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Beware of supermarket fresh produce scales not applying promotional price advertised
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Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:powerful_Rogue said:Snooper1 said:At a large national supermarket chain which i will not currently name as I have approached Trading Standards, the scale i used near the fresh produce area used an incorrect price for the item. The item was showing as discounted but the discount was not programmed into the scale I used so it issued a sticky label at the standard price: 20% higher. More concerningly, a differnent scale located in another part of rhe store did use the correct pricing information meaning the two scales I was using were not accessing the same central pricing information. If just 20 of this root vegetable were purchased every day in every store nationally the rip off is more than £8,000 per day or nearly a quarter of a million if the price promotion runs for a month. A nice earner for the supermarket indeed. Imagine if it is happening across multiple fresh produce lines? Check the scale you use issues a pricing sticker which has the promotional price £/kg.
I noticed yesterday in my local Waitrose that they had a product recall notice up against the wrong product. Yes it was a similar product but it wasn't the one being recalled.
I pointed the error out to staff instore. I wouldn't think of emailing the ceo
If you think the store manager can't be trusted, what makes you think you can trust the ceo?
If it's just the tip of some company wide criminal conspiracy I doubt they'll let your email stop them. Hope you didn't give them your address...
Pointing the error out to staff instore and emailing the executive team are not mutually exclusive.
You could easily have raised it instore and got the defective scales put out of use. That would immediately have prevented more customers overpaying.
You could also have asked the store manager to make sure that ASDA head office was made aware of the problem. As other posters have said I have no doubt that Asda have a process for local stores to feed information back to head office to be acted upon.
You could also have emailed the executive team if you were concerned that the local manager would do nothing. But what do you expect the executive team to do? They might alert other stores to what might be a potential problem, or they might not. Even if they tell you they've put steps in place to prevent this, why would you believe them?
More likely they'll just come back to you and say that it was a one-off pricing error and nothing to worry about
And do you really expect ASDA head office to track down people who have overpaid and refund them? It won't happen.
You've also pointlessly delayed getting the inaccurate scales decommissioned by thinking Trading Standards would be interested and would want to carry out some covert testing rather than you reporting it instore immediately.
Reporting it to the CEO (again why?) and TS to perform some sort of covert investigation for a minor overcharge on root vegetables is baffling.0 -
You donlt know that either or both TS and departed CEO WOULD TAKE ANY ACTION OVER YOUR EMAIL.
Do you thiunk the executive teram are going to contact all stores about the issue or do you think they might pass it dowen the line , to someone who passes down the line , who passes it to someone down the line etc. etc.1 -
voluted said:Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:powerful_Rogue said:Snooper1 said:At a large national supermarket chain which i will not currently name as I have approached Trading Standards, the scale i used near the fresh produce area used an incorrect price for the item. The item was showing as discounted but the discount was not programmed into the scale I used so it issued a sticky label at the standard price: 20% higher. More concerningly, a differnent scale located in another part of rhe store did use the correct pricing information meaning the two scales I was using were not accessing the same central pricing information. If just 20 of this root vegetable were purchased every day in every store nationally the rip off is more than £8,000 per day or nearly a quarter of a million if the price promotion runs for a month. A nice earner for the supermarket indeed. Imagine if it is happening across multiple fresh produce lines? Check the scale you use issues a pricing sticker which has the promotional price £/kg.
I noticed yesterday in my local Waitrose that they had a product recall notice up against the wrong product. Yes it was a similar product but it wasn't the one being recalled.
I pointed the error out to staff instore. I wouldn't think of emailing the ceo
If you think the store manager can't be trusted, what makes you think you can trust the ceo?
If it's just the tip of some company wide criminal conspiracy I doubt they'll let your email stop them. Hope you didn't give them your address...
Pointing the error out to staff instore and emailing the executive team are not mutually exclusive.
You could easily have raised it instore and got the defective scales put out of use. That would immediately have prevented more customers overpaying.
You could also have asked the store manager to make sure that ASDA head office was made aware of the problem. As other posters have said I have no doubt that Asda have a process for local stores to feed information back to head office to be acted upon.
