How to contact someone at Evri or officially complain

savergrant

As I understand it you haven't paid evri. The sender paid evri and charged you an equivalent amount. I've never used vinted but would assume the seller bears responsibility for reimbursing you the excess postage cost. The seller could then try to claim from evri or at least get a refund on the price they paid. I can only conclude that the parcel was dropped off at a post office and somehow got put in the wrong bag. If I were the seller i would be taking the evri drop off receipt and the royal mail surcharge into the post office and requesting reimbursement for their error. Unless the sender has somehow stuck an evri parcel.in a postbox and it is their error.

soolin

savergrant said:

As I understand it you haven't paid evri. The sender paid evri and charged you an equivalent amount. I've never used vinted but would assume the seller bears responsibility for reimbursing you the excess postage cost. The seller could then try to claim from evri or at least get a refund on the price they paid. I can only conclude that the parcel was dropped off at a post office and somehow got put in the wrong bag. If I were the seller i would be taking the evri drop off receipt and the royal mail surcharge into the post office and requesting reimbursement for their error. Unless the sender has somehow stuck an evri parcel.in a postbox and it is their error.

On Vinted it's Vinted themselves that provide and pay for the label- not the seller. 

savergrant

soolin said:

savergrant said:

As I understand it you haven't paid evri. The sender paid evri and charged you an equivalent amount. I've never used vinted but would assume the seller bears responsibility for reimbursing you the excess postage cost. The seller could then try to claim from evri or at least get a refund on the price they paid. I can only conclude that the parcel was dropped off at a post office and somehow got put in the wrong bag. If I were the seller i would be taking the evri drop off receipt and the royal mail surcharge into the post office and requesting reimbursement for their error. Unless the sender has somehow stuck an evri parcel.in a postbox and it is their error.

On Vinted it's Vinted themselves that provide and pay for the label- not the seller. 

OK, I remember previous posts likening ebay simple delivery to vinted. So the contract is between vinted and evri? However it seems that evri never received the parcel from the drop off point. I can’t see how evri is actually to blame...unless their driver picked up the parcel and stuck.it in the post...

Maiaanya757

After sending a parcel & paying extra for next day delivery, it arrived 4 days later! Three emails later & no response from the last one, dated 22.06.25 nor any resolution, I have just now emailed the CEO of Evri directly: Martijn.DeLange@evri.com

I will now await a response.....
I hope you all find the above email address helpful!  🙂

RedImp_2

savergrant said:

soolin said:

savergrant said:

As I understand it you haven't paid evri. The sender paid evri and charged you an equivalent amount. I've never used vinted but would assume the seller bears responsibility for reimbursing you the excess postage cost. The seller could then try to claim from evri or at least get a refund on the price they paid. I can only conclude that the parcel was dropped off at a post office and somehow got put in the wrong bag. If I were the seller i would be taking the evri drop off receipt and the royal mail surcharge into the post office and requesting reimbursement for their error. Unless the sender has somehow stuck an evri parcel.in a postbox and it is their error.

On Vinted it's Vinted themselves that provide and pay for the label- not the seller. 

OK, I remember previous posts likening ebay simple delivery to vinted. So the contract is between vinted and evri? However it seems that evri never received the parcel from the drop off point. I can’t see how evri is actually to blame...unless their driver picked up the parcel and stuck.it in the post...

We’ve got Evri drop off points inside Post Offices here.  I have wondered what would happen if the staff put a package in the RM bag by mistake. Perhaps I’ve found out!

Purple_Jumper

Earlier this year I dropped a RM parcel off at a Quadient "Multi Courier" Locker, I printed a RM label off and scanned it but after putting my parcel in the locker and closing the door the touch screen failed so when RM went to collect their parcels from the locker mine was not collected as there was no record of the parcel being dropped off. The locker was opened by an Evri driver who after seeing the parcel had a RM address label simply left it in another locker and I managed to retrieve it days later by waiting at the lockers and asking him if he'd seen it, I then hand delivered it to the RM Delivery Office myself!

