Ebay purchase not as described? Womens shoes

ANNA

I purchased 2 pairs of pre-owned shoes, as money is currently tight.

1st pair- size 6 - private seller. I got size 40, so 6.5

2nd pair- red - business seller. I got burgundy. Photos & title & description are red.

I don't like confrontation. 

I could resell the size 40 pair on Ebay. If the seller had photographed the shoe sole or box label, I would have seen they are 40, so I'm annoyed and disappointed.

But there is no demand for burgundy coloured shoes, judging by completed listings. Business seller should have done an accurate description.

Please advise.

Mark_d

In the first case the item is clearly not as described.  Maybe the seller made a mistake - but it's their mistake.  You shouldn't end up out of pocket.  You need to be assertive rather than confrontational.

In the second case, burgundy is a shade of red.  Do the labels say burgundy rather than red?  Photos can look misleading because of the lighting.  In any case, you have the right to a refund as is the case with any retailer.

soolin

I’m not entirely sure I follow your question, so apologies in advance.

1st pair, were they advertised as a Uk size 6 and with no reference to them actually being a 40 (which is a 7) . I am a size 6 and that equates to a 39. If there is no mention in the item specifics of these being a 40 with only size 6 appearing g then open an SNAD case on the basis they are the wrong size. 

2nd pair - burgundy is a red, was any other statement made about colour, ie bright red, or dark red? This is a tricky one as different monitors will show colours differently, and depending on how far they are from a true red you could also do a SNAD based on colour, but if there’s a chance your monitor showed them wrongly, then you can open a change of mind return which a business seller can’t refuse. It would cost you the return postage but you’d get a full refund back on what you originally paid including postage. 

Pollycat

I buy shoes from eBay and Vinted.
Size guides vary.
I wouldn't take it for granted that a size 6 was a certain size.
Some manufacturers/retailers have different sizing.
For example:
Clarks/Next and M&S size 3 is a EU 35.5.
UGG size 3 is EU 36.
Trainers - where Youths and Adults both fit me, it's an absolute nightmare.
If a listing just has UK or EU or US size, I'll ask if there are any other sizings.

I agree with Soolin that burgundy is a shade of red.
When you're listing on eBay, 'burgundy' is not a standard colour option.
You have to 'add custom value' and type in 'burgundy' manually.
If I was selling a pair of red shoes, I'd describe them as 'red'.
If I was selling a pair of burgundy shoes, I'd describe them as 'burgundy'.
But...I'm anal about eBay descriptions, especially colours and sizing.
And I'll comment on which photos are most true to colour.
If I'm unsure about the colour, I'll ask the seller.

EffieTrinketsWig

eBay has it's own size chart where it lists sizes and their equivalents, it can be helpful in arguing that the seller sent you the wrong size if you use it as a reference.

https://pages.ebay.co.uk/sell/sizechart.html

Emmia

I have several pairs of burgundy shoes. I personally find it's a really versatile colour, less harsh than bright red against black, tones well with navy too..

Plus, various fashion magazines, social media and the shops are full of burgundy items at the moment.


However if you wanted bright red for whatever reason, I can see it's unfortunate 

On the sizing. I'm normally a 6/39, but I've got some shoes that are marked as a size 5, and some which are marked as a 7 - do either pair fit if you try them on?

GadgetGuru

1st pair - if they are not as described, then open a case on eBay and return. 

2nd pair - if they are not to your liking, return as unwanted - its a business seller so returns should be allowed (although you may need to cover return postage)

No confrontation needed in either case. 

the_lunatic_is_in_my_head

Regarding the second pair, I would say burgundy is not red so would open a SNAD.

Businesses can't mislead, including by omission, business seller should take more care to list with the correct colour is the item specifics. 

Pollycat

the_lunatic_is_in_my_head said:

business seller should take more care to list with the correct colour is the item specifics. 

Even as a private seller, I take care to list the correct colour.

This is an extract from a recent listing of mine:

Box says 'grey', I'd say very pale grey, almost 'greige'.

Pollycat

the_lunatic_is_in_my_head said:

Regarding the second pair, I would say burgundy is not red so would open a SNAD.

'burgundy' is definitely listed in many colour palettes as a shade of 'red'.

the_lunatic_is_in_my_head

Pollycat said:

the_lunatic_is_in_my_head said:

Regarding the second pair, I would say burgundy is not red so would open a SNAD.

'burgundy' is definitely listed in many colour palettes as a shade of 'red'.

I agree but when you say red, yellow and blue I would imagine most people think of the examples you'd be taught in school for those primary colours. 

Ultimately CCRs deal with the transactional decision of the average consumer and if something was described as "red" I don't think the average person says in their mind "must be burgundy then" and eBay really aren't going to get involved either, SNAD is simple, open return, return goods, get a refund. 

I have some sympathy for the seller but if they don't have the item specifics filled out in detail they are leaving themselves open to this kind of thing given the photos are subject to lighting and monitor conditions (that's assuming the photo was correct rather than a stock photo of the wrong colour shoe).