Warranty issue with new car

Onestepcloser

I bought a 20 plate car 6 weeks from a well known car supermarket it came with a 3 month warranty as standard, I also took a 2 year extended warranty as it looked quite a good deal and it offered some peace of mind. 2 weeks after getting the car a DPF fault showed up in the car and on the app. I contacted the company that deals with it who told me to go to my local garage as the main dealer is too expensive and one of the things that sold the warranty to me was the fact they tried to get a garage as close as possible to your house, supposedly for my convenience. I was instructed to make sure no work was carried out, only a diagnostic then I was to contact the warranty company with the problem and the breakdown for the cost to fix it. 

My local garage run the diagnostic and said they can't locate the fault and it would need to go to ford. So I ask for a receipt for the test to recoup the cost. 

Today when speaking to the warranty company they are trying to say they don't cover diagnostics and I am liable for the cost which I don't think I should be.  They are now asking me to go to Ford for another diagnostic before any work is undertaken and I am hesitant in case I am billed for even more money when the car has still 6 weeks of standard warranty to run.

Where do I stand with this? Can they refuse to pay the diagnostic when they  require it beforehand.

I have lost faith in this extended warranty and it hasn't even started can I cancel the  extended warranty as it doesn't start for another 6 weeks as I would rather just pay for any repairs out of my own pocket without all thais faff.

born_again

What do the T/C of the warranty say?

3rd party warranties tend not to cover much at all.

Onestepcloser

born_again said:

What do the T/C of the warranty say?

3rd party warranties tend not to cover much at all.

It isn't a 3rd party warranty it is with the car seller who then just put it out to another company 

Niv

Onestepcloser said:

born_again said:

What do the T/C of the warranty say?

3rd party warranties tend not to cover much at all.

It isn't a 3rd party warranty it is with the car seller who then just put it out to another company 

So a third party then...

Onestepcloser

Niv said:

Onestepcloser said:

born_again said:

What do the T/C of the warranty say?

3rd party warranties tend not to cover much at all.

It isn't a 3rd party warranty it is with the car seller who then just put it out to another company 

So a third party then...

For some reason I was thinking 3rd party is if I took an aftermarket warranty out myself.  

The fact is though it seemed quite a good warranty being offered hence the reason for taking it out.  

Mildly_Miffed

Third party in this context just means "not the car manufacturer's original factory warranty".

So which warranty provider is it, and what level of cover?

But look at it from the warranty company's point of view... You want them to pay for a test that says "no fault found". Then you want them, presumably, to pay for a more expensive test at a main dealer (they've already said no to dealer rates), just in case.

No warranty will include diagnostics that don't find a fault.
If a fault is found, the diagnostics will be part of the cost of fixing the fault.

angrycrow

The fault occurred within 2 weeks of purchase so you should have ignored the warranty and gone straight to the selling garage who have one chance to repair if the fault is confirmed as existing pre sale. 

Highly likely dpf light was on when they got it and they did a temp fix to force regen to hide the fault.

If you have anything in the history folder giving contact details for previous keeper ask them if DPF light was on when they traded in the car. A possible time answer will give you a watertight case to push all repair costs back to the selling garage. 

Onestepcloser

angrycrow said:

The fault occurred within 2 weeks of purchase so you should have ignored the warranty and gone straight to the selling garage who have one chance to repair if the fault is confirmed as existing pre sale. 

Highly likely dpf light was on when they got it and they did a temp fix to force regen to hide the fault.

If you have anything in the history folder giving contact details for previous keeper ask them if DPF light was on when they traded in the car. A possible time answer will give you a watertight case to push all repair costs back to the selling garage. 

angrycrow said:

The fault occurred within 2 weeks of purchase so you should have ignored the warranty and gone straight to the selling garage who have one chance to repair if the fault is confirmed as existing pre sale. 

Highly likely dpf light was on when they got it and they did a temp fix to force regen to hide the fault.

If you have anything in the history folder giving contact details for previous keeper ask them if DPF light was on when they traded in the car. A possible time answer will give you a watertight case to push all repair costs back to the selling garage. 

Maybe I'm explaining this wrong multiple times I've tried contacting the seller and each time it is an automated response that points you to this company for all mechanical issues after purchase, this includes the 3 month standard warranty (which i have still got 6 weeks of) as well as the extended warranty. 

History is digital and supposed to show in the app,  another reason ive tried multiple times to contact them is it was sold with FSH yet its blank in the app, now whether this is with them or Ford, who knows

Onestepcloser

Mildly_Miffed said:

Third party in this context just means "not the car manufacturer's original factory warranty".

So which warranty provider is it, and what level of cover?

But look at it from the warranty company's point of view... You want them to pay for a test that says "no fault found". Then you want them, presumably, to pay for a more expensive test at a main dealer (they've already said no to dealer rates), just in case.

No warranty will include diagnostics that don't find a fault.
If a fault is found, the diagnostics will be part of the cost of fixing the fault.

Just so we are clear here I  haven't done anything without being instructed to do so. 

The car has a warning light indicating a fault, the app says there is a fault and says what the fault is and to take to a main dealer. I told them this, they didnt want that and instructed me to take it to my local garage and specifically told me to just get a diagnostic which I did. My local garage run the test  but said their machine can't locate it even tho the warning light is on he then spoke to ford on my behalf and they say themselves it needs to go into them as it being an automatic you can do a manual regen on it.

So yes I dont expect to pay for it when they wanted to cheap out. 

jimjames

Onestepcloser said:

Mildly_Miffed said:

Third party in this context just means "not the car manufacturer's original factory warranty".

So which warranty provider is it, and what level of cover?

But look at it from the warranty company's point of view... You want them to pay for a test that says "no fault found". Then you want them, presumably, to pay for a more expensive test at a main dealer (they've already said no to dealer rates), just in case.

No warranty will include diagnostics that don't find a fault.
If a fault is found, the diagnostics will be part of the cost of fixing the fault.

So yes I dont expect to pay for it when they wanted to cheap out. 

Can you take the car back to the dealer so they can resolve it? It's not your problem who they choose to deal with any repairs but it's their responsibility to fix if it's only 6 weeks since you bought it. 
What sort of garage is it? Long established, large company or a back street one?

Onestepcloser

jimjames said:

Onestepcloser said:

Mildly_Miffed said:

Third party in this context just means "not the car manufacturer's original factory warranty".

So which warranty provider is it, and what level of cover?

But look at it from the warranty company's point of view... You want them to pay for a test that says "no fault found". Then you want them, presumably, to pay for a more expensive test at a main dealer (they've already said no to dealer rates), just in case.

No warranty will include diagnostics that don't find a fault.
If a fault is found, the diagnostics will be part of the cost of fixing the fault.

So yes I dont expect to pay for it when they wanted to cheap out. 

Can you take the car back to the dealer so they can resolve it? It's not your problem who they choose to deal with any repairs but it's their responsibility to fix if it's only 6 weeks since you bought it. 
What sort of garage is it? Long established, large company or a back street one?

The garage is Motorpoint so a fairly large well established seller but it appears that customer care isnt high on their list after the sale has went through.  It looks like my only option to speak to them directly is pretend I am buying another car which I will be doing if this company thinks they will be charging me.