You could also have emailed the executive team if you were concerned that the local manager would do nothing. But what do you expect the executive team to do? They might alert other stores to what might be a potential problem, or they might not. Even if they tell you they've put steps in place to prevent this, why would you believe them?
More likely they'll just come back to you and say that it was a one-off pricing error and nothing to worry about
And do you really expect ASDA head office to track down people who have overpaid and refund them? It won't happen.
You've also pointlessly delayed getting the inaccurate scales decommissioned by thinking Trading Standards would be interested and would want to carry out some covert testing rather than you reporting it instore immediately.
Reporting it to the CEO (again why?) and TS to perform some sort of covert investigation for a minor overcharge on root vegetables is baffling.
Not so for Gutmann. We will lose a courageous campaigner for consumer rights when he is gone.0 -
There was a problem in the store which could have been dealt with there and then but you were happy to leave the problem, potentially affecting other customers.Not very public spirited of you.Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid0
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sheramber said:You donlt know that either or both TS and departed CEO WOULD TAKE ANY ACTION OVER YOUR EMAIL.
Do you thiunk the executive teram are going to contact all stores about the issue or do you think they might pass it dowen the line , to someone who passes down the line , who passes it to someone down the line etc. etc.
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Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:powerful_Rogue said:Snooper1 said:At a large national supermarket chain which i will not currently name as I have approached Trading Standards, the scale i used near the fresh produce area used an incorrect price for the item. The item was showing as discounted but the discount was not programmed into the scale I used so it issued a sticky label at the standard price: 20% higher. More concerningly, a differnent scale located in another part of rhe store did use the correct pricing information meaning the two scales I was using were not accessing the same central pricing information. If just 20 of this root vegetable were purchased every day in every store nationally the rip off is more than £8,000 per day or nearly a quarter of a million if the price promotion runs for a month. A nice earner for the supermarket indeed. Imagine if it is happening across multiple fresh produce lines? Check the scale you use issues a pricing sticker which has the promotional price £/kg.
I noticed yesterday in my local Waitrose that they had a product recall notice up against the wrong product. Yes it was a similar product but it wasn't the one being recalled.
I pointed the error out to staff instore. I wouldn't think of emailing the ceo
If you think the store manager can't be trusted, what makes you think you can trust the ceo?
If it's just the tip of some company wide criminal conspiracy I doubt they'll let your email stop them. Hope you didn't give them your address...
Pointing the error out to staff instore and emailing the executive team are not mutually exclusive.
You could easily have raised it instore and got the defective scales put out of use. That would immediately have prevented more customers overpaying.
You could also have asked the store manager to make sure that ASDA head office was made aware of the problem. As other posters have said I have no doubt that Asda have a process for local stores to feed information back to head office to be acted upon.
You could also have emailed the executive team if you were concerned that the local manager would do nothing. But what do you expect the executive team to do? They might alert other stores to what might be a potential problem, or they might not. Even if they tell you they've put steps in place to prevent this, why would you believe them?
More likely they'll just come back to you and say that it was a one-off pricing error and nothing to worry about
And do you really expect ASDA head office to track down people who have overpaid and refund them? It won't happen.
You've also pointlessly delayed getting the inaccurate scales decommissioned by thinking Trading Standards would be interested and would want to carry out some covert testing rather than you reporting it instore immediately.
Almost everybody who has responded to this thread has asked you why you didn't raise it instore at the time, and despite you replying individually to nearly all those people you still haven't given a satisfactory explanation as to why you didn't. At first it seemed to be because the local store wouldn't have a mechanism to track down everybody who had been overcharged and refund them (as if Head office will do that), and then it was because the local store would not (you think) be able to communicate the issue to head office or to other Asda stores because there would be no system to do so or because the local manger wouldn't have the competency to do so. Are you saying now that you were simply too busy and didn't have time?
Of course I've come across pricing errors, issues and anomalies in different stores and when I do I alert local staff to the problem. That's what any sensible and sane person would do. They wouldn't not tell anyone instore and instead email the ceo and contact TS. As it is you've unnecessarily wasted time getting the scales taken out of service when that could have been done immediately.
