SAR - Excel parking - Connect Cashless App

pablotoon19

Just an update for this thread for anyone who is in a similar situation. I’ve had a reply to my SAR showing the details of a “failed payment” on the connect cashless parking app covering the time of the alleged offence. I have evidence from bank statements that this was not a failed payment and payment was taken from the bank account. 

I have made this point to them, but I expect this to be ignored. Regardless they are in a no win position for any future court action and I look forward to making them look foolish.

LordYaffle

Hi, can you help me at all? I submitted a SAR to Excel wanting all relevant data to my case and the logs from the Connect app. I received only the copies of the letters they have sent me and this reply.

Dear Sir/Madam 

With reference to your request for a copy of your personal data held on our system in-line with GDPR legislation; please find enclosed a copy of the information held.

 

Photographic evidence and data is held on file in accordance with the Data Protection Act 2018 and is used for the sole purpose of pursuing settlement of a Parking Charge. We comply with the requirements of the Data Protection Act 2018 and the General Data Protection Regulations to uphold your rights to Privacy. Our Privacy Notice gives clear reasons for why, from where, and how we obtain and use your Personal Data, under what circumstances we may retain and share your data with third parties and for how long that data may be retained. 

 

Please be advised that an SAR is a request for data that is personal to you, this does not include app install times, login times and activity requests.

Is the bold line correct? Long story short, I used the app to pay, the app said session had started, the app never took my payment, now im awaiting my court date. Can they really refuse to give me the app data which would prove me authorising the payment? I made the same request to my banking app to get the time I approved the payment in my banking app with no such problem.

I replied that the app data is personal to me therefore they have 30 days before I complain to the ICO

Nellymoser

Excel have now abandoned the Connect Cashless app at this car park.

https://www.thestar.co.uk/business/consumer/excel-parking-pay-meters-reinstalled-after-outcry-at-broomhill-sheffield-car-park-but-price-trebles-4908272

Le_Kirk

LordYaffle said:

Hi, can you help me at all? I submitted a SAR to Excel wanting all relevant data to my case and the logs from the Connect app. I received only the copies of the letters they have sent me and this reply.

Best way to help you is to advise you to start your own thread

pablotoon19

Nellymoser said:

Excel have now abandoned the Connect Cashless app at this car park.

https://www.thestar.co.uk/business/consumer/excel-parking-pay-meters-reinstalled-after-outcry-at-broomhill-sheffield-car-park-but-price-trebles-4908272

Thanks very much for sharing this. I’m awaiting the results of another SAR for them to admit they received the payment, despite the bank evidence showing this.