Trading 212 Cash ISA

BigBear68

Yesterday I opened a Trading 212 cash ISA account with the intention of transferring my Virgin E saver amount into it. Using the instant bank transfer system I logged into my Virgin account fine but was then told there was a problem and was returned back to Trading 212 deposit funds page, this happened on three occasions so I then attempted to transfer a small amount from my Santander savings account instead and again logged into the account fine, chose my account for the transfer then a screen opened saying that's all we need and was again returned back to the deposit funds page. However I was not asked about an amount to transfer and no funds at all have transferred.

Finally I set up a bank transfer on the deposit funds page for the Virgin E saver but unfortunately Virgin are having internet banking issues at the moment, I have attempted to close the Virgin account and transfer to Trading but the security texts they are supposedly sending to proceed I'm not recieving.

Is there usually issues with the instant bank transfer system, it's worrying I enter all the security details and log into accounts for nothing to seemingly happen.

Aidanmc

You are trying to transfer from a Savings account?

Maybe would be better trying a transfer from a current account?

TheBanker

I've had no problems using the system to transfer funds from Santander and Natwest. I did a transfer from Santander this morning in fact.

You should be asked how much you want to transfer in the Trading 212 app, before you are sent to the other bank to select the account and go through their security steps.

BigBear68

TheBanker said:

I've had no problems using the system to transfer funds from Santander and Natwest. I did a transfer from Santander this morning in fact.

You should be asked how much you want to transfer in the Trading 212 app, before you are sent to the other bank to select the account and go through their security steps.

At what stage do you see the question regarding amount ?, when I tap on Instant Bank Transfer I get a connect bank account screen then the choose bank screen where you connect to your bank, I see nowhere to enter amount before connecting to my bank.

BigBear68

Aidanmc said:

You are trying to transfer from a Savings account?

Maybe would be better trying a transfer from a current account?

The amount I want to transfer is in a Virgin E saver account,I don't have a current account with Virgin. I could transfer that into my Santander current account before trying to transfer it then into Trading 212 but it all seems a bit long winded as opposed to what should be a simple task from within the app.

TheBanker

BigBear68 said:

TheBanker said:

I've had no problems using the system to transfer funds from Santander and Natwest. I did a transfer from Santander this morning in fact.

You should be asked how much you want to transfer in the Trading 212 app, before you are sent to the other bank to select the account and go through their security steps.

At what stage do you see the question regarding amount ?, when I tap on Instant Bank Transfer I get a connect bank account screen then the choose bank screen where you connect to your bank, I see nowhere to enter amount before connecting to my bank.

Are you using the app or the website? I use the app on my phone.

When I press deposit funds, it asks me to choose which bank/account to take the funds from (Santander or Natwest, which are the two I've set up). I can also choose to connect a new account. 

When I choose the account, I get a screen asking for the amount. It defaults to £1,000 but there is a slider bar that you can drag to increase or decrease it. Then a button that says Pay.

Pressing Pay takes me to the a screen with a 'Go to bank' button. Pressing that opens the bank's app for me to log in and authorise the payment. And that's it - my bank app confirms the payment has been made, and sends me back to Trading212. 

If it's a new account you have to go through the Connect Account routine first, then you can go through the steps above to make the deposit. 

BigBear68

TheBanker said:

BigBear68 said:

TheBanker said:

I've had no problems using the system to transfer funds from Santander and Natwest. I did a transfer from Santander this morning in fact.

You should be asked how much you want to transfer in the Trading 212 app, before you are sent to the other bank to select the account and go through their security steps.

At what stage do you see the question regarding amount ?, when I tap on Instant Bank Transfer I get a connect bank account screen then the choose bank screen where you connect to your bank, I see nowhere to enter amount before connecting to my bank.

Are you using the app or the website? I use the app on my phone.

When I press deposit funds, it asks me to choose which bank/account to take the funds from (Santander or Natwest, which are the two I've set up). I can also choose to connect a new account. 

