Azure Parking - how to appeal "No parking at any time" PCN?

Ulrich

Coupon-mad said:

Complain about this:

"Please note, your email is not being treated as an appeal, due to this being submitted outside of the appeals timeframe."

My main issue here is who should I complain to?
It's a weird situation because it's not Azure Parking and I don't quite understand what they have to do with my appeal. Thought it's a platform that provides different PPCs with some standard mechanism to interact with their victims. 

Gr1pr

All complaints links are on the BPA AOS members list on the BPA website, that is the first complaint portal, gives you the complaint email address and postal address, as the BPA complaint process tells you on the BPA website 

If no joy when they reply, report them to the BPA AOS compliance team on the BPA website, as the BPA website tells you 

I hadn't heard of Azure until the last few months and they either haven't a clue, or are poorly trained, or deliberately obfuscate and try to bemuse or confuse people. Frankly it seems to me that they need a kick up the backside by multiple complaints to the BPA AOS compliance team ( yes I know its a trade body, but even so, the CoP they agreed with the IPC is the current "rules"

Coupon-mad

No it's ZZPS doing it.  The Complaint goes to Azure and tell them you'll report them and the fragrant Shannon to the BPA. 

Ulrich

Coupon-mad said:

No it's ZZPS doing it.  The Complaint goes to Azure and tell them you'll report them and the fragrant Shannon to the BPA. 

ok, does that mean that I go to Azure complaint page and put in a complaint about the way they handle my appeal?

Gr1pr

I think her sister Sarah does the maths on claim forms at DCB legal. 😜 ( Worse than their distant cousin Yasmin at maths. )

Mission statement on their website 

by focusing on technology as well as services that are indeed ‘clear and unclouded’ in a sky that is often not as clear or transparent as it could be.

KeithP

As CM says, it's ZZPS who are behind www.paymyparkingcharge.com.

Clicking on that link, at first glance, all one sees is a panel to enter a PCN and a VRM.

But look again closely.
Below that panel are links labelled "Terms & Conditions", "Privacy policy", "Cookie policy" and "Payment terms". 
         
Every single one of those four 'hidden' pages is showing ZZPS branded documents.

Gr1pr

ZZPS have been one of the worst businesses in this corrupt industry for over a decade, as forum regulars already know 

In which case the obfuscation and confusion is deliberate , no different than the CEO"s Roxburghe days

Ulrich

Coupon-mad said:

No it's ZZPS doing it.  The Complaint goes to Azure and tell them you'll report them and the fragrant Shannon to the BPA. 

Emailed my complaint to Azure yesterday, let's see what they say.

KeithP said:

As CM says, it's ZZPS who are behind www.paymyparkingcharge.com.

Clicking on that link, at first glance, all one sees is a panel to enter a PCN and a VRM.

But look again closely.
Below that panel are links labelled "Terms & Conditions", "Privacy policy", "Cookie policy" and "Payment terms". 
         
Every single one of those four 'hidden' pages is showing ZZPS branded documents.

yes, their Customer service is acting on behalf of Azure according to their email signature, have the same address.
and on the PCN Appeals section they start with https://www.paymyparkingcharge.com/ and and with ZZPS as a data controller or something. Very complicated relationship.

Coupon-mad

Ulrich said:

Just got an email from paymyparkingcharge.com 

Thank you for your email which we recognise as an internet template.
Please be advised, all correspondence was sent in the correct timeframe to the address where your vehicle is registered to, provided by the DVLA, whilst we cannot dispute what you have or have not received, all correspondence is deemed served.
Please note, due to the driver not being identified within 28 days of the initial notification, as the Parking Charge complies with the Protection of Freedoms Act (PoFA) 2012, the registered keeper now remains liable for this.
Your vehicle had parked on site when the signage states no parking.
Images are available to view at www.paymyparkingcharge.com
Please note, your email is not being treated as an appeal, due to this being submitted outside of the appeals timeframe.
Please note, in the absence of payment this matter will be left to progress.

So basically they insist their letter complies with PoFA, do not provide me with any additional details and dismiss my appeal as being submitted outside of the appeals timeframe despite it being sent in 12 days from the date on their letter.

Coupon-mad said:

Complain about this, as it is untrue:

"Please note, your email is not being treated as an appeal, due to this being submitted outside of the appeals timeframe."

Ulrich said:
My main issue here is who should I complain to?
It's a weird situation because it's not Azure Parking and I don't quite understand what they have to do with my appeal. Thought it's a platform that provides different PPCs with some standard mechanism to interact with their victims. 

Coupon-mad said:

No it's ZZPS doing it.  The Complaint goes to Azure and tell them you'll report them to the BPA. 

Ulrich said:
Emailed my complaint to Azure yesterday, let's see what they say.

KeithP said:

As CM says, it's ZZPS who are behind www.paymyparkingcharge.com.

Clicking on that link, at first glance, all one sees is a panel to enter a PCN and a VRM.

But look again closely.
Below that panel are links labelled "Terms & Conditions", "Privacy policy", "Cookie policy" and "Payment terms". 
         
Every single one of those four 'hidden' pages is showing ZZPS branded documents.

yes, their Customer service is acting on behalf of Azure according to their email signature, have the same address.
and on the PCN Appeals section they start with https://www.paymyparkingcharge.com/ and and with ZZPS as a data controller or something. Very complicated relationship.

I genuinely cannot wait to read some more codswallop courtesy of Azure's (or is it ZZPS?) shining brain cell, Shannon. She makes my day!

  

Ulrich

I waited for more than a week and it looks like apart from Shannon they have Rebecca who sounded like a robot.
I'll keep you posted.