Car Insurance Validation department.

Jogon_2

He is currently a Manager of a large insurers right now, his experience is live and valid to this date, his one overriding comment was in all of his time and that included up to today he has never had a customer asked for a copy of their wage slip outside of their claim and where no credit is being asked for (payment), it’s not unusual to him, it’s unheard of.

The other questions they asked he kind of understands although he did state it’s quite rare these days as most insurers have the ability to pick up the information when the quote is being given, licence/validity, points/address / vehicle ownership all of which are factored into the quote post the application.

Only other comment was the time period in which to produce the information of 5 days is altogether unreasonable

cw8825

I agree 5 days seems unreasonable but all they are asking for is usually fairly easy to get. 

It does seem you have already made your mind up and that’s entirely your perogative

What they are asking for is to confirm the details of the policy. 

No insurer has access to your licence/vehicle ownership details
the details factored into the quote is based off the information you provide. 

Having worked in a broker fairly recently none of what they are after is that unusual. 

Maybe not always a payslip but some confirmation of the employment could be requested 

DullGreyGuy

Jogon_2 said:

The other questions they asked he kind of understands although he did state it’s quite rare these days as most insurers have the ability to pick up the information when the quote is being given, licence/validity, points/address / vehicle ownership all of which are factored into the quote post the application.

Only other comment was the time period in which to produce the information of 5 days is altogether unreasonable

But this isn't a Direct Line with millions of customers, this is a small MGA thats not even licensed themselves but are a representative of a firm that helps small companies get started by doing all the complex back end stuff for them and having oversight. The capacity provider behind them are in Malta and state themselves that they dont retain risk and their role is to support such startup companies. 

So yes, DL will be paying to have a DVLA link to check licences and have developed that process into the system. Small startup isn't likely to. Even some medium sized brokers rely on customer provided evidence -v- paying for software development and licences. 

As of their last filed accounts, they have 55,000 live policies, took £16m of sales (3x last year), it cost them £12m to make those sales, £11m in administration expenses and so £8.5m loss before tax. Whilst you would expect to make losses when launching and trying to grow the book it does make you consider cost benefit analysis when someone in Ops suggests you should pay £2m for a new IT system that interfaces with the DVLA. 

Jogon_2

It’s not my policy or I’d have cancelled it already, but my child is understandably hesitate, the only thing
that may sway them is they have since run other quotes which have come in considerably cheaper to the
point where any cancellaton / admin fee from Ticker would be recouped with the new policy drop

For now,  my child has asked for:

A little longer to be able to get together what they want, not least because I can’t find my licence
and because their employers ( part time zero hours casual..very part time) are little slow
in coming forward and won’t do anything quick when it comes to paperwork re confirming my

child working for them, they have hundreds of employees, many of which are on contracts/full time
and as such my childs almost non existent hours are low priority, nonetheless the ability to produce
what they want isn’t the issue.   

They have asked for more time and also as to why they’re being asked for the details, Ticker want
transparency and if there is something going on with my childs account, ID theft/false claims or
whatever then they obviously need to be made aware. 

Jogon_2

DullGreyGuy said:

Jogon_2 said:

The other questions they asked he kind of understands although he did state it’s quite rare these days as most insurers have the ability to pick up the information when the quote is being given, licence/validity, points/address / vehicle ownership all of which are factored into the quote post the application.

Only other comment was the time period in which to produce the information of 5 days is altogether unreasonable

But this isn't a Direct Line with millions of customers, this is a small MGA thats not even licensed themselves but are a representative of a firm that helps small companies get started by doing all the complex back end stuff for them and having oversight. The capacity provider behind them are in Malta and state themselves that they dont retain risk and their role is to support such startup companies. 

So yes, DL will be paying to have a DVLA link to check licences and have developed that process into the system. Small startup isn't likely to. Even some medium sized brokers rely on customer provided evidence -v- paying for software development and licences. 