If all you wanted to do was to alert people to a possible problem you probably should have posted on the Praise, vent & warnings board. Unfortunately by posting on the Consumer Rights board you were immediately asked questions about what response you got when you raised the problem instore.1 -
Snooper1 said:voluted said:Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:powerful_Rogue said:Snooper1 said:At a large national supermarket chain which i will not currently name as I have approached Trading Standards, the scale i used near the fresh produce area used an incorrect price for the item. The item was showing as discounted but the discount was not programmed into the scale I used so it issued a sticky label at the standard price: 20% higher. More concerningly, a differnent scale located in another part of rhe store did use the correct pricing information meaning the two scales I was using were not accessing the same central pricing information. If just 20 of this root vegetable were purchased every day in every store nationally the rip off is more than £8,000 per day or nearly a quarter of a million if the price promotion runs for a month. A nice earner for the supermarket indeed. Imagine if it is happening across multiple fresh produce lines? Check the scale you use issues a pricing sticker which has the promotional price £/kg.
I noticed yesterday in my local Waitrose that they had a product recall notice up against the wrong product. Yes it was a similar product but it wasn't the one being recalled.
I pointed the error out to staff instore. I wouldn't think of emailing the ceo
If you think the store manager can't be trusted, what makes you think you can trust the ceo?
If it's just the tip of some company wide criminal conspiracy I doubt they'll let your email stop them. Hope you didn't give them your address...
Pointing the error out to staff instore and emailing the executive team are not mutually exclusive.
You could easily have raised it instore and got the defective scales put out of use. That would immediately have prevented more customers overpaying.
You could also have asked the store manager to make sure that ASDA head office was made aware of the problem. As other posters have said I have no doubt that Asda have a process for local stores to feed information back to head office to be acted upon.
You could also have emailed the executive team if you were concerned that the local manager would do nothing. But what do you expect the executive team to do? They might alert other stores to what might be a potential problem, or they might not. Even if they tell you they've put steps in place to prevent this, why would you believe them?
More likely they'll just come back to you and say that it was a one-off pricing error and nothing to worry about
And do you really expect ASDA head office to track down people who have overpaid and refund them? It won't happen.
You've also pointlessly delayed getting the inaccurate scales decommissioned by thinking Trading Standards would be interested and would want to carry out some covert testing rather than you reporting it instore immediately.
Reporting it to the CEO (again why?) and TS to perform some sort of covert investigation for a minor overcharge on root vegetables is baffling.
Not so for Gutmann. We will lose a courageous campaigner for consumer rights when he is gone.0 -
sheramber said:Snooper1 said:la531983 said:I mean, talk about going nuclear, this is clearly a simple pricing error that could have been rectified there and then, on the day.
A supervisor put i the item through another till and it did give the discounted price.
She explained the pricing on the tills is set by head office , not the shop, and that particular till must have been missed.0 -
Okell said:Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:powerful_Rogue said:Snooper1 said:At a large national supermarket chain which i will not currently name as I have approached Trading Standards, the scale i used near the fresh produce area used an incorrect price for the item. The item was showing as discounted but the discount was not programmed into the scale I used so it issued a sticky label at the standard price: 20% higher. More concerningly, a differnent scale located in another part of rhe store did use the correct pricing information meaning the two scales I was using were not accessing the same central pricing information. If just 20 of this root vegetable were purchased every day in every store nationally the rip off is more than £8,000 per day or nearly a quarter of a million if the price promotion runs for a month. A nice earner for the supermarket indeed. Imagine if it is happening across multiple fresh produce lines? Check the scale you use issues a pricing sticker which has the promotional price £/kg.
I noticed yesterday in my local Waitrose that they had a product recall notice up against the wrong product. Yes it was a similar product but it wasn't the one being recalled.
I pointed the error out to staff instore. I wouldn't think of emailing the ceo
If you think the store manager can't be trusted, what makes you think you can trust the ceo?
If it's just the tip of some company wide criminal conspiracy I doubt they'll let your email stop them. Hope you didn't give them your address...
Pointing the error out to staff instore and emailing the executive team are not mutually exclusive.
You could easily have raised it instore and got the defective scales put out of use. That would immediately have prevented more customers overpaying.
