O2 Price Increase - How Should I Handle This?

steveh60

I too had same email but being both a Virgin broadband customer as well as an O2 customer it states I can leave BOTH if I wish.
Result!
Having signed up to both to get VOLT deal some 9 months ago & finding both companies CS absolutely abysmal I have jumped at the opportunity to get out mid-contract penalty free!
I ignored all the bad things I’d read about Virgin in particular when joining, attracted by the deal but honestly they are the worst company ever to deal with post installation/connection.
Do NOT join them & make the same mistake I did!

pedrodelgado

flaneurs_lobster said:

pedrodelgado said:

Thats what I did last week. Then couple of days later got the email to say it'll be going up by £1.80 in April. Even though the terms said Rpi plus 3.9%. It's a disgrace they can just do that. Going up by 23% now instead of the 8% it should have. 

Think there's a couple of options. That email should have said that you can leave your contract without penalty because the terms have changed - get a PAC and shift to another operator.

You've got 4 months at the existing rate. Try to upgrade again just before the price increase to renew your contract again at the same rate (or maybe lower). There's a chance that this won't be allowed after only 4 months but I've never had a problem doing this.

That's what I did just last week. My £8.70 contract was up , went through U switch for 10gb more and £8.00. Usual t&c for 3.9% plus Rpi increase in April and now it's 23% increase! U switch incidentally are still showing the old t&c with no mention of the £1.80 increase in April. Will stay because of the 25GB EU roaming plus now it's worldwide too which is the only positive. Actually I'll have to look into that in case we go away in February, is it only from April that world roaming is added?