Murphybear

GadgetGuru said:

You used Evri and actually expected the item to arrive in one piece?

I buy virtually all my non food items online.  I’ve had many delivered by Evri and never had a single problem.  Nothing has been ruined/destroyed, no parcel has been empty, nothing has been ”gone missing” and they have all been delivered on time apart from 2.  These were delivered one day early.  😀

Am I just lucky?  

Murphybear

MouldyOldDough said:

I think that this covers just about everything that could be sent...

and anyway - who determines whether an item has been badly packaged - Evri !

Excluded from compensation

You can send these items with us, but we can't provide cover or compensation for them.

• All items that have been badly packaged or strapped together
• Fragile or perishable (within 7 days) food or goods, including chilled and frozen food, plants, seeds, flowers and plant derivatives
• Liquids under 1000ml are accepted as long as they DO NOT contain prohibited contents like paints, oils, perfumes, aftershaves, inks, enamels and varnishes (including nail varnish). All liquids over 1000ml are prohibited
• Glass items or fragile items that contain glass parts
• Diamonds and other precious stones or antique items
• Laptops, computers and game consoles
• TVs and monitors
• Lighting equipment such as vehicle lights and light bulbs
• Paintings, prints or canvases
• Musical instruments including their cases or suitcases when used as external packaging
• Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
• Fossils, stones, marble, stoneware or any stone derivative
• Articles made largely or wholly of gold, silver or other precious metals
• Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
• Antiques - objects over 100 years old
• Furniture - unless flat-packed and safely packaged
• Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
• Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
• Documentation – such as passports, driving licenses, medical, employment, property or commercial records
• Memorabilia, photographs, signed items and vinyl records
• Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
• Internal damage to appliances, mechanical items or electronics is excluded from compensation
• Tobacco and tobacco products
• Real fur

That’s a crazy list 🤬

Ive bought perfume, aftershave and more nail varnish than I can remember online.  Evri has often been used.  Royal Mail allow nail varnish as long as it’s not more than 4 bottles in any one parcel.  

soolin

Murphybear said:

MouldyOldDough said:

I think that this covers just about everything that could be sent...

and anyway - who determines whether an item has been badly packaged - Evri !

Excluded from compensation

You can send these items with us, but we can't provide cover or compensation for them.

• All items that have been badly packaged or strapped together
• Fragile or perishable (within 7 days) food or goods, including chilled and frozen food, plants, seeds, flowers and plant derivatives
• Liquids under 1000ml are accepted as long as they DO NOT contain prohibited contents like paints, oils, perfumes, aftershaves, inks, enamels and varnishes (including nail varnish). All liquids over 1000ml are prohibited
• Glass items or fragile items that contain glass parts
• Diamonds and other precious stones or antique items
• Laptops, computers and game consoles
• TVs and monitors
• Lighting equipment such as vehicle lights and light bulbs
• Paintings, prints or canvases
• Musical instruments including their cases or suitcases when used as external packaging
• Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
• Fossils, stones, marble, stoneware or any stone derivative
• Articles made largely or wholly of gold, silver or other precious metals
• Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
• Antiques - objects over 100 years old
• Furniture - unless flat-packed and safely packaged
• Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
• Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
• Documentation – such as passports, driving licenses, medical, employment, property or commercial records
• Memorabilia, photographs, signed items and vinyl records
• Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
• Internal damage to appliances, mechanical items or electronics is excluded from compensation
• Tobacco and tobacco products
• Real fur

That’s a crazy list 🤬

Ive bought perfume, aftershave and more nail varnish than I can remember online.  Evri has often been used.  Royal Mail allow nail varnish as long as it’s not more than 4 bottles in any one parcel.  

It doesn't say you can't send them though does it, just that they are excludes from compensation:

Excluded from compensation

I often use services for items where I know I won't be covered (I wouldn't risk prohibited though).