When I choose the account, I get a screen asking for the amount. It defaults to £1,000 but there is a slider bar that you can drag to increase or decrease it. Then a button that says Pay.

Pressing Pay takes me to the a screen with a 'Go to bank' button. Pressing that opens the bank's app for me to log in and authorise the payment. And that's it - my bank app confirms the payment has been made, and sends me back to Trading212. 

If it's a new account you have to go through the Connect Account routine first, then you can go through the steps above to make the deposit. 

Originally I was using the web site, this morning I downloaded the app,when I enter my Virgin account details to add bank account when I tap confirm it's not saving the details I enter,this is why I am not seeing what you see. I have tried several times to enter the Virgin account but it's not saving.

BigBear68

TheBanker said:

BigBear68 said:

TheBanker said:

I've had no problems using the system to transfer funds from Santander and Natwest. I did a transfer from Santander this morning in fact.

You should be asked how much you want to transfer in the Trading 212 app, before you are sent to the other bank to select the account and go through their security steps.

At what stage do you see the question regarding amount ?, when I tap on Instant Bank Transfer I get a connect bank account screen then the choose bank screen where you connect to your bank, I see nowhere to enter amount before connecting to my bank.

Are you using the app or the website? I use the app on my phone.

When I press deposit funds, it asks me to choose which bank/account to take the funds from (Santander or Natwest, which are the two I've set up). I can also choose to connect a new account. 

When I choose the account, I get a screen asking for the amount. It defaults to £1,000 but there is a slider bar that you can drag to increase or decrease it. Then a button that says Pay.

Pressing Pay takes me to the a screen with a 'Go to bank' button. Pressing that opens the bank's app for me to log in and authorise the payment. And that's it - my bank app confirms the payment has been made, and sends me back to Trading212. 

If it's a new account you have to go through the Connect Account routine first, then you can go through the steps above to make the deposit. 

When you save your other bank details are these used for bank transfer opposed to instant bank transfer ?. I have now saved both Virgin and Santander details but they are under bank transfer.

wmb194

Try using a current account. Savings accounts don't always work through open banking as they're not classified as payments accounts (though never had a problem Chase savings accounts but they seem to be current accounts in all but name).

BigBear68

wmb194 said:

Try using a current account. Savings accounts don't always work through open banking as they're not classified as payments accounts (though never had a problem Chase savings accounts but they seem to be current accounts in all but name).

I did log into my Virgin E saver account today and there is an option to transfer funds and close the account,however Virgin have announced this morning they are having issues with online banking,so security texts I was supposedly being sent to action my request was not received by me.I may try again later when the issues are fixed.

TheBanker

BigBear68 said:

TheBanker said:

BigBear68 said:

TheBanker said:

I've had no problems using the system to transfer funds from Santander and Natwest. I did a transfer from Santander this morning in fact.

You should be asked how much you want to transfer in the Trading 212 app, before you are sent to the other bank to select the account and go through their security steps.

At what stage do you see the question regarding amount ?, when I tap on Instant Bank Transfer I get a connect bank account screen then the choose bank screen where you connect to your bank, I see nowhere to enter amount before connecting to my bank.

Are you using the app or the website? I use the app on my phone.

When I press deposit funds, it asks me to choose which bank/account to take the funds from (Santander or Natwest, which are the two I've set up). I can also choose to connect a new account. 

When I choose the account, I get a screen asking for the amount. It defaults to £1,000 but there is a slider bar that you can drag to increase or decrease it. Then a button that says Pay.

Pressing Pay takes me to the a screen with a 'Go to bank' button. Pressing that opens the bank's app for me to log in and authorise the payment. And that's it - my bank app confirms the payment has been made, and sends me back to Trading212. 

If it's a new account you have to go through the Connect Account routine first, then you can go through the steps above to make the deposit. 

When you save your other bank details are these used for bank transfer opposed to instant bank transfer ?. I have now saved both Virgin and Santander details but they are under bank transfer.

They are under instant bank transfer.

If you're having trouble it might be linked to Virgin's issues today. Have you got a different account you can try, even if just to move £1 to test it?