You could also have asked the store manager to make sure that ASDA head office was made aware of the problem. As other posters have said I have no doubt that Asda have a process for local stores to feed information back to head office to be acted upon.
You could also have emailed the executive team if you were concerned that the local manager would do nothing. But what do you expect the executive team to do? They might alert other stores to what might be a potential problem, or they might not. Even if they tell you they've put steps in place to prevent this, why would you believe them?
More likely they'll just come back to you and say that it was a one-off pricing error and nothing to worry about
And do you really expect ASDA head office to track down people who have overpaid and refund them? It won't happen.
You've also pointlessly delayed getting the inaccurate scales decommissioned by thinking Trading Standards would be interested and would want to carry out some covert testing rather than you reporting it instore immediately.
Almost everybody who has responded to this thread has asked you why you didn't raise it instore at the time, and despite you replying individually to nearly all those people you still haven't given a satisfactory explanation as to why you didn't. At first it seemed to be because the local store wouldn't have a mechanism to track down everybody who had been overcharged and refund them (as if Head office will do that), and then it was because the local store would not (you think) be able to communicate the issue to head office or to other Asda stores because there would be no system to do so or because the local manger wouldn't have the competency to do so. Are you saying now that you were simply too busy and didn't have time?
Of course I've come across pricing errors, issues and anomalies in different stores and when I do I alert local staff to the problem. That's what any sensible and sane person would do. They wouldn't not tell anyone instore and instead email the ceo and contact TS. As it is you've unnecessarily wasted time getting the scales taken out of service when that could have been done immediately.
If all you wanted to do was to alert people to a possible problem you probably should have posted on the Praise, vent & warnings board. Unfortunately by posting on the Consumer Rights board you were immediately asked questions about what response you got when you raised the problem instore.
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Okell said:Snooper1 said:voluted said:Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:Okell said:Snooper1 said:powerful_Rogue said:Snooper1 said:At a large national supermarket chain which i will not currently name as I have approached Trading Standards, the scale i used near the fresh produce area used an incorrect price for the item. The item was showing as discounted but the discount was not programmed into the scale I used so it issued a sticky label at the standard price: 20% higher. More concerningly, a differnent scale located in another part of rhe store did use the correct pricing information meaning the two scales I was using were not accessing the same central pricing information. If just 20 of this root vegetable were purchased every day in every store nationally the rip off is more than £8,000 per day or nearly a quarter of a million if the price promotion runs for a month. A nice earner for the supermarket indeed. Imagine if it is happening across multiple fresh produce lines? Check the scale you use issues a pricing sticker which has the promotional price £/kg.
I noticed yesterday in my local Waitrose that they had a product recall notice up against the wrong product. Yes it was a similar product but it wasn't the one being recalled.
I pointed the error out to staff instore. I wouldn't think of emailing the ceo
If you think the store manager can't be trusted, what makes you think you can trust the ceo?
If it's just the tip of some company wide criminal conspiracy I doubt they'll let your email stop them. Hope you didn't give them your address...
Pointing the error out to staff instore and emailing the executive team are not mutually exclusive.
You could easily have raised it instore and got the defective scales put out of use. That would immediately have prevented more customers overpaying.
You could also have asked the store manager to make sure that ASDA head office was made aware of the problem. As other posters have said I have no doubt that Asda have a process for local stores to feed information back to head office to be acted upon.
You could also have emailed the executive team if you were concerned that the local manager would do nothing. But what do you expect the executive team to do? They might alert other stores to what might be a potential problem, or they might not. Even if they tell you they've put steps in place to prevent this, why would you believe them?
More likely they'll just come back to you and say that it was a one-off pricing error and nothing to worry about
And do you really expect ASDA head office to track down people who have overpaid and refund them? It won't happen.
You've also pointlessly delayed getting the inaccurate scales decommissioned by thinking Trading Standards would be interested and would want to carry out some covert testing rather than you reporting it instore immediately.
Reporting it to the CEO (again why?) and TS to perform some sort of covert investigation for a minor overcharge on root vegetables is baffling.
Not so for Gutmann. We will lose a courageous campaigner for consumer rights when he is gone.
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