As of their last filed accounts, they have 55,000 live policies, took £16m of sales (3x last year), it cost them £12m to make those sales, £11m in administration expenses and so £8.5m loss before tax. Whilst you would expect to make losses when launching and trying to grow the book it does make you consider cost benefit analysis when someone in Ops suggests you should pay £2m for a new IT system that interfaces with the DVLA. 

Thank you, thats both interesting/helpful and does kind of answer as to why they want what they do, they don’t want to pay for the IT system but instead pass the onus on to the customer …In some respects given their size and how they operate is it a good idea to furnish them with some much personal data in the first place.  

Further to that and maybe i’m just looking for problems, but if they don’t interface to the dvla but still want all the details, where are they stored?  who has access to the details?  payslip/full driving licence on a manual system as opposed to the likes of dvla where the license is no doubt checked/stored on a hidden database without a human even setting eyes on it, but Ticker want it all in an email to however.

Your input is very much appreciated.

DullGreyGuy

Jogon_2 said:

DullGreyGuy said:

Jogon_2 said:

The other questions they asked he kind of understands although he did state it’s quite rare these days as most insurers have the ability to pick up the information when the quote is being given, licence/validity, points/address / vehicle ownership all of which are factored into the quote post the application.

Only other comment was the time period in which to produce the information of 5 days is altogether unreasonable

But this isn't a Direct Line with millions of customers, this is a small MGA thats not even licensed themselves but are a representative of a firm that helps small companies get started by doing all the complex back end stuff for them and having oversight. The capacity provider behind them are in Malta and state themselves that they dont retain risk and their role is to support such startup companies. 

So yes, DL will be paying to have a DVLA link to check licences and have developed that process into the system. Small startup isn't likely to. Even some medium sized brokers rely on customer provided evidence -v- paying for software development and licences. 

As of their last filed accounts, they have 55,000 live policies, took £16m of sales (3x last year), it cost them £12m to make those sales, £11m in administration expenses and so £8.5m loss before tax. Whilst you would expect to make losses when launching and trying to grow the book it does make you consider cost benefit analysis when someone in Ops suggests you should pay £2m for a new IT system that interfaces with the DVLA. 

Thank you, thats both interesting/helpful and does kind of answer as to why they want what they do, they don’t want to pay for the IT system but instead pass the onus on to the customer …In some respects given their size and how they operate is it a good idea to furnish them with some much personal data in the first place.  

Further to that and maybe i’m just looking for problems, but if they don’t interface to the dvla but still want all the details, where are they stored?  who has access to the details?  payslip/full driving licence on a manual system as opposed to the likes of dvla where the license is no doubt checked/stored on a hidden database without a human even setting eyes on it, but Ticker want it all in an email to however.

Your input is very much appreciated.

There is a reasonable prospect that the company they are working with is providing their IT in which case they are an ISO27001 accredited company which is the highest standard of data security. Even if they are using their own IT the oversight will include attestations and testing of the security. 

If we look at the bottom feeding brokers, they ask everyone to provide most the information your child has been asked to provide. If you were cynical then you'd argue that with those guys they get a decent revenue stream from the guesstimate answers people give, then attest to it being accurate and then proved inaccurate so a admin fee and additional premium gets added. If those guys checked with the DVLA not only would they have to pay for the checks but they'd lose the revenue from the errors. I won't comment on my own level of cynicism but have no direct experience with the brokers in question (professional or personal)

Jogon_2

DullGreyGuy said:

Jogon_2 said:

DullGreyGuy said:

Jogon_2 said:

The other questions they asked he kind of understands although he did state it’s quite rare these days as most insurers have the ability to pick up the information when the quote is being given, licence/validity, points/address / vehicle ownership all of which are factored into the quote post the application.

Only other comment was the time period in which to produce the information of 5 days is altogether unreasonable

But this isn't a Direct Line with millions of customers, this is a small MGA thats not even licensed themselves but are a representative of a firm that helps small companies get started by doing all the complex back end stuff for them and having oversight. The capacity provider behind them are in Malta and state themselves that they dont retain risk and their role is to support such startup companies. 

