Royal Mail Parcel Lost : refund in 5 days .. well done Royal Mail

WLM21

A parcel never arrived, which I forgot all about, although I previously refunded the buyer.

On Monday this week I completed the online claim form and have today received a cheque, for the selling price and the postage paid, which I think is pretty good .. well done Royal Mail.

A few years ago I had to make another claim, but that time, for some reason I just got sent a few stamps .. well under the value of the item.

The item was posted to an eBay collection point, actually at a garage. Looking at reviews for this garage online, all (out of about 5) give it 1 star and mention the parcel service. So I assume they aren't too good with sending or receiving parcels.

purplevamp

That's great that you got your money back.  I received a refund in stamps, which was worth more than the missing item and post.  But I think I'd prefer a cheque.

dinosaur66

i have been selling secondhand goods on ebay for 23 years

i am a business seller

business sellers do not get a penny from royal mail unless they have the original receipt from the shop and then only for the face value of the receipt

ie

buy a computer game  in a bootsale for £3

sell it on ebay for £25

pay royal mail nearly £3 for first class large letter with 16 digit ref number or even signed for

goes missing

fill out 15 mins of royal mail forms /photos /find royal mail receipts

and royal mail will give seller a few stamps as compensation and say sorry and as a seller you have to refund money and write off the loss /

soolin

dinosaur66 said:

i have been selling secondhand goods on ebay for 23 years

i am a business seller

business sellers do not get a penny from royal mail unless they have the original receipt from the shop and then only for the face value of the receipt

ie

buy a computer game  in a bootsale for £3

sell it on ebay for £25

pay royal mail nearly £3 for first class large letter with 16 digit ref number or even signed for

goes missing

fill out 15 mins of royal mail forms /photos /find royal mail receipts

and royal mail will give seller a few stamps as compensation and say sorry and as a seller you have to refund money and write off the loss /

It’s always been like that, they won’t refund profit only item cost. I used to have a, RM business account and that had no compensation at all for loss! 

dinosaur66

soolin said:

dinosaur66 said:

i have been selling secondhand goods on ebay for 23 years

i am a business seller

business sellers do not get a penny from royal mail unless they have the original receipt from the shop and then only for the face value of the receipt

ie

buy a computer game  in a bootsale for £3

sell it on ebay for £25

pay royal mail nearly £3 for first class large letter with 16 digit ref number or even signed for

goes missing

fill out 15 mins of royal mail forms /photos /find royal mail receipts

and royal mail will give seller a few stamps as compensation and say sorry and as a seller you have to refund money and write off the loss /

It’s always been like that, they won’t refund profit only item cost. I used to have a, RM business account and that had no compensation at all for loss! 

the only thing that they have done that is beneficial to us is include a 16 digit reference number which they never used to until about 2 years ago ? the years roll into one / which helps win fraudelent claims / i never put the number up until an item not receive case is opened and more often than not you find it was delivered.

BlueonBlue

Google ...parcel pirates or porch pirates... and see what they are saying is news this black friday .