travel agents refusing to give refund!!!

saveapenny

MarkyMarkD wrote: »

So what, saveapenny?

For every one case where the holiday is re-sold, there will be dozens where it's not re-sold, or it's re-sold at a loss.

The customer who buys a "re-sold" holiday would probably have bought another one.

It's not a net gain to the holiday company unless all their holidays are sold out - which they never are.

And it's not their fault that anyone fails to buy insurance immediately after booking their holiday which is a no-brain thing for anyone to do.

I agree

But for 1 day we lost over £500 (from them) and my mom always took insurance out ...a yearly policy because she went so many times
It was the complete uncaring attitude of the staff that got my back up

We then had the extra hassle (which we didnt need) of claiming off the insurance and suply death certificates and getting doctors to fill out forms.
I just think when a holiday IS resold the money should be credited and not kept by money grabbing tour ops if its not you claim on isurance ...that way insurance costs would be kept down and tour ops still wouldnt lose out.

When dealing with a death the less hassle the better and Thomsons were the only company I had any trouble with

It was good though I found a price mistake for myself and my 2 sisters to take my moms ashes to be scattered there ...so we got some back off the robbing G**'s

I have no worries about ripping them off at every oppertunity I get

IE having a great holiday but complaiming at every chance I get to get money back

But to be honest I avoid them like the plague now apart from the really cheap hotels they have on offer

Dont judge till you have been in the situation yourself

MarkyMarkD

You really are making a desperate point, saveapenny.

Your Mum bought insurance to cover her against risks, including dying.

She died.

So you claim on the insurance.

That's how it's meant to work.

And yet you somehow reckon that the tour operator should lose the money on the holiday, despite you having insurance to cover it?

You really are unreal.

Your idea that such costs would be borne by "money grabbing tour operators" is rubbish. It would be borne, ultimately, by other travellers. And they shouldn't have to pay for something which you should have - and had - insured against.

saveapenny

MarkyMarkD wrote: »

You really are making a desperate point, saveapenny.

Your Mum bought insurance to cover her against risks, including dying.

She died.

So you claim on the insurance.

That's how it's meant to work.

And yet you somehow reckon that the tour operator should lose the money on the holiday, despite you having insurance to cover it?

You really are unreal.

Your idea that such costs would be borne by "money grabbing tour operators" is rubbish. It would be borne, ultimately, by other travellers. And they shouldn't have to pay for something which you should have - and had - insured against.

Can I suggest you read the posts properly.
I never suggested that the tour ops bear the cost...read again or read below

Im not trying to make any desperate point.
Its my opinion.
In the days after losing someone close no one needs the hassle.



BTW.. If the holidays had already been paid in full how would the Tour ops lose thier money?

If the holiday was sold on and then the money passed on...they take an admin cut give the rest back to the person/family who cancelled.

They have already been paid in full once for the holiday why should they get paid twice for the same holiday
They win, the insrance companies lose and in the end we pay an higher rate.
But if thats fine for you Im happy for you.
If you like getting ripped off maybe you should go and join another board beacuse this one obviously isnt for you

If the holiday wasnt sold on you claimed off insurance

Its a no brainer.


But I feel we will have to agree to disagree on this one

duchy

Sorry but you've lost me totally now.
If your family had taken out insurance then it was covered-if they didn't it wasn't.
If they did they would have got their money back if they had to cancel so presumably as your Mum filled out forms they DID claim-so now I'm utterly confused. WHO exactly do you expect to pay for what ???? And what was the insurance claim actually for ???
Why do you expect a travel agent (note the word agent-they don't get the money they get a small proportion out of the larger amount they take on behalf of the tour operator (roughly 7%) ) to give you money for something you have insured against-AND claimed for ????
Sorry but I'm obviously missing something here

saveapenny

you need to read the whole thread...its hard work

its just me having a rant over tour ops and thier staff

Im not talking about the agents and Im well aware of what they do and get and they dont set the rules

duchy

Ahhh just a rant eh ?

debs66_2

let me put in another viewpoint for those who think the holiday company is wrong..

my boss has a small private apartment in spain that i rent out for him as part of my paid employment. a couple of years ago an elderly couple reserved it in February for the whole of the following December and January with a small deposit. come the time to pay the balance we are told hubby had health issues and they couldn't travel.

not much you can do, but although we had £100 (non refundable deposit), we lost 2 months hire, as it was then too late to fill it (the dates had been blocked for so long, people had booked elsewhere). i think we managed a 1 week hire in all of that time, and although we kept the deposit, we had sent letters/arranged turnover/phoned to arrange etc etc.

we have obviously changed our practice and take more of a deposit for long lets, and have contracts now, and I'm not at all having a rant. but things happen, and it's no more the holiday company's fault than it is the person's who tragically died - and i can sympathise as my dad died 2 weeks before christmas and a new year holiday, some years ago.

as someone said, that's what insurance is for.

i have already posted on this thread, and as I said then, a politely worded letter will often bear results, but if it doesn't they are quite within their rights.

MarkyMarkD

I've already explained, OP, why your suggestion doesn't make sense. It's irrelevant if your individual holiday is resold. And tracing an individual holiday (even if it were possible) would be ludicrously onerous. And all unnecessary given that the loss is insured in any case.

You would have to produce just as much evidence to the tour operator to prove the death as you would to the insurer.

As I said before, you are just desperately trying to prove a point which is invalid.

saveapenny

lol...and your not

Lets leave it and agree to disagree

dzug

chocolatechipcookies wrote: »

You all know you would have the same reaction if someone in your family died so tragically. It's so easy to tell some to get real when you aren't in the situation. Shame on you!

I've been in that situation. I didn't have the same reaction - certainly not six weeks after the event as is the case here. For a day or two, maybe a week. After that it's time to start getting things sorted out.