with a new credit check.

I called o2 and was told it was because some mandatory information is missing (if it’s mandatory why let me complete the order)! The guy says I have to cancel and make a new order. He says he can do it for me but they can’t get close to the price I was quoted online (through uswitch). So I have to cancel and reorder.

The reordering will place a new search on my credit file, it warns me of this when I log on to make another order.

My old order is still there but it says ‘expired ’. 

I’m irate as it’s their process taking so long to get back to me that means it ‘expired’. Wwyd? Risk making a new order or take my business elsewhere?

Ive never had issues getting credit before. I’ve made a formal complaint and I’ll take it further.

There is no point in winding yourself up about this, getting "irate" is pointless. Either reapply either them, or go elsewhere, a second search will not matter.

steven141

You are better off going elsewhere. O2’s customer service is awful. Try looking around at other networks. 

Nasqueron

As an aside - you used a third party to refer you, is it possible uSwitch didn't pass all the data on correctly and missed some bits?

jackjones01

Have you check they have actually credit checked you. I’ve gone with 02 recently and don’t see any evidence of a credit checked. They just appear to have done a soft search.