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Unable to afford end of lease mileage and charges

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  • The damage is a cracked bumper and scuffs? But it also can't be driven? Have I picked that up correctly?
    No, they are saying they lied about the value of the vehicle when they took out the insurance in an attempt to reduce the premiums. They are worried that if they were to put in a claim the insurer will see they made a false declaration and so void the policy and avoid the claim. As such the car would then be uninsured and given they'd have to declare their insurance was cancelled for fraud to potential new insurers that they couldn't afford the premiums thus meaning the car has to be SORNed/cannot be driven. 
    A question on the value declared on car.

    Surely a Ins co would not take £3,600 as the value on a 2 year old Tesla. 
    That must have flagged up so many errors in it's value...

    I could get it if it was a old car where you can declare the value on it & they will pay that out.

    Well this is what I thought, but apparently its just an automatic thing, they trust you to put it in  correctly. I did it so that i could say I missed a zero as the value at the time was 36000.

    Its the same kind of reason that insurance companies often still ask what engine size  the car is after you've told them its a Tesla. :#
  • DullGreyGuy
    DullGreyGuy Posts: 18,613 Forumite
    10,000 Posts Second Anniversary Name Dropper
    The damage is a cracked bumper and scuffs? But it also can't be driven? Have I picked that up correctly?
    No, they are saying they lied about the value of the vehicle when they took out the insurance in an attempt to reduce the premiums. They are worried that if they were to put in a claim the insurer will see they made a false declaration and so void the policy and avoid the claim. As such the car would then be uninsured and given they'd have to declare their insurance was cancelled for fraud to potential new insurers that they couldn't afford the premiums thus meaning the car has to be SORNed/cannot be driven. 
    A question on the value declared on car.

    Surely a Ins co would not take £3,600 as the value on a 2 year old Tesla. 
    That must have flagged up so many errors in it's value...

    I could get it if it was a old car where you can declare the value on it & they will pay that out.

    Remembering it's been some time since I last did consumer insurance... yes, our system would have accepted you saying you have a £3,600 2 year old Tesla. However, we wouldn't have cared what you declared it as because the value was only used to cap TPO/TPFT cover (we only offered it on vehicles up to £5,000) and if a tracker was required (any vehicle declared as over £75k). The tracker piece was also driven by model so had you declared your 2 year old Rolls Wraith as being worth £3,600 the fact it was a Rolls would have triggered the tracker requirement anyway. 

    When we model our exposure we generated our own value for the vehicle again independent of what the customer stated. 

    Having looked at the three motor insurers I worked for, none even ask the vehicles value any more. Admiral put an assumption in which I can explicitly click to change (£27k was theirs for a car currently for sale at £25k) and knock off a 0 and it happily takes me through to the payment page (not willing to actually buy it out of curiosity) 
  • Grumpy_chap
    Grumpy_chap Posts: 18,244 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    had you declared your 2 year old Rolls Wraith as being worth £3,600 

    Obviously one would not be making any such declaration when one has a plethora of staff to sort such mundane matters.  Any staff of mine making such erroneous declarations would not be staff of mine for much longer ;)
  • The damage is a cracked bumper and scuffs? But it also can't be driven? Have I picked that up correctly?
    No, they are saying they lied about the value of the vehicle when they took out the insurance in an attempt to reduce the premiums. They are worried that if they were to put in a claim the insurer will see they made a false declaration and so void the policy and avoid the claim. As such the car would then be uninsured and given they'd have to declare their insurance was cancelled for fraud to potential new insurers that they couldn't afford the premiums thus meaning the car has to be SORNed/cannot be driven. 
    A question on the value declared on car.

    Surely a Ins co would not take £3,600 as the value on a 2 year old Tesla. 
    That must have flagged up so many errors in it's value...

    I could get it if it was a old car where you can declare the value on it & they will pay that out.

    Remembering it's been some time since I last did consumer insurance... yes, our system would have accepted you saying you have a £3,600 2 year old Tesla. However, we wouldn't have cared what you declared it as because the value was only used to cap TPO/TPFT cover (we only offered it on vehicles up to £5,000) and if a tracker was required (any vehicle declared as over £75k). The tracker piece was also driven by model so had you declared your 2 year old Rolls Wraith as being worth £3,600 the fact it was a Rolls would have triggered the tracker requirement anyway. 

    When we model our exposure we generated our own value for the vehicle again independent of what the customer stated. 

    Having looked at the three motor insurers I worked for, none even ask the vehicles value any more. Admiral put an assumption in which I can explicitly click to change (£27k was theirs for a car currently for sale at £25k) and knock off a 0 and it happily takes me through to the payment page (not willing to actually buy it out of curiosity) 
    What do you think is the best option here then? To  let it all go through the lease dealership or to try and get the front fixed via insurance?

    Thanks.
  • Goudy
    Goudy Posts: 2,144 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    edited 19 November 2024 at 8:25AM
    You don't really know how much you would owe yet.

    Of course you know the excess mileage charge but for the rest of the damaged things might not be as bad as you think.