So yes, DL will be paying to have a DVLA link to check licences and have developed that process into the system. Small startup isn't likely to. Even some medium sized brokers rely on customer provided evidence -v- paying for software development and licences. 

As of their last filed accounts, they have 55,000 live policies, took £16m of sales (3x last year), it cost them £12m to make those sales, £11m in administration expenses and so £8.5m loss before tax. Whilst you would expect to make losses when launching and trying to grow the book it does make you consider cost benefit analysis when someone in Ops suggests you should pay £2m for a new IT system that interfaces with the DVLA. 

Thank you, thats both interesting/helpful and does kind of answer as to why they want what they do, they don’t want to pay for the IT system but instead pass the onus on to the customer …In some respects given their size and how they operate is it a good idea to furnish them with some much personal data in the first place.  

Further to that and maybe i’m just looking for problems, but if they don’t interface to the dvla but still want all the details, where are they stored?  who has access to the details?  payslip/full driving licence on a manual system as opposed to the likes of dvla where the license is no doubt checked/stored on a hidden database without a human even setting eyes on it, but Ticker want it all in an email to however.

Your input is very much appreciated.

There is a reasonable prospect that the company they are working with is providing their IT in which case they are an ISO27001 accredited company which is the highest standard of data security. Even if they are using their own IT the oversight will include attestations and testing of the security. 

If we look at the bottom feeding brokers, they ask everyone to provide most the information your child has been asked to provide. If you were cynical then you'd argue that with those guys they get a decent revenue stream from the guesstimate answers people give, then attest to it being accurate and then proved inaccurate so a admin fee and additional premium gets added. If those guys checked with the DVLA not only would they have to pay for the checks but they'd lose the revenue from the errors. I won't comment on my own level of cynicism but have no direct experience with the brokers in question (professional or personal)

My child politely asked for an extension to the five days, they are currently at Uni on placement interviews and won’t be home at all tomorrow, this she explained.

The extension was not entertained, they simply repeated the initial request but with the caveat that they could send in what documentation they had and a request for further time ‘may' be looked at.

In return it was pointed out that 5 days actually became 3 as it was not working days it was simply 5 days with the end date being the Sunday 24th and their wording inbold was very clear if the documentation was not received by 11:59pm on Sunday the policy would be cancelled.   Keep in mind, their offices are closed on the weekends (and bank holidays) then my child has to take them at their word so with regret they felt they had no choice but to cancel, the worst case scenario being they would have provided part of the documentation but then automatically have the policy cancelled by default due to no human intervention whilst they were closed.

To avoid this they took the difficult decision to cancel the policy themselves, coming at a cost of a cancellation fee/ plus losing some of the initial set up fee for setting up/black box supply along with time covered (just 16 days into their 2nd year with them). 

I’m going to ask for the cancellation fee/part set up fee loss as I feel their unreasonable actions setting a very tight timetable for documentation, part of which they were closed anyway as the main reason for her having to cancel.  Had they been more reasonable it is probable my child would have supplied all the documentation they required.

If one thing positive could be found it is that subsequent like for like quotes have come in cheaper to the point where their initial losses here would be more than met. 

DullGreyGuy

One of those times when being 19 3/4 is going to be better than just 19, months count when you are young and dont have decades of driving experience etc. 

Jogon_2

Yes indeed, although they have been up against it time wise and Uni stuff so not had much of a chance to look at anything but generic quotes via this site but almost all quotes now come in quite a bit cheaper, with several without a blackbox also coming in cheaper.

I’d forgotten what a minefield vehicle insurance can be, so many questions, so many variables now.

DullGreyGuy

If you think Motor is painful, try doing my Professional Indemnity insurance which as business insurance I dont have the protection from poorly worded question. Hate it every year and especially since my preferred provider barred me as a customer (they are a prior client so conflicted)