    When it goes back the car will be assessed, you will usually get a brief report at pick up/drop off while you are there  highlighting damage in case someone damages it before it gets to where it's going, which is usually the auction.

    Once there it will be assessed a little more closely, but this one still won't be a full in depth engineers report and it won't be costed as closely as a bodyshop might do.

    Major car auction houses handle many thousands of cars a week and they won't have the time and manpower, or want to pay out for in depth reports and costings of car damage.

    The damage will fall into various "charging" categories, each with a set price or price range.
    For example, a damaged alloy wheel with a scuff bigger than 50mm millimetres will be charged £X for a painted wheel and £Y for a diamond cut wheel.

    A worn tyre will be charged by size, so two bald 17" tyres would be 2 x £Z. 
    Two bald 20" tyres would be 2 x £V and so on.

    Missing service history will often have a price range depending on make, though this price is usually far cheaper than an actual service at the dealers.

    They will not go around and individually price up each damage part, repairs and tyre price as you might think.

    Because they don't price up damage like a bodyshop, their pricing tends to be on the fairer side (though not always) and they usually have updated price lists for damage like this.
    price-list-cars-august-2024---ayvens.pdf

    These prices will often be reviewed by the trade body if they subscribe to them.
    So BVLRA will help guide these prices just in the same way as they do with the "fair wear and tear" guidelines.

    They are only guidelines though and someone might be liable to try it on.
    But on the other hand they are only guidelines so the prices are open to be challenged.

    Many do challenge their bills and some companies tend to offer a little good will rather than have cases opened with the trade body as this ends up costing them far more in time and effort.

    If you use these guides and pricings and do an honest appraisal of your car, you should be able to work out a more accurate cost and you might be able to head off some of these charges.
    For example, making a claim on the insurance will often come with an excess, so you will pay the first £XXX of any claim. 
    You might be able to find a decent used bumper cover in the right colour on ebay and fit that for far less.

    You can't really do much else until you have an actual debt with them, then it's about getting the help of a debt charity so you can plan a proper way of dealing with it instead of it spiralling out of control.
  • Wheel TRIMS on a Tesla?.......lol
    Now we all know how it felt to play in the band on the Titanic...
  • noitsnotme
    noitsnotme Posts: 1,300 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    edited 19 November 2024 at 12:35PM
    Wheel TRIMS on a Tesla?.......lol
    The Aero wheel covers improve efficiency.  They're butt ugly on the M3 though!  I believe the Gemini wheel covers on the Model Y also improve efficiency and are far nicer looking.
  • molerat
    molerat Posts: 34,558 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Wheel TRIMS on a Tesla?.......lol
    The Aero wheel covers improve efficiency.  They're butt ugly on the M3 though!  I believe the Gemini wheel covers on the Model Y also improve efficiency and are far nicer looking.
    Well, you certainly need something to help make a Tesla look nice 🤢


  • The damage is a cracked bumper and scuffs? But it also can't be driven? Have I picked that up correctly?
    No, they are saying they lied about the value of the vehicle when they took out the insurance in an attempt to reduce the premiums. They are worried that if they were to put in a claim the insurer will see they made a false declaration and so void the policy and avoid the claim. As such the car would then be uninsured and given they'd have to declare their insurance was cancelled for fraud to potential new insurers that they couldn't afford the premiums thus meaning the car has to be SORNed/cannot be driven. 
    A question on the value declared on car.

    Surely a Ins co would not take £3,600 as the value on a 2 year old Tesla. 
    That must have flagged up so many errors in it's value...

    I could get it if it was a old car where you can declare the value on it & they will pay that out.

    Remembering it's been some time since I last did consumer insurance... yes, our system would have accepted you saying you have a £3,600 2 year old Tesla. However, we wouldn't have cared what you declared it as because the value was only used to cap TPO/TPFT cover (we only offered it on vehicles up to £5,000) and if a tracker was required (any vehicle declared as over £75k). The tracker piece was also driven by model so had you declared your 2 year old Rolls Wraith as being worth £3,600 the fact it was a Rolls would have triggered the tracker requirement anyway. 

    When we model our exposure we generated our own value for the vehicle again independent of what the customer stated. 

    Having looked at the three motor insurers I worked for, none even ask the vehicles value any more. Admiral put an assumption in which I can explicitly click to change (£27k was theirs for a car currently for sale at £25k) and knock off a 0 and it happily takes me through to the payment page (not willing to actually buy it out of curiosity) 
    I have just logged into my policy online. Nowhere on the motor policy schedule or any of the vehicle information does it mention r the value.. but it mentions every single other aspect  of the vehicle I typed in.

    Is there a reason for this was it not registered  as that value or something?

    Should it state the vehicles vlue on the area where it also states annual mileage, where its kept etc?

    Thanks. 
  • Herzlos
    Herzlos Posts: 15,870 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    The value is sort of meaningless; they will base any claim on the market value at the time of the accident, including any pre-existing mileage and damage. So unless it's a specialist insurance with a pre approved value for something like a classic car, it's not going to matter much.
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